Faber Bros Broadloom Company

★★☆☆☆

About Faber Bros Broadloom Company

Categories
  • Floor Coverings
Details
  • Carpeting

Home & Garden

Home & Garden
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2.0 3
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WORST Ever!!! Customer Service is horrible. Paid cash twice for a minor padding replacement only to find out they subcontract out every installer. When questioned them they hung up on me. The owner never got on the phone to speak with me just hid behind his incompetent workers. The showroom in Woodcliff Lake is dirty and the staff is grumpy. The showroom in Haledon is worse. Now i know why the parking lot is always empty too!!!!!

1
★☆☆☆☆

WORST Ever!!! Customer Service is horrible. Paid cash twice for a minor padding replacement only to find out they subcontract out every installer. When questioned them they hung up on me. The owner never got on the phone to speak with me just hid behind his incompetent workers. The showroom in Woodcliff Lake is dirty and the staff is grumpy. The showroom in Haledon is worse. Now i know why the parking lot is always empty too!!!!!

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Instead of going to one of the giant carpet retailers I thought I would give my business to a local retailer here in Oakland NJ (Faber Brothers). Big mistake. The parking lot is always empty and now I know why. They seemed like a good place because they have a nice selection of remnants. Over a 2 day period we found 2 remnants that we liked. I asked the sales person several times how much for install and haul away. He replied $1.80/SQFT. That's it. Had a measurement done by them and they provided us a quote. Well, this is where I almost fell off my chair. Since you are buying remnant rolls you can't get exactly the size you need. You always have to buy a larger roll some of them being significantly more than you actually need. They tried to charge us on the quote the additional installation price on the entire roll size, not on what was being installed which ran up the quote over 30% more than what it should have been. And let me tell you $1.80/SQFT isn't any bargain. They claimed it was a handling charge on carrying the extra carpet we didn't need. You know where I told them to shove their quote. You would think in a recession/depression they would be trying to treat you fairly just to get your business. Stay away from this outfit!!!

1
★☆☆☆☆

Instead of going to one of the giant carpet retailers I thought I would give my business to a local retailer here in Oakland NJ (Faber Brothers). Big mistake. The parking lot is always empty and now I know why. They seemed like a good place because they have a nice selection of remnants. Over a 2 day period we found 2 remnants that we liked. I asked the sales person several times how much for install and haul away. He replied $1.80/SQFT. That's it. Had a measurement done by them and they provided us a quote. Well, this is where I almost fell off my chair. Since you are buying remnant rolls you can't get exactly the size you need. You always have to buy a larger roll some of them being significantly more than you actually need. They tried to charge us on the quote the additional installation price on the entire roll size, not on what was being installed which ran up the quote over 30% more than what it should have been. And let me tell you $1.80/SQFT isn't any bargain. They claimed it was a handling charge on carrying the extra carpet we didn't need. You know where I told them to shove their quote. You would think in a recession/depression they would be trying to treat you fairly just to get your business. Stay away from this outfit!!!

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0 out of 1 people found this review helpful.

.

Have used these people twice so far and have had no problems with them. They have a decent selection of carpet in the medium price range and love the fact that they are a neighborhood store so that if i had a problem they are right there not miles away. Their sales people have always been pleasant and knowledgeable

4
★★★★☆

Have used these people twice so far and have had no problems with them. They have a decent selection of carpet in the medium price range and love the fact that they are a neighborhood store so that if i had a problem they are right there not miles away. Their sales people have always been pleasant and knowledgeable

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1 out of 1 people found this review helpful.

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