Lee Toyota

★☆☆☆☆
  • 115 Main St

    Topsham, ME 04086

    Map & Directions
  • 207-729-3358

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I went in for my first 5,000 mile service on my brand new 2013 Toyota Tacoma TRD. Everything seemed to be going well. Had a good experience buying it and service seemed very friendly. My truck was ready in under half hour which did surprise me a little. As i went to get in my truck I noticed that the plastic over the door sill was all dirty with what looked like grease and dirt. I did not have the time to go back in and have them clean it so i figured i would do it when i got home. On my way home I took my hand from the steering wheel and noticed that their was grease all over the palm of my hand! At this point i was not very happy. Once I arrived home i noticed their was black greasy hand prints on the driver side door and on the rear door. I called the dealer ship to speak with the service manager and had to call back 3 times due to being disconnected. Finally when i got through i was left on hold for a extended period only to find out that the manager was no where to be found. I asked if he could be paged and she informed me that their new building was not capable of paging. I asked for a voice mail and was also informed he did not have a voice mail. The lady took my message and said she would pass it on. The manager did call me back and was very understanding but in my mind the damage had been done. Their was no excuse for such I thing to even happen.

1
★☆☆☆☆

I went in for my first 5,000 mile service on my brand new 2013 Toyota Tacoma TRD. Everything seemed to be going well. Had a good experience buying it and service seemed very friendly. My truck was ready in under half hour which did surprise me a little. As i went to get in my truck I noticed that the plastic over the door sill was all dirty with what looked like grease and dirt. I did not have the time to go back in and have them clean it so i figured i would do it when i got home. On my way home I took my hand from the steering wheel and noticed that their was grease all over the palm of my hand! At this point i was not very happy. Once I arrived home i noticed their was black greasy hand prints on the driver side door and on the rear door. I called the dealer ship to speak with the service manager and had to call back 3 times due to being disconnected. Finally when i got through i was left on hold for a extended period only to find out that the manager was no where to be found. I asked if he could be paged and she informed me that their new building was not capable of paging. I asked for a voice mail and was also informed he did not have a voice mail. The lady took my message and said she would pass it on. The manager did call me back and was very understanding but in my mind the damage had been done. Their was no excuse for such I thing to even happen.

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