Animal World

★★★★☆

Pets & Animals

Pets & Animals
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Pampered Paws

1921 Skinners Turn Rd Owings, MD

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Pampered Paws

1921 Skinners Turn Rd Owings, MD

4.1667 6
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Great Customer Service,,, Staff are so friendly! We purchased our lovely bird from them, They have given us guidance, and they board her when needed. We love to stop in and a play with the birds and ask lots of questions.--- Great prices too.

5
★★★★★

Great Customer Service,,, Staff are so friendly! We purchased our lovely bird from them, They have given us guidance, and they board her when needed. We love to stop in and a play with the birds and ask lots of questions.--- Great prices too.

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Business Response:

We love to have customers come in and interact with our pets! Glad you are enjoying your bird.
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We've been Animal World customers for almost 5 years now. For us, supporting locally owned businesses is important. But if we didn't receive the customer service or felt that the care of the animals didn't come first we would have been off to another store long ago. The shop is owned by a local family that is in it because of their passion for pets. They have many years of experience and will go out of their way to help you and your critter/s with care, products and education

5
★★★★★

We've been Animal World customers for almost 5 years now. For us, supporting locally owned businesses is important. But if we didn't receive the customer service or felt that the care of the animals didn't come first we would have been off to another store long ago. The shop is owned by a local family that is in it because of their passion for pets. They have many years of experience and will go out of their way to help you and your critter/s with care, products and education

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Business Response:

Thank you for your support of our small business. We are pleased that you have found our customer service so helpful.
.

Great Customer service!! Spent days in the store to decide the best pet for my 10 yr old son. He wasn't sure about hamster,mouse or rat as a pet. The staff allowed my son to handle all the pets and personally explained the care of each animal to my son. All cages were clean and all animals were well socialized. WAAY better than Petco!!

5
★★★★★

Great Customer service!! Spent days in the store to decide the best pet for my 10 yr old son. He wasn't sure about hamster,mouse or rat as a pet. The staff allowed my son to handle all the pets and personally explained the care of each animal to my son. All cages were clean and all animals were well socialized. WAAY better than Petco!!

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1 out of 1 people found this review helpful.

Business Response:

Thank YOU for spending the time to find a good pet for your son. Glad we could help!
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I have to say that DANNY is pretty good with the saltwater inhabitants they have up there and is very good about not letting me spend my money on things that may not make it in my tank until it is under control and ready for them. Unlike the rest of the pet stores in the area I have found he is very good at making sure if I spend my money there there is a reason to and not just sell me things that end up dead because my water is not correct. My money is hard earned and I don't want to just throw it away so thanks to DANNY I am not, unlike the other stores that just want your money he cares enough to make sure you are not going to just throw money into a tank only to have everything die and come back asking why and wanting your money back.Being a first time saltwater tank guy with no books or references on how to I give him two thumbs up for making everything make since and not just taking my money.

4
★★★★☆

I have to say that DANNY is pretty good with the saltwater inhabitants they have up there and is very good about not letting me spend my money on things that may not make it in my tank until it is under control and ready for them. Unlike the rest of the pet stores in the area I have found he is very good at making sure if I spend my money there there is a reason to and not just sell me things that end up dead because my water is not correct. My money is hard earned and I don't want to just throw it away so thanks to DANNY I am not, unlike the other stores that just want your money he cares enough to make sure you are not going to just throw money into a tank only to have everything die and come back asking why and wanting your money back.Being a first time saltwater tank guy with no books or references on how to I give him two thumbs up for making everything make since and not just taking my money.

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1 out of 1 people found this review helpful.

Business Response:

Thanks for realizing that we aren't out to rip you off. Check us out again...we now have an additional knowledgeable salt water staff person who is upgrading our saltwater section.
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We have purchased two birds and a cat from this pet store and have received wonderful customer service. Our birds had blood feathers and the closest vet is an hour from our house. The owner helped us stop the bleeding and could not have been nicer! Our family loves this store!

5
★★★★★

We have purchased two birds and a cat from this pet store and have received wonderful customer service. Our birds had blood feathers and the closest vet is an hour from our house. The owner helped us stop the bleeding and could not have been nicer! Our family loves this store!

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1 out of 1 people found this review helpful.

Business Response:

Glad we could come to the rescue!
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My boyfriend purchased a dwarf hamster from this pet store and was told by the attendant that he could return it. When he surprised me i was worried about the sex, we have another female hamster and we do not want babies. My boyfriend was assured by the attendant that the hamster was female, but apon inspection it was infact a male. We called to take it back and i was told by the owner that the hamster was mine now and that if i did not keep it she would " make me watch as she feed it to a snake". I was further informed that they "breed in-store, so how could we possible know what sex all of them are".

1
★☆☆☆☆

My boyfriend purchased a dwarf hamster from this pet store and was told by the attendant that he could return it. When he surprised me i was worried about the sex, we have another female hamster and we do not want babies. My boyfriend was assured by the attendant that the hamster was female, but apon inspection it was infact a male. We called to take it back and i was told by the owner that the hamster was mine now and that if i did not keep it she would " make me watch as she feed it to a snake". I was further informed that they "breed in-store, so how could we possible know what sex all of them are".

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0 out of 1 people found this review helpful.

Business Response:

As a policy, we do not guarantee the sex of any animal we sell-only DNA testing available at your vet can tell for sure. In addition, out of fairness to future owners, we do not give refunds on pets or offer them on a 'trial' basis. Both of these policies are posted. Also, our owner is not a woman-perhaps this dated experience occurred under the previous owner who was a woman.

Message from Animal World

Come in and see the changes we are making to the store!

More about Animal World

http://www.myanimalworld.net/

info@myanimalworld.net


Animal World is a full service pet store dedicated to dependable customer service and matching owners with great pets. We carry a full line of fresh and salt water Fish (including plants and corals), Birds, Small Animals, and Reptiles & Amphibians. In addition we provide all associated services and products to care for the pets we sell. Our knowledgeable staff is here to help guide and assist you through every aspect of pet care.

 

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