Brandywine Ace Pet & Farm

★★☆☆☆
  • 1150 Pocopson Rd PO Box 533

    West Chester, PA 19382

    Map & Directions
  • 610-793-3080

About Brandywine Ace Pet & Farm

Hours
Sun 9am-5pm, Mon-Sat 7:30am-7pm
2.0909 11
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Store has lots of great items and decent prices. Stay away, way away from the power equipment store. High prices and piss poor service. Don't ever take anything there to be repaired. They don't have a clue, take forever and usually just loose the items.

2
★★☆☆☆

Store has lots of great items and decent prices. Stay away, way away from the power equipment store. High prices and piss poor service. Don't ever take anything there to be repaired. They don't have a clue, take forever and usually just loose the items.

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I??ve been coming to Brandywine Ace Hardware pretty regularly for a few years now and I find the staff to be very friendly and extremely helpful. Someone always asks if I need help as soon as I walk in the door. I??m very happy with the product lines as well as the prices and I??m so much happier in a small locally owned business rather than a ??big box?? store. I love wandering about in hardware stores generally, and Brandywine Ace is among the best!

5
★★★★★

I??ve been coming to Brandywine Ace Hardware pretty regularly for a few years now and I find the staff to be very friendly and extremely helpful. Someone always asks if I need help as soon as I walk in the door. I??m very happy with the product lines as well as the prices and I??m so much happier in a small locally owned business rather than a ??big box?? store. I love wandering about in hardware stores generally, and Brandywine Ace is among the best!

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I have been living in the West Chester/Kennett Square area all my life and have been going to this hardware store for many many years. I was satisfied with the service I had gotten from my visits up until there was a change of ownership. Ever since the new owners took over after Rich, I cannot stand going into that store. They seem to never appreciate my business and I don't feel like it is very inviting. Thankfully a friend of mine told me about the new Ace Hardware West Chester that opened up and that I should try going there because they are all so friendly. And let me tell you........SHE WAS RIGHT!!! Right when I walked in I was greeted with a friendly hello, which is NOT something that I experienced from the current owners at Brandywine. My advice to you- avoid Brandywine and head to the Ace Hardware of West Chester across town because they are saving the Ace motto of the helpful hardware place. -Rob I.

1
★☆☆☆☆

I have been living in the West Chester/Kennett Square area all my life and have been going to this hardware store for many many years. I was satisfied with the service I had gotten from my visits up until there was a change of ownership. Ever since the new owners took over after Rich, I cannot stand going into that store. They seem to never appreciate my business and I don't feel like it is very inviting. Thankfully a friend of mine told me about the new Ace Hardware West Chester that opened up and that I should try going there because they are all so friendly. And let me tell you........SHE WAS RIGHT!!! Right when I walked in I was greeted with a friendly hello, which is NOT something that I experienced from the current owners at Brandywine. My advice to you- avoid Brandywine and head to the Ace Hardware of West Chester across town because they are saving the Ace motto of the helpful hardware place. -Rob I.

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I am new to the area and stopped by Brandywine Ace to get a part for my Cub Cadet mower. When I told the counter staff the model number of my mower, the counter guy wondered why I was coming to them for the part....and not Lowes? Apparently, the model of my mower was sold at Lowes and not by them....and he was letting me know...I can only assume...that he didn't appreciate not getting the original mower sale. Very dumb....I purchased the part from Stoltzfus in Cochranville and now give them all of my business.

1
★☆☆☆☆

I am new to the area and stopped by Brandywine Ace to get a part for my Cub Cadet mower. When I told the counter staff the model number of my mower, the counter guy wondered why I was coming to them for the part....and not Lowes? Apparently, the model of my mower was sold at Lowes and not by them....and he was letting me know...I can only assume...that he didn't appreciate not getting the original mower sale. Very dumb....I purchased the part from Stoltzfus in Cochranville and now give them all of my business.

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we bought a Tank M60 from this hardware store. The idiot mechanic of theirs could not figure out why the motor was so loud. We paid over $6,000 for this machine. has 100 hrs on it. it spent more than 8 weeks on and off in the shop. Still could not figure out why eventually it started popping and shutting off. My husband called the store to come p/u this piece of sh** - the manager told him they were done with it - to call another Cub Cadet dealer - so we did. We went to Stoltzfus in Cochranville and guess what - their mechanic had it fixed in 2 day. my word to Brandywine - FIRE YOUR MECHANIC.

1
★☆☆☆☆

we bought a Tank M60 from this hardware store. The idiot mechanic of theirs could not figure out why the motor was so loud. We paid over $6,000 for this machine. has 100 hrs on it. it spent more than 8 weeks on and off in the shop. Still could not figure out why eventually it started popping and shutting off. My husband called the store to come p/u this piece of sh** - the manager told him they were done with it - to call another Cub Cadet dealer - so we did. We went to Stoltzfus in Cochranville and guess what - their mechanic had it fixed in 2 day. my word to Brandywine - FIRE YOUR MECHANIC.

