Shop Rite of New London

★★★★★

About Shop Rite of New London

Categories
  • Food Stores
  • Grocery Stores

Food

Food
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5.0 1
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Living in an area that has multiple choices for grocery stores, Shop Rite is number one on my list. Just in the past week I have had 2 outstanding customer service incidents with them. The first was while I was in the same plaza in the evening having dinner. I watched a man pushing a customers jeep. He ended up pushing it all the way to the end of the plaza where someone else stepped in to jumpstart it. I yelled out and asked the man if he worked for Shop Rite. He said yes he did. I said something about how nice he was. He said he was trying to help.
The next incident came when I had a store register tape coupon for 7.50 off if you spent 75.00 or more. Well I sent my husband and one of the items I wanted 3 of from the circular was sold out but would be delivered again the next day. My husband went about the rest of the shopping list I gave him and the total was 46$. The next day I went to see if the item I wanted was available, which it was and totaled 30 for 3. I took the reciept from the day before and my items to customer service. Without hesitation the customer service clerk not only honored the coupon but checked me out right on the spot.
Besides the excellent customer service, I go there for a number of other reasons. The bottle return area is the cleanest one I have used, always. I shop based on the sales circulars. The sales circulars are almost always easy to find, some could be marked better, but there is usually someone to ask. The fish department guy is always friendly and always knows where the circular sales items are. They do have a couple of "frequent shopper" offers running, so get your own card, even though they will run the store card for the discounts if you ask. The checkout is always fast and friendly including the baggers, one of which I would consider befriending because we seem to have a lot in common.
ShopRite knows that we have a choice in this area as to which market we will shop at and treats us that way.

PROS: Customer Service Outstanding. Clean bottle return area.
CONS: Bakery not quite as good as Stop n Shop

5
★★★★★

Living in an area that has multiple choices for grocery stores, Shop Rite is number one on my list. Just in the past week I have had 2 outstanding customer service incidents with them. The first was while I was in the same plaza in the evening having dinner. I watched a man pushing a customers jeep. He ended up pushing it all the way to the end of the plaza where someone else stepped in to jumpstart it. I yelled out and asked the man if he worked for Shop Rite. He said yes he did. I said something about how nice he was. He said he was trying to help.
The next incident came when I had a store register tape coupon for 7.50 off if you spent 75.00 or more. Well I sent my husband and one of the items I wanted 3 of from the circular was sold out but would be delivered again the next day. My husband went about the rest of the shopping list I gave him and the total was 46$. The next day I went to see if the item I wanted was available, which it was and totaled 30 for 3. I took the reciept from the day before and my items to customer service. Without hesitation the customer service clerk not only honored the coupon but checked me out right on the spot.
Besides the excellent customer service, I go there for a number of other reasons. The bottle return area is the cleanest one I have used, always. I shop based on the sales circulars. The sales circulars are almost always easy to find, some could be marked better, but there is usually someone to ask. The fish department guy is always friendly and always knows where the circular sales items are. They do have a couple of "frequent shopper" offers running, so get your own card, even though they will run the store card for the discounts if you ask. The checkout is always fast and friendly including the baggers, one of which I would consider befriending because we seem to have a lot in common.
ShopRite knows that we have a choice in this area as to which market we will shop at and treats us that way.

PROS: Customer Service Outstanding. Clean bottle return area.
CONS: Bakery not quite as good as Stop n Shop

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