Wolfe Plumbing Heating & AC Incorporated

★☆☆☆☆

About Wolfe Plumbing Heating & AC Incorporated

Categories
  • Heating & Air Conditioning
  • Plumbers
  • Household Appliances

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I called Wolfe Plumbing for a small drainage pipe leak in my basement (2" diameter, approx 2' long in an accessible area). I was told the service call would be $90. The serviceman looked at the work and said it would be $495 plus tax. (Same rate if the pipe was 75' long) That seemed like a lot of money for such a little job. I was already out $90 and time so I felt I had no choice but let him do the work. I called the Wolfe Company to speak to a manager or the owner about this while the serviceman was here and was never connected to anyone in authority. I was put on hold for a while then the secretary asked to speak with the serviceman on my phone. The serviceman and someone spoke, hung up, and he relayed a message that there is a coupon in the phonebook I should use. The work took less than a half hour. I made the call. The manager/owner should have had the respect to speak to me himself.The only good was the serviceman was efficient and courteous. I will not use this company again and I will tell everyone I know.

Pros: serviceman's courtesy
Cons: Overcharged And Bad customer service from office

1
★☆☆☆☆

I called Wolfe Plumbing for a small drainage pipe leak in my basement (2" diameter, approx 2' long in an accessible area). I was told the service call would be $90. The serviceman looked at the work and said it would be $495 plus tax. (Same rate if the pipe was 75' long) That seemed like a lot of money for such a little job. I was already out $90 and time so I felt I had no choice but let him do the work. I called the Wolfe Company to speak to a manager or the owner about this while the serviceman was here and was never connected to anyone in authority. I was put on hold for a while then the secretary asked to speak with the serviceman on my phone. The serviceman and someone spoke, hung up, and he relayed a message that there is a coupon in the phonebook I should use. The work took less than a half hour. I made the call. The manager/owner should have had the respect to speak to me himself.The only good was the serviceman was efficient and courteous. I will not use this company again and I will tell everyone I know.

Pros: serviceman's courtesy
Cons: Overcharged And Bad customer service from office

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