Aqua Traders

★★★☆☆
  • 395 San Bruno Ave E

    San Bruno, CA 94066

    Map & Directions
  • 650-872-1993

About Aqua Traders

Hours
Fri - Sun, 11:30am - 6pm

Pets & Animals

Pets & Animals
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3.0 9
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I would pay extra before ever ordering from Aquatraders again. I bought an Odyssea CFS500 filter for my aquarium for $53. online. Great price, but don't count on any support. The O-rings on the lid are too fat, making the "quick-release" valves anything but easy to remove.
I complained to Aquatraders - who had already been advised of this problem as I found out - but they repeatedly ignored my questions and after an evasive email exchange invited me to return the filter to an address in China!
The product is probably an illegal clone of the Fluval FX5, which accounts for the low price. But the support is non existent.
By the way, Aquatraders has an 800 number (800-970-2782) which they don't give on their website. Use it, but don't expect anyone to pick up the phone. Buyer beware!

1
★☆☆☆☆

I would pay extra before ever ordering from Aquatraders again. I bought an Odyssea CFS500 filter for my aquarium for $53. online. Great price, but don't count on any support. The O-rings on the lid are too fat, making the "quick-release" valves anything but easy to remove.
I complained to Aquatraders - who had already been advised of this problem as I found out - but they repeatedly ignored my questions and after an evasive email exchange invited me to return the filter to an address in China!
The product is probably an illegal clone of the Fluval FX5, which accounts for the low price. But the support is non existent.
By the way, Aquatraders has an 800 number (800-970-2782) which they don't give on their website. Use it, but don't expect anyone to pick up the phone. Buyer beware!

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Beware.. if you go to Aqua Traders and you decide to buy anything, before you leave.

1) Make sure the item works.

2) Inquire as to what the policy is if the item fails.

3) Make sure you don't want to return or exchange the item.

4) If you are purchasing fish, make sure you exam them before you pay for them, I've bought fish from them and they ended up dying after a couple of weeks.

Also note that they do not return or exchange anything. It is like you are buying these items as is...

1
★☆☆☆☆

Beware.. if you go to Aqua Traders and you decide to buy anything, before you leave.

1) Make sure the item works.

2) Inquire as to what the policy is if the item fails.

3) Make sure you don't want to return or exchange the item.

4) If you are purchasing fish, make sure you exam them before you pay for them, I've bought fish from them and they ended up dying after a couple of weeks.

Also note that they do not return or exchange anything. It is like you are buying these items as is...

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Beware.. if you go to Aqua Traders and you decide to buy anything, before you leave.
1) Make sure the item works.
2) Inquire as to what the policy is if the item fails.
3) Make sure you don't want to return or exchange the item.
4) If you

3
★★★★★

Beware.. if you go to Aqua Traders and you decide to buy anything, before you leave.
1) Make sure the item works.
2) Inquire as to what the policy is if the item fails.
3) Make sure you don't want to return or exchange the item.
4) If you

.

I called and asked them about the pump for their PS160 Skimmer as it was pumping inconsistently and did not have the needle wheel impeller they stated it had on their site. Well I was told I could get a new impeller for the cost of

3
★★★★★

I called and asked them about the pump for their PS160 Skimmer as it was pumping inconsistently and did not have the needle wheel impeller they stated it had on their site. Well I was told I could get a new impeller for the cost of

.

I recently ordered two Odyssea 20 72W (4x 18W) T% HO Light fixtures from Aqua traders. My order came to the house relatively quickly (less than five days). When I took the lights out of the package, I was initially impressed with the

3
★★★★★

I recently ordered two Odyssea 20 72W (4x 18W) T% HO Light fixtures from Aqua traders. My order came to the house relatively quickly (less than five days). When I took the lights out of the package, I was initially impressed with the

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Live stock could be better taken care of...... A lot of small fish jammed in small golf size bags. Fish aren't healthy and is a dirty warehouse. Workers are very rude.

