Miami Bus Service Corp

★★☆☆☆

About Miami Bus Service Corp

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Transportation & Storage
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Commuter Cab

3216 SW 26 terr Gainesville, FL

1.75 4
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I have used this bus service between Gainesville and South Florida for a few years, but the quality of the service has gotten worse and worse, and now it's not even worth it to me to save money by taking their bus. First of all, they are ALWAYS late, without fail. This past Labor Day Weekend, I was on a really old bus from Gainesville to South Florida. The A/C stopped working soon after we left, and it felt like we were all being cooked on the bus. The driver pulled off the road several times and stopped at a rest stop because of bus trouble. We were going very slowly, and then there was a loud bang and we saw smoke coming out of the bus, so after about 2 hours, we stopped on the side of the road in a rural area north of Orlando. The driver was trying to reach the company owner, but he was unable to for some time. We were there for about 3 hours, until well after dark, and finally another bus came to pick us up. It's understandable that buses can break down, but it's not okay to use an old and unreliable bus just to make more money on a holiday weekend. What was also very irresponsible was that before we even left, people who understand Spanish heard the driver expressing his concern that there was a problem with the bus, but evidently he was told to go with that bus anyway. I emailed the company expressing my discontent with this whole ordeal, and stating that I expected a refund for the trip. After several weeks, I got a reply from them saying "After review all the events for that weekend we have decided to give you a free bus trip with our company. The credit will be available to you for one month starting today." How caring and generous of you, Miami Bus Service, but I can't just travel when it's convenient to you. So I was never reimbursed for this ordeal, and I will never use their service again.

1
★☆☆☆☆

I have used this bus service between Gainesville and South Florida for a few years, but the quality of the service has gotten worse and worse, and now it's not even worth it to me to save money by taking their bus. First of all, they are ALWAYS late, without fail. This past Labor Day Weekend, I was on a really old bus from Gainesville to South Florida. The A/C stopped working soon after we left, and it felt like we were all being cooked on the bus. The driver pulled off the road several times and stopped at a rest stop because of bus trouble. We were going very slowly, and then there was a loud bang and we saw smoke coming out of the bus, so after about 2 hours, we stopped on the side of the road in a rural area north of Orlando. The driver was trying to reach the company owner, but he was unable to for some time. We were there for about 3 hours, until well after dark, and finally another bus came to pick us up. It's understandable that buses can break down, but it's not okay to use an old and unreliable bus just to make more money on a holiday weekend. What was also very irresponsible was that before we even left, people who understand Spanish heard the driver expressing his concern that there was a problem with the bus, but evidently he was told to go with that bus anyway. I emailed the company expressing my discontent with this whole ordeal, and stating that I expected a refund for the trip. After several weeks, I got a reply from them saying "After review all the events for that weekend we have decided to give you a free bus trip with our company. The credit will be available to you for one month starting today." How caring and generous of you, Miami Bus Service, but I can't just travel when it's convenient to you. So I was never reimbursed for this ordeal, and I will never use their service again.

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WHAT EVER YOU DO STAY AWAY FROM THIS COMPANY! unless you wanna risk your life to save a couple of dollars, LITERALLY.This company has many many MANY problems, starting out with the death of 3 people and 30 injured that accured on dec 1st 2012 (link- http://www.miamiherald.com/2012/12/01/3121985/bus-crash-miami-international.html)due to the negligence of the owners for not giving the drivers any kind of proper training. From the look of it these people dont know how to run a company properly for example everything they promise on their website is all a lie.They say they have wi-fi available, but i have never been able to use it on any of their buses,the buses smell like toilet water, their bathrooms are always broken down, they dont even have toilet paper most of the times,very very dirty bathrooms I have even seen roaches multiple times on their buses. Their buses have broken down multiple times on trips that I have taken with them.There is no air conditioning at times on their buses either, I dont know about you but 6 hours in the hot florida sun in a bus was just the worst experience ever for me.I have been a passenger of their company for many years due to the cheaper price then most companys,(im a pretty cheap person)but honestly enough is enough; with this company you dont get what you pay for, because, for their service; the trip should be free, if they payed you to ride on their buses then it would be fair to say "you get what you payed for".I have also found an alternate company that charges about the same so I will being switching with them, after i heard about the accident never again will I risk my life on this piece of poop bus service,This company by far is the most unprofessional bus company I have ever seen,the drivers dont even speak english, they are very rude and they dont even understand what you say to them, if you are willing to SUFFER to save a couple of dollars then by all means I would recommend this company :) OR if you wanna lose weight I promise you, you will lose a couple of pounds in their broke down no air conditioning buses, think of it as a 6 hour sauna/septic tank that you pay 40 dollars for.

