DuPage Medical Group Midwest Internists

★★★☆☆

About DuPage Medical Group Midwest Internists

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Health & Medical

Health & Medical
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Francine P. Long, MD

120 Spalding Drive Suite 310 Naperville, IL

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Naperville Internist Ltd

640 S Washington St, Naperville, IL

2.7273 11
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The staff and scheduling are horrible! I have been treated rudely by the staff and the receptionists. They really need to train their employees on how to treat patients. Dupage Medical Group states that "compassion and excellence" is thier mission." Please Staff and the receptionists don't tarnish Dupage Medical Groups Values."

4
★★★★☆

The staff and scheduling are horrible! I have been treated rudely by the staff and the receptionists. They really need to train their employees on how to treat patients. Dupage Medical Group states that "compassion and excellence" is thier mission." Please Staff and the receptionists don't tarnish Dupage Medical Groups Values."

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Having been a patient since 1993 I have seen this medical group grow. When you read these reviews please keep in mind there are several offices and many different doctors. So when somebody is negative they could be referring to an office that had problems before becoming part of the Total Group.

My experiences have always been with the Midwest Internists Group in Naperville, IL. My doctor is one of the original. He has been commended by Chicagoland area doctors has one of the finest. First hand experience for 17 years has been exceptionally above most doctors. Bedside manners exceptional, professional care, patient time and explaining far exceeds doctors I have long forgotten.

The office staff are not quite as exceptional as the doctors. I have seen many of them come and go. Yes, I have become frustrated with certain employees but it is the doctor I'm there to see. The phone system had been a frustation the patient has exposure to before seeing any office staff, nurse or doctor.

They must be doing something right I now drive over 80 miles for an appointment. Locally I do have a doctor for emergencies, but he is not a replacement for my doctor with Midwest Internists, Naperville, IL.

5
★★★★★

Having been a patient since 1993 I have seen this medical group grow. When you read these reviews please keep in mind there are several offices and many different doctors. So when somebody is negative they could be referring to an office that had problems before becoming part of the Total Group.

My experiences have always been with the Midwest Internists Group in Naperville, IL. My doctor is one of the original. He has been commended by Chicagoland area doctors has one of the finest. First hand experience for 17 years has been exceptionally above most doctors. Bedside manners exceptional, professional care, patient time and explaining far exceeds doctors I have long forgotten.

The office staff are not quite as exceptional as the doctors. I have seen many of them come and go. Yes, I have become frustrated with certain employees but it is the doctor I'm there to see. The phone system had been a frustation the patient has exposure to before seeing any office staff, nurse or doctor.

They must be doing something right I now drive over 80 miles for an appointment. Locally I do have a doctor for emergencies, but he is not a replacement for my doctor with Midwest Internists, Naperville, IL.

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Great pediatric and OB doctors. The staff and scheduling are horrible! Both my wife and I have been treated rudely by the staff and the receptionists. Over the six years we have watched as the new and flashy buildings have been built. As each building goes up the level of service goes down. The last time I called I was told that I would get a return call in a day or two. I would look elsewhere before calling them.

1
★☆☆☆☆

Great pediatric and OB doctors. The staff and scheduling are horrible! Both my wife and I have been treated rudely by the staff and the receptionists. Over the six years we have watched as the new and flashy buildings have been built. As each building goes up the level of service goes down. The last time I called I was told that I would get a return call in a day or two. I would look elsewhere before calling them.

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The worst service ever. Twice I have been there, once for myself and then for my son, both times the nurses were unfriendly (and you would expect better ones for kids). The doc herself was rude enough to let me know that it was not a "Walk-in Clinic" and she expects me to move my kids records there after that comment??? All this because I said that I am yet to decide if I want to move my kids under their care. Bottom line is that they are all unfriendly, rude and just don't know how to deal with their patients in a nice way!

1
★☆☆☆☆

The worst service ever. Twice I have been there, once for myself and then for my son, both times the nurses were unfriendly (and you would expect better ones for kids). The doc herself was rude enough to let me know that it was not a "Walk-in Clinic" and she expects me to move my kids records there after that comment??? All this because I said that I am yet to decide if I want to move my kids under their care. Bottom line is that they are all unfriendly, rude and just don't know how to deal with their patients in a nice way!

