Trumark Financial Credit Union

★★★☆☆
  • 1000 Northbrook Dr

    Langhorne, PA 19053

    Map & Directions
  • 215-953-5300

About Trumark Financial Credit Union

Hours
Mon - Thurs, 9am - 6pm; Fri, 9am - 7pm; Sat, 9am - 1pm; Sun, 11am - 3pm

Finance

Finance
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i had the pleasure of having Lauren help me after the call center had me going in circles...thaks lauren your the best!

5
★★★★★

i had the pleasure of having Lauren help me after the call center had me going in circles...thaks lauren your the best!

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.

I needed help setting up my accounts and I was lucky enough
to get Bernard to help me.
He was very patient and very through and I was left very
satisfied and delighted to get an excellent summary of
how the teller phone and use of the computer to get access to my accounts. Bernard is a credit to Trumark.
Thank you Bernard

5
★★★★★

I needed help setting up my accounts and I was lucky enough
to get Bernard to help me.
He was very patient and very through and I was left very
satisfied and delighted to get an excellent summary of
how the teller phone and use of the computer to get access to my accounts. Bernard is a credit to Trumark.
Thank you Bernard

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.

i think trumark financial is the best credit union in area. for the comments below i dont know where they went but jenkintown is the best branch. when i walk in they know my name and james and joe are the first to great me with my name. if they had loosely service i dont think local 98 would have merged. people need to not take one bad experience and run with it. you think wachovia or any major bank is better then go there.

5
★★★★★

i think trumark financial is the best credit union in area. for the comments below i dont know where they went but jenkintown is the best branch. when i walk in they know my name and james and joe are the first to great me with my name. if they had loosely service i dont think local 98 would have merged. people need to not take one bad experience and run with it. you think wachovia or any major bank is better then go there.

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I typically call the call center 2 or 3 times before I get a person with half a brain to give me the right answer! It beats the bank as far as fees go, but I'd rather find a different credit union! Now I write down the names of EVERYBODY I talk to in the call center. On top of my good list was a Charlotte (not sure if she's still there as I haven't gotten her lately). On top of my worst list is a Karen...if she picks up, I either hang up or I ask for another representative. They should *REALLY* look at who they hire!

1
★☆☆☆☆

I typically call the call center 2 or 3 times before I get a person with half a brain to give me the right answer! It beats the bank as far as fees go, but I'd rather find a different credit union! Now I write down the names of EVERYBODY I talk to in the call center. On top of my good list was a Charlotte (not sure if she's still there as I haven't gotten her lately). On top of my worst list is a Karen...if she picks up, I either hang up or I ask for another representative. They should *REALLY* look at who they hire!

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everything said below by anonymous is true.

would definitely NOT recommend this CU.
getting worse by the minute
customer service most disappointing.
i use the words customer service VERY loosely

1
★☆☆☆☆

everything said below by anonymous is true.

would definitely NOT recommend this CU.
getting worse by the minute
customer service most disappointing.
i use the words customer service VERY loosely

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1 out of 1 people found this review helpful.

.

Since opening an account several months ago, I could not be happier with the service. No matter if I go in to any location or call on the phone, the service is outstanding, and the rates are very competative if not better than most.

4
★★★★☆

Since opening an account several months ago, I could not be happier with the service. No matter if I go in to any location or call on the phone, the service is outstanding, and the rates are very competative if not better than most.

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.

poor customer service
no one wants to do their jobs
they outsourced their bill payer service
the 877 line does not help you
going into the branch and noting your account means nothing
getting a supervisor is impossible

1
★☆☆☆☆

poor customer service
no one wants to do their jobs
they outsourced their bill payer service
the 877 line does not help you
going into the branch and noting your account means nothing
getting a supervisor is impossible

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1 out of 2 people found this review helpful.

.

This is the best financial institution in the Philadelphia area. They have changed their name from Philadelphia Telco to TruMark about a year ago. At one time, membership was only available to family members of phone company employees, now it's open to everyone. You only need $5.00 to open a savings account and there are no minimums in order to keep the accounts open. Checking and checks are free, plus you earn interest on every account. They don't nickle and dime you for everything, and most services are free including ATM transactions. Trevose is the main office, but there are locations throughout the Philadelphia area and surrounding suburbs.

5
★★★★★

This is the best financial institution in the Philadelphia area. They have changed their name from Philadelphia Telco to TruMark about a year ago. At one time, membership was only available to family members of phone company employees, now it's open to everyone. You only need $5.00 to open a savings account and there are no minimums in order to keep the accounts open. Checking and checks are free, plus you earn interest on every account. They don't nickle and dime you for everything, and most services are free including ATM transactions. Trevose is the main office, but there are locations throughout the Philadelphia area and surrounding suburbs.

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1 out of 1 people found this review helpful.

 

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