1
★☆☆☆☆

WHAT EVER YOU DO STAY AWAY FROM THIS COMPANY! unless you wanna risk your life to save a couple of dollars, LITERALLY.This company has many many MANY problems, starting out with the death of 3 people and 30 injured that accured on dec 1st 2012 (link- http://www.miamiherald.com/2012/12/01/3121985/bus-crash-miami-international.html)due to the negligence of the owners for not giving the drivers any kind of proper training. From the look of it these people dont know how to run a company properly for example everything they promise on their website is all a lie.They say they have wi-fi available, but i have never been able to use it on any of their buses,the buses smell like toilet water, their bathrooms are always broken down, they dont even have toilet paper most of the times,very very dirty bathrooms I have even seen roaches multiple times on their buses. Their buses have broken down multiple times on trips that I have taken with them.There is no air conditioning at times on their buses either, I dont know about you but 6 hours in the hot florida sun in a bus was just the worst experience ever for me.I have been a passenger of their company for many years due to the cheaper price then most companys,(im a pretty cheap person)but honestly enough is enough; with this company you dont get what you pay for, because, for their service; the trip should be free, if they payed you to ride on their buses then it would be fair to say "you get what you payed for".I have also found an alternate company that charges about the same so I will being switching with them, after i heard about the accident never again will I risk my life on this piece of poop bus service,This company by far is the most unprofessional bus company I have ever seen,the drivers dont even speak english, they are very rude and they dont even understand what you say to them, if you are willing to SUFFER to save a couple of dollars then by all means I would recommend this company :) OR if you wanna lose weight I promise you, you will lose a couple of pounds in their broke down no air conditioning buses, think of it as a 6 hour sauna/septic tank that you pay 40 dollars for.

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I submitteda request for a ticket more than a week in advance from my destination trip date and received an immediate confirmation for my reservation. Something came up where I could no longer travel and so the same day that I received the confirmation number I called and e-mailed to get a hold of some one to cancel my reservation. This was in the course of thanksgiving break. No one returned my emails and the phone number they use is a cellphone number so they didn't even have space for me to leave a voicemail. I have spent over a week trying to get them to contact me and no one has. I contacted my bank to see what I could do. Come to find out, in order for me to even get a refund, under Miami Bus Service policy they must give you a cancellation email or phone call in order for you to get a refund...so their way of keeping your money is not to respond to emails or return phone calls. Very unprofessional. I will definitely spend more money for better service. I am not one to write reviews but I could not believe the scam they are running. Its smart for them not to respond since thats the only way customers get their money back. I have friends that have warned me to use other bus services but this was the only one with available seats for the date I needed and now I know why. If you can stay away! I will definitely use other bus services from now on and I will seek legal advice because this company is definitely a scam.

1
★☆☆☆☆

I submitteda request for a ticket more than a week in advance from my destination trip date and received an immediate confirmation for my reservation. Something came up where I could no longer travel and so the same day that I received the confirmation number I called and e-mailed to get a hold of some one to cancel my reservation. This was in the course of thanksgiving break. No one returned my emails and the phone number they use is a cellphone number so they didn't even have space for me to leave a voicemail. I have spent over a week trying to get them to contact me and no one has. I contacted my bank to see what I could do. Come to find out, in order for me to even get a refund, under Miami Bus Service policy they must give you a cancellation email or phone call in order for you to get a refund...so their way of keeping your money is not to respond to emails or return phone calls. Very unprofessional. I will definitely spend more money for better service. I am not one to write reviews but I could not believe the scam they are running. Its smart for them not to respond since thats the only way customers get their money back. I have friends that have warned me to use other bus services but this was the only one with available seats for the date I needed and now I know why. If you can stay away! I will definitely use other bus services from now on and I will seek legal advice because this company is definitely a scam.

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This service is a cheaper and faster alternative to Greyhound, if you need to do a Gainesville-Miami trip without a car. Good service, responsible driver, always on time. As with the other company that provides this service, the only problem is that they travel only Thursdays- Sundays, so if you want to do the trip midweek you are going to have to take the Greyhound.

4
★★★★☆

This service is a cheaper and faster alternative to Greyhound, if you need to do a Gainesville-Miami trip without a car. Good service, responsible driver, always on time. As with the other company that provides this service, the only problem is that they travel only Thursdays- Sundays, so if you want to do the trip midweek you are going to have to take the Greyhound.

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