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Communication is awful. The nurses rarely respond and I've never gotten my lab/exam info via phone or mail. I've been treated poorly by admins and nurses as well as doctors! Everyone seems to be in a rush, in a bad mood or just plain unpleasant--acting as though you're infringing on their time. My doctor has always been nice to me, but I always leave the office without any resolution of my issue and am always referred out to see a specialist. I never get the time or help I expected per my visit. And I am always left in the exam room wondering if my visit is finished--no one escorts you out, gives you follow-up info or even says "goodbye". I'm happy to read that others have been dissatisfied with this office because I thought I was being singled-out.

1
★☆☆☆☆

Communication is awful. The nurses rarely respond and I've never gotten my lab/exam info via phone or mail. I've been treated poorly by admins and nurses as well as doctors! Everyone seems to be in a rush, in a bad mood or just plain unpleasant--acting as though you're infringing on their time. My doctor has always been nice to me, but I always leave the office without any resolution of my issue and am always referred out to see a specialist. I never get the time or help I expected per my visit. And I am always left in the exam room wondering if my visit is finished--no one escorts you out, gives you follow-up info or even says "goodbye". I'm happy to read that others have been dissatisfied with this office because I thought I was being singled-out.

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Too much wait time even with the appointment. Nurses are not helpful. Doctor's are very busy. No response from the nurses even you leave messages on their voice mail.

1
★☆☆☆☆

Too much wait time even with the appointment. Nurses are not helpful. Doctor's are very busy. No response from the nurses even you leave messages on their voice mail.

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My expereince is very bad. Nurse do not return the calls. You cannot reach the doctor or the nurse to find out the important test results. No body tells you what to do when they order the tests. Overall, I would not want to go there.
Doctor will not explain anything even if you ask him questions.
Be prepared to call and ready to leave at least 4 messages before you get any information from the nurse.

I wouldn't recommend this group to any of my family or friends.

1
★☆☆☆☆

My expereince is very bad. Nurse do not return the calls. You cannot reach the doctor or the nurse to find out the important test results. No body tells you what to do when they order the tests. Overall, I would not want to go there.
Doctor will not explain anything even if you ask him questions.
Be prepared to call and ready to leave at least 4 messages before you get any information from the nurse.

I wouldn't recommend this group to any of my family or friends.

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I have been a patient for many many years and have always gotten the best care. Drs take time to talk to you and listen to what you have to say. They refer you to some of the best specialists when you need one. It is difficult to get an appointment,but that will always be the case for a really good doctor- demand is great. They had one doctor (male) who was absolutely horrible in his bedside manner, and he didn't last there very long. I feel fortunate to have such good medical care.

5
★★★★★

I have been a patient for many many years and have always gotten the best care. Drs take time to talk to you and listen to what you have to say. They refer you to some of the best specialists when you need one. It is difficult to get an appointment,but that will always be the case for a really good doctor- demand is great. They had one doctor (male) who was absolutely horrible in his bedside manner, and he didn't last there very long. I feel fortunate to have such good medical care.

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Personally I had a bad experience with this group.They were not caring during my pregnancy. Also I think they have too many physicians, and nurses are not helpful at all. I will not come back there.

2
★★☆☆☆

Personally I had a bad experience with this group.They were not caring during my pregnancy. Also I think they have too many physicians, and nurses are not helpful at all. I will not come back there.

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This group has given my entire family good care for many years. All the doctors are caring and professional and they always take the time to talk with you and aswer your questions. In many, many years as a patient I have never been treated with anything but respect. This place is a treasure in these days of drive-thru medical care.

PROS: all good
CONS: none

5
★★★★★

This group has given my entire family good care for many years. All the doctors are caring and professional and they always take the time to talk with you and aswer your questions. In many, many years as a patient I have never been treated with anything but respect. This place is a treasure in these days of drive-thru medical care.

PROS: all good
CONS: none

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I have only been there a few times, but the staff is friendly, the place is clean and the decor is not tired or worn. There are usually enough chairs for everyone. I have waited over 1 hour to see one of the doctors even though I had an appointment, but I expect that had to do with everyone getting their flu shots. I had an appointment for today and was seen within five minutes. I got free samples without having to ask for them. I have been seen for minor ailments and have not been treated as though I was wasting their time, which is rare now.

4
★★★★☆

I have only been there a few times, but the staff is friendly, the place is clean and the decor is not tired or worn. There are usually enough chairs for everyone. I have waited over 1 hour to see one of the doctors even though I had an appointment, but I expect that had to do with everyone getting their flu shots. I had an appointment for today and was seen within five minutes. I got free samples without having to ask for them. I have been seen for minor ailments and have not been treated as though I was wasting their time, which is rare now.

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