Pump It Up

★★★☆☆
  • 2724 Chandaler Place Dr

    Pelham, AL 35124

    Map & Directions
  • 205-663-4646

About Pump It Up

Categories
  • Entertainers
Details
  • Family Entertainment

Arts & Entertainment

Arts & Entertainment
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8 year old birthday party ended in a disappointment because three gifts were missing! The children were so sad to find that the birthday boy did not have the gift that they picked out for him. Needless to say the b-day boy was very sad as well. The only reassurance we rec'd from management was "this never happens & we'll be in touch." One gift was mailed (a gift card) immediately. The other two gifts were received after 3 calls to the owner who constantly gave excuses re: why no attention had been given to this problem (she forgot...her family had the flu...excuse after excuse). One month later (after yet another call) I had to finally just ask that whatever gifts they'd "recovered" be mailed. Parents asked at school whether we'd rec'd their children's gifts, we had to tell them no. The owner seemed very nonchalant about the matter. Birthday gifts are as exciting as the actual party for eight yr olds (adults too for that matter). Still no apology, no offer to reimburse for the mistake, no thanks for being patient...Finally, one month later we rec'd two items in the mail, still there wasn't even a card to my son apologizing for the mistake just a box with two items in it. I think this is poor business practice, especially if working in the business with children parties.I would never have another party here or recommend that you plan a party here either.

1
★☆☆☆☆

8 year old birthday party ended in a disappointment because three gifts were missing! The children were so sad to find that the birthday boy did not have the gift that they picked out for him. Needless to say the b-day boy was very sad as well. The only reassurance we rec'd from management was "this never happens & we'll be in touch." One gift was mailed (a gift card) immediately. The other two gifts were received after 3 calls to the owner who constantly gave excuses re: why no attention had been given to this problem (she forgot...her family had the flu...excuse after excuse). One month later (after yet another call) I had to finally just ask that whatever gifts they'd "recovered" be mailed. Parents asked at school whether we'd rec'd their children's gifts, we had to tell them no. The owner seemed very nonchalant about the matter. Birthday gifts are as exciting as the actual party for eight yr olds (adults too for that matter). Still no apology, no offer to reimburse for the mistake, no thanks for being patient...Finally, one month later we rec'd two items in the mail, still there wasn't even a card to my son apologizing for the mistake just a box with two items in it. I think this is poor business practice, especially if working in the business with children parties.I would never have another party here or recommend that you plan a party here either.

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My children were invited to a party at Pump It Up recently. Having never been to one of the bounce places, I wasn't sure what to expect, but my children were absolutely delighted with the facilities and didn't want to stop jumping! They had several different large inflatables and parents were encouraged to join in on the fun. It was a blast! Their party room was also a treat- they had an inflatable throne for the party girl to sit on while she opened her presents. It was a great time for all!

4
★★★★☆

My children were invited to a party at Pump It Up recently. Having never been to one of the bounce places, I wasn't sure what to expect, but my children were absolutely delighted with the facilities and didn't want to stop jumping! They had several different large inflatables and parents were encouraged to join in on the fun. It was a blast! Their party room was also a treat- they had an inflatable throne for the party girl to sit on while she opened her presents. It was a great time for all!

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