J & S Tree Removal Incorporated

★★☆☆☆

About J & S Tree Removal Incorporated

Categories
  • Home & Garden
  • Lawn & Garden Services
  • Tree Services
Details
  • Lawn Maintenance

Home & Garden

Home & Garden
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This was the only company that returned our call about removing a couple trees. They came out promptly (early August) and gave an estimate that was resonable. Also included was removal of a large branch on an Oak tree that couldn't be removed until the 1st hard frost because of possible Oak wilt. We checked into the claim and it was legitimate. The work they did was great and they were paid. However, after repeated phone calls when the weather turned cold enough to take off the limb we got excuse after excuse. They set up appointments to come and no one would show. they always had an excuse why they didn't make it out. It became obvious they had no intentions of fullfilling the contract now that they were paid. Although I initially thought the service was great I could never recommend them to anyone. I find their business practices to be highly dishonest.

1
★☆☆☆☆

This was the only company that returned our call about removing a couple trees. They came out promptly (early August) and gave an estimate that was resonable. Also included was removal of a large branch on an Oak tree that couldn't be removed until the 1st hard frost because of possible Oak wilt. We checked into the claim and it was legitimate. The work they did was great and they were paid. However, after repeated phone calls when the weather turned cold enough to take off the limb we got excuse after excuse. They set up appointments to come and no one would show. they always had an excuse why they didn't make it out. It became obvious they had no intentions of fullfilling the contract now that they were paid. Although I initially thought the service was great I could never recommend them to anyone. I find their business practices to be highly dishonest.

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I am writing this review after some hesitation [hesitation caused by my very busy schedule] because of the outstanding work performed by J&S Tree Removal. The work crew of Nick, Lyn [spelling], Jake, and Dan exceeded our expectations by far on this very difficult job of removing a very large dead tree from our private elaborately landscaped backyard. One tree service had refused the job due to its difficulty. Another tree service had agreed to provide the service for a much larger fee than J&S. ?? I was concerned for a moment because [after other encounters] it seemed to be a deal too-good-to-be-true. But their insurance checked out and the work they did [I watched the entire marvelous process] with such skill are care is fit for a video. Their job was very difficult because of the little space available to do it without damaging other plantings and brickwork, and it was very difficult because venues of access to the backyard are very narrow. But the damage to our treasured backyard was so little, it was amazing. Not even the row of hostas just beneath the tree was damaged! ?? Thanks so much to Jim & Sue and their great crew!!!

5
★★★★★

I am writing this review after some hesitation [hesitation caused by my very busy schedule] because of the outstanding work performed by J&S Tree Removal. The work crew of Nick, Lyn [spelling], Jake, and Dan exceeded our expectations by far on this very difficult job of removing a very large dead tree from our private elaborately landscaped backyard. One tree service had refused the job due to its difficulty. Another tree service had agreed to provide the service for a much larger fee than J&S. ?? I was concerned for a moment because [after other encounters] it seemed to be a deal too-good-to-be-true. But their insurance checked out and the work they did [I watched the entire marvelous process] with such skill are care is fit for a video. Their job was very difficult because of the little space available to do it without damaging other plantings and brickwork, and it was very difficult because venues of access to the backyard are very narrow. But the damage to our treasured backyard was so little, it was amazing. Not even the row of hostas just beneath the tree was damaged! ?? Thanks so much to Jim & Sue and their great crew!!!

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I had two trees I needed removed from my property in the City of Allegan. J & S was the only tree service to return my calls. I was informed that they do alot of work for the city, so I checked and they were definitely recommended. I contacted them to do the job. They were quick to get started, and while doing the cutting did a wonderful job. The issues started when the weather turned. They did not show for a couple of days, no call, when I called it took some time to get a return call. When they did call back, they said it was miscommunication between them, they thought the other called me: understood, that happens. They finished the job, and came back to ground out the stumps(which, by the way they do as part of the job, no extra charge). When the landscapers showed, we discovered that there was a good deal of roots missed. No problem, it was a big job, things were bound to get missed. My wife called them, they "sincerely" apologized up and down and told us they would be out that afternoon. That was last Wednesday, since then we have tried to contact them everyday, and not a single return call. I understand that things happen, but in the service industry when you say something is going to get done, you need to follow through. If you can't make it out for two weeks, let me know. Don't make promises then avoid me. It started off as a great experience that they quickly let turn sour. Only because of their lack of courtesy and follow up will I never recommend them to anyone else. In fact, I will now be more likely to let people know to use anyone but them.

1
★☆☆☆☆

I had two trees I needed removed from my property in the City of Allegan. J & S was the only tree service to return my calls. I was informed that they do alot of work for the city, so I checked and they were definitely recommended. I contacted them to do the job. They were quick to get started, and while doing the cutting did a wonderful job. The issues started when the weather turned. They did not show for a couple of days, no call, when I called it took some time to get a return call. When they did call back, they said it was miscommunication between them, they thought the other called me: understood, that happens. They finished the job, and came back to ground out the stumps(which, by the way they do as part of the job, no extra charge). When the landscapers showed, we discovered that there was a good deal of roots missed. No problem, it was a big job, things were bound to get missed. My wife called them, they "sincerely" apologized up and down and told us they would be out that afternoon. That was last Wednesday, since then we have tried to contact them everyday, and not a single return call. I understand that things happen, but in the service industry when you say something is going to get done, you need to follow through. If you can't make it out for two weeks, let me know. Don't make promises then avoid me. It started off as a great experience that they quickly let turn sour. Only because of their lack of courtesy and follow up will I never recommend them to anyone else. In fact, I will now be more likely to let people know to use anyone but them.

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