Auto Splash

★★★☆☆

About Auto Splash

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  • Automotive
  • Car Washes

Automotive

Automotive
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Clean Getaway

3520 Main St Frisco, CO

3.0 10
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Worst car wash I've ever used. This used to be the only place we would get our car washed and oil changed. My husband had a good relationship with the previous manager, Daniel Peeples, and trusted his service with all 5 of our vehicles. Since Mr. Peeples left, we've had poor oil changes, interior/exterior washes and had our floor mat ruined by grease. After complaining of the greasy footprints left on our floor mat, we caught an employee power washing it. After an argument with the new manager he told us he would speak to corporate about replacing it. After a few days we were told that they were unable to replace the floor mat because Lexus required that they order 4 mats, which they refused to do. We ended up with a $150.00 Auto Splash gift card. I always love it when I receive bad service and the fix is a gift card for more bad service, which is what happened. Today my husband and I went to Auto Splash, using our gift card, and during the carwash the truck in front of us got stuck and we hit the back of it 3 times before the car wash was shut down. Several men walked back and forth and finally fixed the problem and guided us through. We assumed that someone would meet us at the end of the wash to talk to us about the incident but they did not. As a matter of fact they kept sending cars through as if nothing happened. We pulled over to the interior wash area to check out our vehicle. There was a lady standing outside of her car next to us who told us that the same thing had just happen to her. She said that her car kept hitting the car in front of her and she had to roll her window down and yell for help. While we were talking a manager by the name of, Angie Johnson, came over and when we tried to explain the issue to her I noticed that her attitude was dismissive and shockingly rude. She ignored us when we spoke, hardly gave us eye contact and mostly stared at her clipboard. I told her twice that she needed to shut down the car wash but she ignored me both times. We didn't understand the reason for her attitude until she told us she did not believe that there was an incident because the car wash is equipped with Anti Collision equipment. Oh well then, we must be lying! She did not even question the employees working in the car wash that could have confirmed our story. Bottom line, neither car owner received anything close to an apology. We left mad and will not be back. Thank you for the incredible customer service Angie Johnson. I would hate to know that I trusted my company in your hands.

1
★☆☆☆☆

Worst car wash I've ever used. This used to be the only place we would get our car washed and oil changed. My husband had a good relationship with the previous manager, Daniel Peeples, and trusted his service with all 5 of our vehicles. Since Mr. Peeples left, we've had poor oil changes, interior/exterior washes and had our floor mat ruined by grease. After complaining of the greasy footprints left on our floor mat, we caught an employee power washing it. After an argument with the new manager he told us he would speak to corporate about replacing it. After a few days we were told that they were unable to replace the floor mat because Lexus required that they order 4 mats, which they refused to do. We ended up with a $150.00 Auto Splash gift card. I always love it when I receive bad service and the fix is a gift card for more bad service, which is what happened. Today my husband and I went to Auto Splash, using our gift card, and during the carwash the truck in front of us got stuck and we hit the back of it 3 times before the car wash was shut down. Several men walked back and forth and finally fixed the problem and guided us through. We assumed that someone would meet us at the end of the wash to talk to us about the incident but they did not. As a matter of fact they kept sending cars through as if nothing happened. We pulled over to the interior wash area to check out our vehicle. There was a lady standing outside of her car next to us who told us that the same thing had just happen to her. She said that her car kept hitting the car in front of her and she had to roll her window down and yell for help. While we were talking a manager by the name of, Angie Johnson, came over and when we tried to explain the issue to her I noticed that her attitude was dismissive and shockingly rude. She ignored us when we spoke, hardly gave us eye contact and mostly stared at her clipboard. I told her twice that she needed to shut down the car wash but she ignored me both times. We didn't understand the reason for her attitude until she told us she did not believe that there was an incident because the car wash is equipped with Anti Collision equipment. Oh well then, we must be lying! She did not even question the employees working in the car wash that could have confirmed our story. Bottom line, neither car owner received anything close to an apology. We left mad and will not be back. Thank you for the incredible customer service Angie Johnson. I would hate to know that I trusted my company in your hands.

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This business is a joke! Don't bother calling about an issue they never answer! The manager Angie is a horrible woman and literally should NOT be allowed to speak to customers.

1
★☆☆☆☆

This business is a joke! Don't bother calling about an issue they never answer! The manager Angie is a horrible woman and literally should NOT be allowed to speak to customers.

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Used to love them but now I'll never go back. It took them 2 hours to clean my car. When I got home and went to put my mats back I noticed they didn't clean the back half of my SUV at all and I had a huge bleach spot across the back of my 3rd row that wasn't there before. I went up there to make them finish cleaning and they said they would follow up with me on the bleached out carpet. No mention of refund or paying for the damage. Almost a month later and after leaving several messages I still havebn't heard from them. My husband took his car to Mr Clean after my mess and was completely satisfied and happy with their services.