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Since Rich Moore sold the store the service has definately declined. I live in Marshalton and now go to the ACE in West Chester, very friendly family owned business, who appreciates my business. I've also taken my company and friends business to West Chester

2
★★☆☆☆

Since Rich Moore sold the store the service has definately declined. I live in Marshalton and now go to the ACE in West Chester, very friendly family owned business, who appreciates my business. I've also taken my company and friends business to West Chester

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I aggree about the service department. My experience was similar. As well as the delay a first time I used it after I had them due a maintenance review the drive belt broke I was told I have to pay for another pick up and the belt. The second time it was returned I had more problems and then was berated for the quality of the mower I bought.

1
★☆☆☆☆

I aggree about the service department. My experience was similar. As well as the delay a first time I used it after I had them due a maintenance review the drive belt broke I was told I have to pay for another pick up and the belt. The second time it was returned I had more problems and then was berated for the quality of the mower I bought.

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They should stick to the retail hardware/paint business. In response to a local newspaper ad, I let them take in my Hustler Fastrak for std. maintenance. Nearly 6 weeks have gone by and I still not have my mower. I have paid someone $100 to mow my property, while my $5000 mower sits there. I sent emails to them, Hustler, and Ace Hardware to no avail. They do not return promised phone calls. They did not offer to lend me a mower, or to pick up the supposedly ordered filters from another dealer, or to swap them out of one of the many new units they have in their showroom. Go for the hardware, keep your power equipment away from them. Still waiting . . .

0
★☆☆☆☆

They should stick to the retail hardware/paint business. In response to a local newspaper ad, I let them take in my Hustler Fastrak for std. maintenance. Nearly 6 weeks have gone by and I still not have my mower. I have paid someone $100 to mow my property, while my $5000 mower sits there. I sent emails to them, Hustler, and Ace Hardware to no avail. They do not return promised phone calls. They did not offer to lend me a mower, or to pick up the supposedly ordered filters from another dealer, or to swap them out of one of the many new units they have in their showroom. Go for the hardware, keep your power equipment away from them. Still waiting . . .

Pros: hardware store

Cons: power equipment "service"

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great hardware store. Fantastic selection. The worst Power mower repair department in the world. They picked up my Hustler Fastrak before I went on vacation and I was assured it would be ready 2 weeks later. It has been 5 weeks and I still do not have it. Their brand new mgr., Bob (with whom I spoke) assured me he would handle it. I did receive a call from Bob telling me the parts have arrived (there ARE 2 other nearby dealers from whom they could have got the filters, or taken them out of new unit, etc.) and that the machine would be done yesterday. I have no machine and I have not heard back from Bob. Buy your grill supplies, hardware, propane, etc. from them but, pass on the Power Equipment repairs.

1
★☆☆☆☆

great hardware store. Fantastic selection. The worst Power mower repair department in the world. They picked up my Hustler Fastrak before I went on vacation and I was assured it would be ready 2 weeks later. It has been 5 weeks and I still do not have it. Their brand new mgr., Bob (with whom I spoke) assured me he would handle it. I did receive a call from Bob telling me the parts have arrived (there ARE 2 other nearby dealers from whom they could have got the filters, or taken them out of new unit, etc.) and that the machine would be done yesterday. I have no machine and I have not heard back from Bob. Buy your grill supplies, hardware, propane, etc. from them but, pass on the Power Equipment repairs.

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Every time I come here, I go home with exactly what I came for. As soon as you walk in the door the staff asks what you need and they will lead you right to it. Always a quick stop.

4
★★★★☆

Every time I come here, I go home with exactly what I came for. As soon as you walk in the door the staff asks what you need and they will lead you right to it. Always a quick stop.

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We have been using Brandywine Ace Hardware for many years, and almost every weekend in the last few. The staff are super friendly, ever so helpful and almost like family by now,since they know us on a first name basis. In the morning you can enjoy coffee and doughnuts while you shop, and you can bring your pets as long as they are on a leash. I love poking about in hardware stores generally, but Brandywine Ace is simply the best!!

4
★★★★☆

We have been using Brandywine Ace Hardware for many years, and almost every weekend in the last few. The staff are super friendly, ever so helpful and almost like family by now,since they know us on a first name basis. In the morning you can enjoy coffee and doughnuts while you shop, and you can bring your pets as long as they are on a leash. I love poking about in hardware stores generally, but Brandywine Ace is simply the best!!

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More about Brandywine Ace Pet & Farm

Hardware Store, Hardware, Paint Store, Paint Color Matching, Hand Tools, Power Tools, Grills

 

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