NW Natural

★★★★☆
  • P.O. Box 8905

    Portland, OR 97255

    Map & Directions
  • 503-226-4211

About NW Natural

Categories
  • Heating & Air Conditioning

Home Construction & Remodeling

Home Construction & Remodeling
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3.6 5
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Gas services were turned on November 2014, services were turned off in early March 2015 (I stopped using the gas in January). In my closing bill they added a "Warm Rate Adjustment Fee" of $20.10, the explanation was that the WARM program "adjusts the rate per therm billed December through mid-May if actual weather is colder or warmer than normal." When I called customer service to ask for a more thorough explanation I was told that because it was not as cold as expected this winter, bonus charges were applied. They charged me a higher rate on the gas I used 2 months earlier BECAUSE IT WASN'T COLD ENOUGH and their gas wasn't used as much as they expected. The WARM program (which they automatically enroll you in) is a scam! If you like being billed with surprise fees by a company because they don't feel like they got enough of your money, use NW Natural!

1
★☆☆☆☆

Gas services were turned on November 2014, services were turned off in early March 2015 (I stopped using the gas in January). In my closing bill they added a "Warm Rate Adjustment Fee" of $20.10, the explanation was that the WARM program "adjusts the rate per therm billed December through mid-May if actual weather is colder or warmer than normal." When I called customer service to ask for a more thorough explanation I was told that because it was not as cold as expected this winter, bonus charges were applied. They charged me a higher rate on the gas I used 2 months earlier BECAUSE IT WASN'T COLD ENOUGH and their gas wasn't used as much as they expected. The WARM program (which they automatically enroll you in) is a scam! If you like being billed with surprise fees by a company because they don't feel like they got enough of your money, use NW Natural!

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Great customer service. They were great when we needed to hook up our gas service. They didn't leave a mess after trenching from the street to the house. Friendly employees!

4
★★★★☆

Great customer service. They were great when we needed to hook up our gas service. They didn't leave a mess after trenching from the street to the house. Friendly employees!

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We are pleased with our service from NW Natural. We heat our home with natural gas and we recently purchased a gas stove. We are enjoying adjusting to gas cooking. This company has been in our state for years and still values their customers by offering exemplary customer service.

5
★★★★★

We are pleased with our service from NW Natural. We heat our home with natural gas and we recently purchased a gas stove. We are enjoying adjusting to gas cooking. This company has been in our state for years and still values their customers by offering exemplary customer service.

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NW Natural Gas is a friendly company that is serves a very large number of customers. They offer many ways to pay your bill, and the on-line process is the easiest.

4
★★★★☆

NW Natural Gas is a friendly company that is serves a very large number of customers. They offer many ways to pay your bill, and the on-line process is the easiest.

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We've had NW Natural for over a year now, and we have not experienced any interruptions in the gas supply during this time. We have not had to contact customer service for anything, so can't comment on that side of things. The billing process is smooth, and you can enroll in a service which allows you to view your bill online. You can also pay your bill online, saving you time & a stamp every month. They also have a facility for it to be automatically deducted from your checking account every month.

PROS: 100% availability. Online billing. Automatic payment from checking account.
CONS: None.

4
★★★★☆

We've had NW Natural for over a year now, and we have not experienced any interruptions in the gas supply during this time. We have not had to contact customer service for anything, so can't comment on that side of things. The billing process is smooth, and you can enroll in a service which allows you to view your bill online. You can also pay your bill online, saving you time & a stamp every month. They also have a facility for it to be automatically deducted from your checking account every month.

PROS: 100% availability. Online billing. Automatic payment from checking account.
CONS: None.

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