German Car Shop Mercede's Benz

★☆☆☆☆
  • 2229 State Route 27

    Edison, NJ 08817

    Map & Directions
  • 732-287-8959

About German Car Shop Mercede's Benz

Details
Hours
Mon-Fri 8am-7pm

Automotive

Automotive
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These people are complete Rip off never go to this place ever! First thing will charge you $90 an hour to diagnose the problem then they will give you huge estimate for the problem. They don't have any customer service skills, They people are scam ...they don't charge credit card and they don't except personal check....I took my Benz there and they charge me $1100 to fix the AC blower after getting my car back air is blowing AC still not working. I asked him why you didn't checked it and he say you had an issue with blower now if you want me to check the AC i will charge you another $90 dollar to diagnose. I walked away from tat place after getting $1100 rip off. Please never go there any question email me at samspall@yahoo.com

1
★☆☆☆☆

These people are complete Rip off never go to this place ever! First thing will charge you $90 an hour to diagnose the problem then they will give you huge estimate for the problem. They don't have any customer service skills, They people are scam ...they don't charge credit card and they don't except personal check....I took my Benz there and they charge me $1100 to fix the AC blower after getting my car back air is blowing AC still not working. I asked him why you didn't checked it and he say you had an issue with blower now if you want me to check the AC i will charge you another $90 dollar to diagnose. I walked away from tat place after getting $1100 rip off. Please never go there any question email me at samspall@yahoo.com

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Women and novices beware. I found German Car Shop in a good review online but they gave the worst service.

I'm angry about a few things. First, I might not have needed a new battery, which is what they replaced, and they didn't diagnose the problem correctly. Second, they gave me an oral warranty and then refused to honor it just 3 WEEKS later. Third, they belittled me and were very mean.

Here is the story: I came to German Car Shop because my battery was repeatedly failing. A tow truck driver that jumped my bmw told me the alternator was bad after running a digital test. I looked on the internet for a nearby bmw mechanic and called German Car Shop. I told them the problem and asked if they had time to fix it today because I live in manhattan and can't keep it there overnight. He said he has alternators and bmw batteries so I brought the car to German Car Shop. They told me all I needed was a new battery. I told them what the tow truck driver said about the alternator and they said, "He doesn't know older bmw's. They always run at lower levels." Of course they are the german car experts so I didn't need a third opinion. When it came time 2 pay they said, "I know we quoted you over the phone as under $200 so its $183. And you remember we only take cash? No credit cards." An auto business that doesn't take credit cards? That struck me as strange. And what does that mean, "I know we quoted you over the phone under $200 so the price is $183". So if I had come from off the street desperate would the price be higher? The price should be the same. I wasn't upset. I was happy I didn't need to fix the alternator as well actually. But I got a strong feeling that these mechanics are shady.

The car continued to have difficulty starting and failed 3 times in 3 weeks! I took the car to another mechanic in manhattan who said, the problem
is the alternator. I told him that I just had the battery changed and the last mechanic said that's all I had to fix. He said, "Did they tell you this is a used battery?" I was like, "'No! I even asked them why it looked so beat up and they said it was sitting on the shelf for sometime and I believe him." He said the bad alternator had damaged and drained this battery for the last few weeks but should be under warranty. He told me I should call them and go back and have it replaced. I said, "well then I'm going to have them fix the alternator there then because I don't want to be driving back and forth to different mechanics." He said he didn't feel comfortable changing the alternator with this damaged battery so I should call them back to do the work. I called German Car Shop and they told me they understand and I should bring the car back and they will change the battery if I pay for the alternator.

When I got to Edison from manhattan, it took 2 hours because of traffic keep in mind and they knew I was coming from the city. They look at the battery say it is fine and they will not replace it despite the car not starting three times in a couple of weeks. I said, "obviously you didn't fix the problem. You either diagnosed the problem wrong or you gave me a bad battery. Why won't you replace it? If it's new you can send it back under warranty." They refused to replace it unless I paid for a new battery. The owner Gabor was so mean to me, I couldn't believe it. He wouldn't even let me speak to the mechanic that changed the battery to begin with or the mechanic I spoke to on the phone before I drove all the way from nyc. I told Gabor, "the mechanic told me over the phone it was no problem". He said, "I don't care about the oral warranty he told you, I am the owner and I am overriding him."

I drove back to the city and King of David auto shop replaced my battery for free with a brand new battery and I paid for a new alternator. All I ever probably needed

1
★☆☆☆☆

Women and novices beware. I found German Car Shop in a good review online but they gave the worst service.

I'm angry about a few things. First, I might not have needed a new battery, which is what they replaced, and they didn't diagnose the problem correctly. Second, they gave me an oral warranty and then refused to honor it just 3 WEEKS later. Third, they belittled me and were very mean.

Here is the story: I came to German Car Shop because my battery was repeatedly failing. A tow truck driver that jumped my bmw told me the alternator was bad after running a digital test. I looked on the internet for a nearby bmw mechanic and called German Car Shop. I told them the problem and asked if they had time to fix it today because I live in manhattan and can't keep it there overnight. He said he has alternators and bmw batteries so I brought the car to German Car Shop. They told me all I needed was a new battery. I told them what the tow truck driver said about the alternator and they said, "He doesn't know older bmw's. They always run at lower levels." Of course they are the german car experts so I didn't need a third opinion. When it came time 2 pay they said, "I know we quoted you over the phone as under $200 so its $183. And you remember we only take cash? No credit cards." An auto business that doesn't take credit cards? That struck me as strange. And what does that mean, "I know we quoted you over the phone under $200 so the price is $183". So if I had come from off the street desperate would the price be higher? The price should be the same. I wasn't upset. I was happy I didn't need to fix the alternator as well actually. But I got a strong feeling that these mechanics are shady.

The car continued to have difficulty starting and failed 3 times in 3 weeks! I took the car to another mechanic in manhattan who said, the problem
is the alternator. I told him that I just had the battery changed and the last mechanic said that's all I had to fix. He said, "Did they tell you this is a used battery?" I was like, "'No! I even asked them why it looked so beat up and they said it was sitting on the shelf for sometime and I believe him." He said the bad alternator had damaged and drained this battery for the last few weeks but should be under warranty. He told me I should call them and go back and have it replaced. I said, "well then I'm going to have them fix the alternator there then because I don't want to be driving back and forth to different mechanics." He said he didn't feel comfortable changing the alternator with this damaged battery so I should call them back to do the work. I called German Car Shop and they told me they understand and I should bring the car back and they will change the battery if I pay for the alternator.

When I got to Edison from manhattan, it took 2 hours because of traffic keep in mind and they knew I was coming from the city. They look at the battery say it is fine and they will not replace it despite the car not starting three times in a couple of weeks. I said, "obviously you didn't fix the problem. You either diagnosed the problem wrong or you gave me a bad battery. Why won't you replace it? If it's new you can send it back under warranty." They refused to replace it unless I paid for a new battery. The owner Gabor was so mean to me, I couldn't believe it. He wouldn't even let me speak to the mechanic that changed the battery to begin with or the mechanic I spoke to on the phone before I drove all the way from nyc. I told Gabor, "the mechanic told me over the phone it was no problem". He said, "I don't care about the oral warranty he told you, I am the owner and I am overriding him."

I drove back to the city and King of David auto shop replaced my battery for free with a brand new battery and I paid for a new alternator. All I ever probably needed

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