bob rohrman honda service

★★★☆☆

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6523 N 75 E West Lafayette, IN

2.5 2
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If I could give zero stars I would. I bought my Honda from them in 2001 so I have been a long-term customer. I could have gone anywhere over the years to get oil changes but I always took my car to them. I will NOT ever step foot in that establishment again. I dropped my car off on Wednesday for an oil change. I also wanted them to look at a possible fuse or switch that was out as the noise that signals the keys are in the ignition and the lights are still on was out. I told them to call me before they did any work other than the oil change so I could know how much the fuse/switch work would cost.

They called and said that it would be $67 for the blown switch but that my brake pads needed changing and the rotors needed resurfaced. I asked how much the total cost would be if I went ahead and had it done. He said $298.40. I spoke with my husband and we agreed that I should get it done as we were about to take road trip next week to the east coast.

A few hours later, they called me back to tell me that they had misquoted me on the final price and that it would actually be $510. I told them that was a problem as I didn't have that kind of money and that if I had known it would cost this much I would have never agreed to have the work in the first place. The guy said it was his fault for not reading the paperwork properly and went to put his manager on the phone. The manager then said he could give me a discount for $465. I told him I was not paying anything over the original quote as it was NOT my fault that they misquoted me. I said it was unethical to do this to their customer.

I then had my husband call as I felt like I was being taken advantage of because I was a woman. My husband repeated the same thing I did. That we were not paying for their mistake. Plus they were now trying to charge me for a leaking oil pan that was never mentioned in the original phone call with the brake pads. It was total crap. My husband threatened to contact our lawyer. The manager replied with, "I'm sorry you feel that way."

An hour later they called back a third time to say that after talking it over they were going to charge me $299 and was that okay? I said, "well, yes because that is the original price you quoted me at." I went in and picked up the car. The guy who returned my paperwork admitted that it was his mistake and that he didn't see the oil pan issue when he originally called nor did he understand exactly how long the work would take. He said I was only charged for the parts not the labour.

I ended up paying the original amount quoted to me BUT, I find it unethical that they would even attempt to make me pay more. That they even called me with two bogus quotes and a crap "discount" when it was their mistake. You can not quote a client one price and then realize you are wrong AFTER you do the work and expect them to pay it. I wonder how many times they have done this to someone else. Someone, unlike me, who ended up paying the overage! That's what really burns me. That someone else in my shoes might have been swindled into paying it.

Because of this fiasco, I will NEVER bring my car back to them. I will go somewhere else for my automotive needs. I am also going to tell everyone I can about my experience there and warn people that this kind of thing actually goes on.

They lost a long-term customer that day. And they didn't even care.

1
★☆☆☆☆

If I could give zero stars I would. I bought my Honda from them in 2001 so I have been a long-term customer. I could have gone anywhere over the years to get oil changes but I always took my car to them. I will NOT ever step foot in that establishment again. I dropped my car off on Wednesday for an oil change. I also wanted them to look at a possible fuse or switch that was out as the noise that signals the keys are in the ignition and the lights are still on was out. I told them to call me before they did any work other than the oil change so I could know how much the fuse/switch work would cost.

They called and said that it would be $67 for the blown switch but that my brake pads needed changing and the rotors needed resurfaced. I asked how much the total cost would be if I went ahead and had it done. He said $298.40. I spoke with my husband and we agreed that I should get it done as we were about to take road trip next week to the east coast.

A few hours later, they called me back to tell me that they had misquoted me on the final price and that it would actually be $510. I told them that was a problem as I didn't have that kind of money and that if I had known it would cost this much I would have never agreed to have the work in the first place. The guy said it was his fault for not reading the paperwork properly and went to put his manager on the phone. The manager then said he could give me a discount for $465. I told him I was not paying anything over the original quote as it was NOT my fault that they misquoted me. I said it was unethical to do this to their customer.

I then had my husband call as I felt like I was being taken advantage of because I was a woman. My husband repeated the same thing I did. That we were not paying for their mistake. Plus they were now trying to charge me for a leaking oil pan that was never mentioned in the original phone call with the brake pads. It was total crap. My husband threatened to contact our lawyer. The manager replied with, "I'm sorry you feel that way."

An hour later they called back a third time to say that after talking it over they were going to charge me $299 and was that okay? I said, "well, yes because that is the original price you quoted me at." I went in and picked up the car. The guy who returned my paperwork admitted that it was his mistake and that he didn't see the oil pan issue when he originally called nor did he understand exactly how long the work would take. He said I was only charged for the parts not the labour.

I ended up paying the original amount quoted to me BUT, I find it unethical that they would even attempt to make me pay more. That they even called me with two bogus quotes and a crap "discount" when it was their mistake. You can not quote a client one price and then realize you are wrong AFTER you do the work and expect them to pay it. I wonder how many times they have done this to someone else. Someone, unlike me, who ended up paying the overage! That's what really burns me. That someone else in my shoes might have been swindled into paying it.

Because of this fiasco, I will NEVER bring my car back to them. I will go somewhere else for my automotive needs. I am also going to tell everyone I can about my experience there and warn people that this kind of thing actually goes on.

They lost a long-term customer that day. And they didn't even care.

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I have a Honda Accord. Even though it's an old car, I still maintain the car by regularly changing the engine oil, and check other parts under the hood too. I always do it in Bob Rohrman's honda service on 52 road. Their service is always friendly, and good, except the parts are sometimes expensive because it's from Original Manufactory.

PROS: very friendly
CONS: a little bit expensive

4
★★★★☆

I have a Honda Accord. Even though it's an old car, I still maintain the car by regularly changing the engine oil, and check other parts under the hood too. I always do it in Bob Rohrman's honda service on 52 road. Their service is always friendly, and good, except the parts are sometimes expensive because it's from Original Manufactory.

PROS: very friendly
CONS: a little bit expensive

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