1
★☆☆☆☆

Used to love them but now I'll never go back. It took them 2 hours to clean my car. When I got home and went to put my mats back I noticed they didn't clean the back half of my SUV at all and I had a huge bleach spot across the back of my 3rd row that wasn't there before. I went up there to make them finish cleaning and they said they would follow up with me on the bleached out carpet. No mention of refund or paying for the damage. Almost a month later and after leaving several messages I still havebn't heard from them. My husband took his car to Mr Clean after my mess and was completely satisfied and happy with their services.

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HORRIBLE customer service. After waiting in my vehicle for an attendant for 5 minutes I walked up to the person doing inspections asking about service. He indicated I had not pulled up far enough for him to come out to my vehicle. Last visit to this business.

1
★☆☆☆☆

HORRIBLE customer service. After waiting in my vehicle for an attendant for 5 minutes I walked up to the person doing inspections asking about service. He indicated I had not pulled up far enough for him to come out to my vehicle. Last visit to this business.

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The service was fantastic. The oil change was fast and efficient. I never had to leave my car. My advisor Frank, the manager Daniel, and Manuel in Detail went above and beyond. They were personable and respectful. The car wash and detail were done expertly. I have been bringing my vehicles here since they opened and I won't take my cars anywhere else.,

5
★★★★★

The service was fantastic. The oil change was fast and efficient. I never had to leave my car. My advisor Frank, the manager Daniel, and Manuel in Detail went above and beyond. They were personable and respectful. The car wash and detail were done expertly. I have been bringing my vehicles here since they opened and I won't take my cars anywhere else.,

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The service was awesome!!! I would with out a doubt refer this facility to anyone. The oil change was awesome with A/C pumped in your car during service, FREE starbucks, softdrinks and Chick- fila tea. I have never been to a facilty that takes care of you in this way. I had a $125.00 detail that took sometime , however you get what you pay for..
This place is exceptional.

5
★★★★★

The service was awesome!!! I would with out a doubt refer this facility to anyone. The oil change was awesome with A/C pumped in your car during service, FREE starbucks, softdrinks and Chick- fila tea. I have never been to a facilty that takes care of you in this way. I had a $125.00 detail that took sometime , however you get what you pay for..
This place is exceptional.

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I went to Auto Splash to have my car inspected... in a hurry. Due to a previous accident with my vehicle, I needed a new headlight to pass inspection. Not only did they ask that the replacement part be sent directly to them, they installed the headlight free of charge AND repaired the bumper that was also damaged in the accident for free.

I believe Danny was the gentleman who coordinated the entire process, and Angie was the Office Admin who helped me through several phone calls with the distributor of my parts. Their customer service was of the highest standard. They had my car inspected, repaired and out the door in no time. They all went above and beyond what I could have ever expected, and will be the ONLY place I refer friends and collegues to in the future.

5
★★★★★

I went to Auto Splash to have my car inspected... in a hurry. Due to a previous accident with my vehicle, I needed a new headlight to pass inspection. Not only did they ask that the replacement part be sent directly to them, they installed the headlight free of charge AND repaired the bumper that was also damaged in the accident for free.

I believe Danny was the gentleman who coordinated the entire process, and Angie was the Office Admin who helped me through several phone calls with the distributor of my parts. Their customer service was of the highest standard. They had my car inspected, repaired and out the door in no time. They all went above and beyond what I could have ever expected, and will be the ONLY place I refer friends and collegues to in the future.

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Only go to Autosplash if you would like for your car to have poor service and then backed up with a lack of integrity with customers. Upon getting my oil changed I went home to find my car dripping oil from the oil filter that was not put on correctly. The crew left it loose enough to drip oil all over my garage and the underneath of my car. When I returned to have this issue fixed, I was told that I had a hidden agenda. Thank you for guaranteeing I stop throwing money your way.

1
★☆☆☆☆

Only go to Autosplash if you would like for your car to have poor service and then backed up with a lack of integrity with customers. Upon getting my oil changed I went home to find my car dripping oil from the oil filter that was not put on correctly. The crew left it loose enough to drip oil all over my garage and the underneath of my car. When I returned to have this issue fixed, I was told that I had a hidden agenda. Thank you for guaranteeing I stop throwing money your way.

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love the quick ext. wash for $3. Price can't be beat. Haven't triend any interior vac. yet. never anylines and always helpful staff on duty. I can pull in even when I only have a few minutes before school lets out !

5
★★★★★

love the quick ext. wash for $3. Price can't be beat. Haven't triend any interior vac. yet. never anylines and always helpful staff on duty. I can pull in even when I only have a few minutes before school lets out !

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They have an amazing car wash and you never have to get out of your car. they also do detailing and inspection and service your vehicle. i will never take my car to anywhere else to be washed they do a great job and have excellent prices. an exterior was runs from $3.00 to $10.00. the have a full service for only $25 that includes a wash, interior clean, tire cleaning, and a couple of other fun things. the staff is amazingly nice. the only draw back is their hours.

5
★★★★★

They have an amazing car wash and you never have to get out of your car. they also do detailing and inspection and service your vehicle. i will never take my car to anywhere else to be washed they do a great job and have excellent prices. an exterior was runs from $3.00 to $10.00. the have a full service for only $25 that includes a wash, interior clean, tire cleaning, and a couple of other fun things. the staff is amazingly nice. the only draw back is their hours.

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