1
★☆☆☆☆

Live stock could be better taken care of...... A lot of small fish jammed in small golf size bags. Fish aren't healthy and is a dirty warehouse. Workers are very rude.

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Ordered several items online. Shipped UPS. Broken items took forever to get replaced. I had to pay second freight charge. No address for manufacturer of light. It burned up in two months. They would do nothing. I changed planes in San Francisco and visted them as they are only minutes from SFO.Salesman was very knowlageable and helpful until I mentioned I had problem for months. He then could not speak English hardly at all. Eventually with another as interpreter he promised to send replacement via UPS. It never arrived. Oh Yeah, Bye the way, I returned half an hour later and heard him speak fluent English to other customers. I did notice a huge pile of returned lighting hoods and wires and ballasts. So I know they have a lot of bad products out. I mentioned this experience to a larger store in the city and was told this is also Aqua Tech which wholesales. That dealer too had encountered massive problems. I now purchase name brand products with a guarrantee in writing and an address of where the item is made. I still change planes in SFO and might return.

0
★☆☆☆☆

Ordered several items online. Shipped UPS. Broken items took forever to get replaced. I had to pay second freight charge. No address for manufacturer of light. It burned up in two months. They would do nothing. I changed planes in San Francisco and visted them as they are only minutes from SFO.Salesman was very knowlageable and helpful until I mentioned I had problem for months. He then could not speak English hardly at all. Eventually with another as interpreter he promised to send replacement via UPS. It never arrived. Oh Yeah, Bye the way, I returned half an hour later and heard him speak fluent English to other customers. I did notice a huge pile of returned lighting hoods and wires and ballasts. So I know they have a lot of bad products out. I mentioned this experience to a larger store in the city and was told this is also Aqua Tech which wholesales. That dealer too had encountered massive problems. I now purchase name brand products with a guarrantee in writing and an address of where the item is made. I still change planes in SFO and might return.

Pros: Cheap Prices!

Cons: Products Fail! Bad Cistomer Service! No Warranty!

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Rude person on the phone.
NEVER answer emails!
I was hung up on dozens of times when i asked for either an exchange or refund.
I had to make a thread to put a hold on my credit card before they even STARTED the UPS damage claim. This was after a dozen calls.

Aquatraders is the worst company in the world! i would NEVER recommend anyone ever buying anything from them. It's not worth the time, it's not worth the savings and it's not worth the chance you will not have a problem.

Do some research there's 100's of complaints out there about them. i though ok what's the odd's mine will be bad also? and sure enough it was!

It's been 6 weeks now and i still have no product nor my money!

STAY AWAY!!!!!!!

0
★☆☆☆☆

Rude person on the phone.
NEVER answer emails!
I was hung up on dozens of times when i asked for either an exchange or refund.
I had to make a thread to put a hold on my credit card before they even STARTED the UPS damage claim. This was after a dozen calls.

Aquatraders is the worst company in the world! i would NEVER recommend anyone ever buying anything from them. It's not worth the time, it's not worth the savings and it's not worth the chance you will not have a problem.

Do some research there's 100's of complaints out there about them. i though ok what's the odd's mine will be bad also? and sure enough it was!

It's been 6 weeks now and i still have no product nor my money!

STAY AWAY!!!!!!!

Pros: price... but it will cost you more in the long run.

Cons: EVERYTHING!

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This store is huge. They have many different sizes of fish and fish tanks and many different brands. For me, I'm very inexperienced in choosing fish tanks and the salesperson was really helpful in trying to cater to my needs. He didn't want me to overspend but at the same time, he made sure what I needed. I like the atmosphere, very tropical.

4
★★★★☆

This store is huge. They have many different sizes of fish and fish tanks and many different brands. For me, I'm very inexperienced in choosing fish tanks and the salesperson was really helpful in trying to cater to my needs. He didn't want me to overspend but at the same time, he made sure what I needed. I like the atmosphere, very tropical.

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