Tidewater Deck & Fence

★★☆☆☆

About Tidewater Deck & Fence

Categories
  • Fence Contractors

Home Construction & Remodeling

Home Construction & Remodeling
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I had a white vinyl fence installed by this company several years ago, and I still love my fence. However, my fence was damaged by a contractor working on a neighbors property and we needed some repairs done to make it perfect again. The fencing that I have is no longer in their inventory, but they searched until they found an exact match. However, since that time, I have been harassed about them not receiving my payment. They did not tell me that they were coming to do the job, but to compare pickets to ensure a match. They were told that I was at work and my husband did not have a check and payment would be sent out as soon as possible. I sent a check through my Bank's bill pay as that is how I pay all of my bills, and since the check did not arrive in 2 days they began to harass me. I told them that the payment had been processed on 8/30 and that it would take a week or so to get there, that the bank estimated it's arrival on 9/7. To get them off my back I had to fax them a copy of my bill pay statement showing the transaction, and to show I was not lying about the payment. What could have been a fabulous review was ruined by the office staffs overzealous attempts to rush a payment that was already on the way as I had promised them. I was told that they receive payments from anywhere in Hampton Roads in 2 days, well, I have no idea where Wells Fargo sends their checks from and can't control their policies. The payment was sent and that was that.

2
★★☆☆☆

I had a white vinyl fence installed by this company several years ago, and I still love my fence. However, my fence was damaged by a contractor working on a neighbors property and we needed some repairs done to make it perfect again. The fencing that I have is no longer in their inventory, but they searched until they found an exact match. However, since that time, I have been harassed about them not receiving my payment. They did not tell me that they were coming to do the job, but to compare pickets to ensure a match. They were told that I was at work and my husband did not have a check and payment would be sent out as soon as possible. I sent a check through my Bank's bill pay as that is how I pay all of my bills, and since the check did not arrive in 2 days they began to harass me. I told them that the payment had been processed on 8/30 and that it would take a week or so to get there, that the bank estimated it's arrival on 9/7. To get them off my back I had to fax them a copy of my bill pay statement showing the transaction, and to show I was not lying about the payment. What could have been a fabulous review was ruined by the office staffs overzealous attempts to rush a payment that was already on the way as I had promised them. I was told that they receive payments from anywhere in Hampton Roads in 2 days, well, I have no idea where Wells Fargo sends their checks from and can't control their policies. The payment was sent and that was that.

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Beware!!! I bought a new house 1-1/2 month ago and a provision was to install a fence around the property. The builder (Sadler) contracted Fence & Deck of Tidewater to do the job. Well, this is where the problems began. 1) they initially began to build the fence in the wrong area (as evidenced by fence post holes they left and never filled back up) 2) while installing the fence they ruptured my irrigation system by clearly putting the posts THROUGH two sections of line (which they left broken pieces of pipe on my lawn) and continued the job without the courtesy of marking the damage or informing the builder. 3) when I called 3 times to ask about repairs, they told me it was not their responsibility because the builder did not mark the system prior to the install. 4) they also did not have Ms. Utility pre-mark the grounds as required by contractors. Now I have to file a lawsuit in order to recover the money I spent to have my system repaired! VERY un-professional company in their workmanship and customer care/satisfaction. I have since reported them to the Better Business Bureau.

1
★☆☆☆☆

Beware!!! I bought a new house 1-1/2 month ago and a provision was to install a fence around the property. The builder (Sadler) contracted Fence & Deck of Tidewater to do the job. Well, this is where the problems began. 1) they initially began to build the fence in the wrong area (as evidenced by fence post holes they left and never filled back up) 2) while installing the fence they ruptured my irrigation system by clearly putting the posts THROUGH two sections of line (which they left broken pieces of pipe on my lawn) and continued the job without the courtesy of marking the damage or informing the builder. 3) when I called 3 times to ask about repairs, they told me it was not their responsibility because the builder did not mark the system prior to the install. 4) they also did not have Ms. Utility pre-mark the grounds as required by contractors. Now I have to file a lawsuit in order to recover the money I spent to have my system repaired! VERY un-professional company in their workmanship and customer care/satisfaction. I have since reported them to the Better Business Bureau.

