Kaiser Permanente Health Care

★★☆☆☆
  • 10810 Connecticut Ave

    Kensington, MD 20895

    Map & Directions
  • 301-929-7100

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Health & Medical

Health & Medical
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Phillips County Medical Clinic

1719 Highway 183 Phillipsburg, KS

2.0 2
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The support personnel (receptionists, counter people and some nurses) tend to be surly or just unfriendly at the Kensington clinic. Trying to get simple questions answered from your Doctor's office can take forever. You leave a message, they call back within 4 hours. You go off and do want they tell you to and you have to call them back with more information or questions and it takes another 4 hours. It's taking me a week to get a simple PT appointment set up for my daughter. (Email isn't any faster. They take 2 days to return email).

I don't leave because I absolutely love my Primary Care Doctor for both myself and my children. They weren't my first Doctors at Kaiser. It took me some time to find Doctors I trusted and really listened. So even the Doctor situation is kinda "hit or miss".

So, I don't actually recommend this place. But if you must have Kaiser, just stay proactive about your care and don't settle for any Doctor you're not comfortable with. You should get very good care, but you need to have patience.

2
★★☆☆☆

The support personnel (receptionists, counter people and some nurses) tend to be surly or just unfriendly at the Kensington clinic. Trying to get simple questions answered from your Doctor's office can take forever. You leave a message, they call back within 4 hours. You go off and do want they tell you to and you have to call them back with more information or questions and it takes another 4 hours. It's taking me a week to get a simple PT appointment set up for my daughter. (Email isn't any faster. They take 2 days to return email).

I don't leave because I absolutely love my Primary Care Doctor for both myself and my children. They weren't my first Doctors at Kaiser. It took me some time to find Doctors I trusted and really listened. So even the Doctor situation is kinda "hit or miss".

So, I don't actually recommend this place. But if you must have Kaiser, just stay proactive about your care and don't settle for any Doctor you're not comfortable with. You should get very good care, but you need to have patience.

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ALways crowded, poor customer service, seems everyone is having a bad day. long lines everywhere especially pharmacy. my appointments are always getting canceled or re-scheduled at last minute.

2
★★☆☆☆

ALways crowded, poor customer service, seems everyone is having a bad day. long lines everywhere especially pharmacy. my appointments are always getting canceled or re-scheduled at last minute.

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