Dell Inc

★★☆☆☆
  • 1 Dell Way

    Round Rock, TX 78682

    Map & Directions
  • 512-338-4400

1.6667 3
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Michael Dell shame on you! You were the "Fair-haired Golden Boy" that showed how "Local Boy Does GOOD!". Your success story inspired many people. Well now look at you. You sell a produce that you DO NOT EVEN SUPPORT. You don't return calls on the numerous COMPLAINTS, you run from them. Your Customer Support Center is a very expensive JOKE. I own 5 desktop and servers, and NEVER will I own another one. I would not take a DELL if someone gave it to me, unless I needed a paper weight. No wonder Gates left you in the dust.You do not deserve even 1 star but I had to give it to you to post this!

1
★☆☆☆☆

Michael Dell shame on you! You were the "Fair-haired Golden Boy" that showed how "Local Boy Does GOOD!". Your success story inspired many people. Well now look at you. You sell a produce that you DO NOT EVEN SUPPORT. You don't return calls on the numerous COMPLAINTS, you run from them. Your Customer Support Center is a very expensive JOKE. I own 5 desktop and servers, and NEVER will I own another one. I would not take a DELL if someone gave it to me, unless I needed a paper weight. No wonder Gates left you in the dust.You do not deserve even 1 star but I had to give it to you to post this!

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I own three Dell computers--two laptops and a desktop. The one laptop came from a third-party vendor, and because of that, I was unable to get ANY online help. I wanted to buy a wireless card for it--it took me DAYS to find out what I needed (when in fact Dell support could've answered the question easily), and I wasn't very happy knowing that because my brand-new computer given to me for signing up for a credit card wasn't included in Dell's support "loop." I was also quite upset to learn that talking via phone to a live person would cost me. If the products are as good as advertised, there shouldn't be a need for much support. I've been a good customer for years. While I won't abandon them, I cannot ignore how inconvenient they made it for me to get simple information.

PROS: Great computers
CONS: LOUSY support options

3
★★★☆☆

I own three Dell computers--two laptops and a desktop. The one laptop came from a third-party vendor, and because of that, I was unable to get ANY online help. I wanted to buy a wireless card for it--it took me DAYS to find out what I needed (when in fact Dell support could've answered the question easily), and I wasn't very happy knowing that because my brand-new computer given to me for signing up for a credit card wasn't included in Dell's support "loop." I was also quite upset to learn that talking via phone to a live person would cost me. If the products are as good as advertised, there shouldn't be a need for much support. I've been a good customer for years. While I won't abandon them, I cannot ignore how inconvenient they made it for me to get simple information.

PROS: Great computers
CONS: LOUSY support options

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Don't ever call the Dell 800 number if you want a computer, try to buy online if you must. They don't care if you have no money or have poor credit, they will run you through the ringer by trying to get you something you don't need/want/can't afford. They train their employees to have no morals and sucker even elderly ladies on fixed incomes!

1
★☆☆☆☆

Don't ever call the Dell 800 number if you want a computer, try to buy online if you must. They don't care if you have no money or have poor credit, they will run you through the ringer by trying to get you something you don't need/want/can't afford. They train their employees to have no morals and sucker even elderly ladies on fixed incomes!

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