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0 out of 1 people found this review helpful.

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I had fence & deck of Tidewater built me a deck they were suppose to come back to make repairs. well, that never happen all my calls went unanswered. I then contacted the commonwealth of Virginia Department of Professional and Occupational Regulation they conducted an investigation.Once the investigation was completed they decided to revoked his license. BEWARE !!!!

1
★☆☆☆☆

I had fence & deck of Tidewater built me a deck they were suppose to come back to make repairs. well, that never happen all my calls went unanswered. I then contacted the commonwealth of Virginia Department of Professional and Occupational Regulation they conducted an investigation.Once the investigation was completed they decided to revoked his license. BEWARE !!!!

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0 out of 1 people found this review helpful.

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This is the kind of company that gives contractors a bad name! Tidewater Fence & Deck installed my fence in 2007 with no problems except it took more than twice as long as quoted to get it installed. I recently had to have a section moved and this is where the problems began. They quoted to provide new posts and labor to move the fence, all to be done in about 4 weeks. Four weeks came and went and so I called repeatedly and they kept saying they would check into the status and get back to me. They NEVER return a call and they actively avoid my calls. Finally after FIVE months the fence was moved. They came out one day and took it down and said they would be back the next day to finish it. Well nearly a week later they finally came to finish the job so I had to go without a fenced yard all that time so my dogs could no go out. They never did order new posts; instead they reused the old posts so I will probably see them in court.

I recommend that you look elsewhere because if you ever have to have service to your fence you will be very disappointed.

1
★☆☆☆☆

This is the kind of company that gives contractors a bad name! Tidewater Fence & Deck installed my fence in 2007 with no problems except it took more than twice as long as quoted to get it installed. I recently had to have a section moved and this is where the problems began. They quoted to provide new posts and labor to move the fence, all to be done in about 4 weeks. Four weeks came and went and so I called repeatedly and they kept saying they would check into the status and get back to me. They NEVER return a call and they actively avoid my calls. Finally after FIVE months the fence was moved. They came out one day and took it down and said they would be back the next day to finish it. Well nearly a week later they finally came to finish the job so I had to go without a fenced yard all that time so my dogs could no go out. They never did order new posts; instead they reused the old posts so I will probably see them in court.

I recommend that you look elsewhere because if you ever have to have service to your fence you will be very disappointed.

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0 out of 1 people found this review helpful.

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They put a portion of the fence on my neighbor's yard and promised to move it (after my first complaint) but never showed up. They failed to return my subsequent phone calls and are actively ignoring me. The owner called my lawyer after we sent them a letter, but gave the lawyer a song and dance about how they would move it, but again never showed up. Getting a fence from this company has turned into a nightmare for my family and my elderly neighbor.

1
★☆☆☆☆

They put a portion of the fence on my neighbor's yard and promised to move it (after my first complaint) but never showed up. They failed to return my subsequent phone calls and are actively ignoring me. The owner called my lawyer after we sent them a letter, but gave the lawyer a song and dance about how they would move it, but again never showed up. Getting a fence from this company has turned into a nightmare for my family and my elderly neighbor.

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0 out of 1 people found this review helpful.

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We hired Tidewater Deck & Fence to have a fence put in around our yard when we moved to Chesapeake, They were very professional and polite. They came out to our home and gave us a free estimate and very shortly after, put in a wonderful wood fence around our property. We have since recommended them to several friends and co-workers and think they are just wonderful.

4
★★★★☆

We hired Tidewater Deck & Fence to have a fence put in around our yard when we moved to Chesapeake, They were very professional and polite. They came out to our home and gave us a free estimate and very shortly after, put in a wonderful wood fence around our property. We have since recommended them to several friends and co-workers and think they are just wonderful.

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1 out of 1 people found this review helpful.

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