Humberto's Shoe & Luggage Repair

★★☆☆☆
  • 15963 Pines Blvd

    Pembroke Pines, FL 33027

    Map & Directions
  • 954-430-2253

About Humberto's Shoe & Luggage Repair

Personal Services

Personal Services
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Requested to have a skirt altered, simple job. Was told to pick up on 03/24, couldn't make it so I stopped by on Sat. 04/04. Was told that the Tailor forgot about my skirt and asked if I could come back in 30 mins. Well the store would be closing in a hour and I was leaving on a cruise the next day. I picked up the skirt in a rush and when I tried to fit in it on the cruise, it was WAY too small and I did not have an out fit for that evening. Upon returning from the cruise, I went back to Humberto's and the Tailor gave me so much attitude you would have thought that I had ruined HER skirt. Anyway, I gave her the benefit of the doubt and she claimed that she could fix the skirt and asked for me to come BACK one week later which I did. Now the skirt was fixed and it looks O.K., but when I stated to the Tailor that I should receive my $20.00 back for all of the trouble with this. Again with the attitude, she referred me to the owner which I guess was Humberto. The man would not even come out to face me at the counter but yelled from the back that he would not return my money and if I wanted to call the police then I should go ahead. WOW! I cannot believe that a small business owner would act this way let alone in this type of economy. Most of the businesses in that strip mall have gone by the wayside and I am sure that this place will have the same fate if they continue to treat their customers in such a horrible manner.

1
★☆☆☆☆

Requested to have a skirt altered, simple job. Was told to pick up on 03/24, couldn't make it so I stopped by on Sat. 04/04. Was told that the Tailor forgot about my skirt and asked if I could come back in 30 mins. Well the store would be closing in a hour and I was leaving on a cruise the next day. I picked up the skirt in a rush and when I tried to fit in it on the cruise, it was WAY too small and I did not have an out fit for that evening. Upon returning from the cruise, I went back to Humberto's and the Tailor gave me so much attitude you would have thought that I had ruined HER skirt. Anyway, I gave her the benefit of the doubt and she claimed that she could fix the skirt and asked for me to come BACK one week later which I did. Now the skirt was fixed and it looks O.K., but when I stated to the Tailor that I should receive my $20.00 back for all of the trouble with this. Again with the attitude, she referred me to the owner which I guess was Humberto. The man would not even come out to face me at the counter but yelled from the back that he would not return my money and if I wanted to call the police then I should go ahead. WOW! I cannot believe that a small business owner would act this way let alone in this type of economy. Most of the businesses in that strip mall have gone by the wayside and I am sure that this place will have the same fate if they continue to treat their customers in such a horrible manner.

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Maybe the other people needed a quick hem or shortening for alterations. But I greatly suggest finding somewhere else. I gave them my suit on a Monday and at first was amazed that the price was cheaper than anywhere around. I was told it would be ready by Friday at 6pm. 5:40pm I miss a call from an unknown number. I arrive at the shop expecting my suit, they tell me it's not ready but it will be in an hour. Turns out they hadn't even TOUCHED it but were going to rush through the job. They tried to argue that they had let me know and they were the ones that called. WHO CALLS 20 MINUTES BEFORE AND SAYS IT'S NOT READY?!?!? More importantly, does anyone who values their craft do a rush job and tell the customer? Don't go here. Save your gas and time. Spend a little more than they tell you and find a real tailor.

1
★☆☆☆☆

Maybe the other people needed a quick hem or shortening for alterations. But I greatly suggest finding somewhere else. I gave them my suit on a Monday and at first was amazed that the price was cheaper than anywhere around. I was told it would be ready by Friday at 6pm. 5:40pm I miss a call from an unknown number. I arrive at the shop expecting my suit, they tell me it's not ready but it will be in an hour. Turns out they hadn't even TOUCHED it but were going to rush through the job. They tried to argue that they had let me know and they were the ones that called. WHO CALLS 20 MINUTES BEFORE AND SAYS IT'S NOT READY?!?!? More importantly, does anyone who values their craft do a rush job and tell the customer? Don't go here. Save your gas and time. Spend a little more than they tell you and find a real tailor.

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I send one of my suits to get altered and the guy made the suit perfect to my fit. He measured me while I was their and then when he was done he had me try it on to make sure it was perfect before walking out the door. The prices are pretty fair. I got my suit in the same week which I thought was pretty quick considering I didn't ask for a rush delivery.

PROS: good alteration and service
CONS: none

4
★★★★☆

I send one of my suits to get altered and the guy made the suit perfect to my fit. He measured me while I was their and then when he was done he had me try it on to make sure it was perfect before walking out the door. The prices are pretty fair. I got my suit in the same week which I thought was pretty quick considering I didn't ask for a rush delivery.

PROS: good alteration and service
CONS: none

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