GMG Transportation

★☆☆☆☆

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I had an awful experience and never even boarded the bus! I thought something was fishy when I saw all over the website that IF there is a problem with your credit card, THEN we will charge you a $25 administrative fee. Sure enough, I got charged the fee--they tell me I entered the card number incorrectly but since they process it my hand, had no proof to show me. When I REFUSED payment through my credit card company they called and told me that I wouldn't be permitted to board the bus. So, I told them to refund my bus ticket. They said NO and that I am now "black listed." Fine with me! I have denied that credit card charge also and I am glad to never step foot on their bus. Be wary--it's a total SCAM!

1
★☆☆☆☆

I had an awful experience and never even boarded the bus! I thought something was fishy when I saw all over the website that IF there is a problem with your credit card, THEN we will charge you a $25 administrative fee. Sure enough, I got charged the fee--they tell me I entered the card number incorrectly but since they process it my hand, had no proof to show me. When I REFUSED payment through my credit card company they called and told me that I wouldn't be permitted to board the bus. So, I told them to refund my bus ticket. They said NO and that I am now "black listed." Fine with me! I have denied that credit card charge also and I am glad to never step foot on their bus. Be wary--it's a total SCAM!

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I am a student at UF who used the gmg bus service about two weeks ago.Absolutely terrible bus service. I would never, ever recommend this company to anyone. EVER. Honestly, the first sign of something being off, that I should have noticed is when I tried to load the bus, and my name wasn't even on the list. They weren't even going to the city I paid a ticket fare for. I got there fifteen minutes early. I was able to get on the bus about an hour later. The buses, by the way, are absolutely terrible. They smelled very, very strongly of cat pee. The door to one of the buses ( I rode one bus down and a different bus up to Gainesville) does not close properly and can be heard rattling loudly in its frame. Some of the seats had literal chucks missing from the seats. The seat I was in on the way back had a chunk missing from the middle, and had a piece of metal poking through it. There is absolutely no wifi on either bus, so don't expect that either. No AC as well for my trips, and since it was raining lightly on my way down (no rain on the way up), it got humid very quickly. Apparently the bathroom was out of service on the bus (I didn't need it, but people around me did). We arrived at my bus stops, which was, by the way, one of the first few stops they made. We arrived about a hour and a half late to my stop. On the way back, the bus was late by about an hour. I attempted to call the company multiple times during this wait and had gotten no answer. At all. I called ALOT of times. We were of course, late when we arrived in Gainesville; and of course, the drama does not stop there. I was charged a 25 dollar card decline fee, on Thursday of the NEXT WEEK. After I emailed them explaining that I had received my E-ticket and had not submitted a request for two tickets, and so forth, they refuse to refund me the money that they took out of my account. Which is Fraud, by the way, just in case any of the people at the GMG are reading this, and Fraud is illegal. I'm sorry, but I'm not about to lose twenty five dollars over something I did not do. Especially, when not only Lilliam Paez was extremely rude in the emails I sent her. To quote to example, (When I was asking what was going on with the charge) "THIS INQUIRY IS CLOSED", when anyone would know, given the context of the email, I would clearly respond back, as I had more to say to this and "two requests for reservations under your name came in to our system; both had to be submitted in order for them to be received into our system. You can clearly see that two reservations were received by us." in the second email in response to my own, in which I made very clear that I only submitted one request (These quotes, by the way, are directly copied and pasted from our exchange) . I tried calling the company in hopes of better results, during which the woman who answered me would let me say a few words at a time before SCREAMING over me while I was talking. It got to the point where I had to literally ask her to stop talking and to listen to what I was saying because she was jumping to random conclusions out of context in the conversation I was attempting to have with her, and that unless she would actually listen to my problem, she was never going to help me. When she finally let me talk, and she studly suggested I let the TWENTY FIVE DOLLARS go, and give up on pursing the matter. Which was, of course, not fine by me, and I told her quite clearly that you cannot charge someone for something they did not do, that was Fraud, and I fully intend to pursue the matter, she merely responded with " You do what you feel like you have to do, but we have the records of what happened." and then she promptly HUNG UP ON ME. Further attempts by my parents to work with the company have failed as well. This company does not care about its costumers and clearly, about doing their job not only effectively, but legally as well. I will never suggest for anyone to use this company again, and I highly doubt I ever will either. They need to get put out of business. Oh, and Brigette S.? I'm pretty sure opening someone's packages are illegal, and I would talk to someone with experience in law. The only thing good I can say for that company, is that the first bus driver I had (I don't know his name.) seemed to try his very best to be polite enough to make up for the fact I had to bake in the sun for an hour before getting on the bus, because they (the company) messed up the schedules. Very unprofessional overall though. I'm surprised they managed to survive this long. Due yourself a huge favor and book so other bus. I would gladly have paid for another bus ticket on a much more expensive bus, if it meant I didn't ever have to deal with as terrible of an experience as this. Please, don't ever, ever riding on this bus service, and stop your friends from riding on it too. It just isn't worth it, no matter what the difference in prices. You'll only end up worse off then you started.

1
★☆☆☆☆

I am a student at UF who used the gmg bus service about two weeks ago.Absolutely terrible bus service. I would never, ever recommend this company to anyone. EVER. Honestly, the first sign of something being off, that I should have noticed is when I tried to load the bus, and my name wasn't even on the list. They weren't even going to the city I paid a ticket fare for. I got there fifteen minutes early. I was able to get on the bus about an hour later. The buses, by the way, are absolutely terrible. They smelled very, very strongly of cat pee. The door to one of the buses ( I rode one bus down and a different bus up to Gainesville) does not close properly and can be heard rattling loudly in its frame. Some of the seats had literal chucks missing from the seats. The seat I was in on the way back had a chunk missing from the middle, and had a piece of metal poking through it. There is absolutely no wifi on either bus, so don't expect that either. No AC as well for my trips, and since it was raining lightly on my way down (no rain on the way up), it got humid very quickly. Apparently the bathroom was out of service on the bus (I didn't need it, but people around me did). We arrived at my bus stops, which was, by the way, one of the first few stops they made. We arrived about a hour and a half late to my stop. On the way back, the bus was late by about an hour. I attempted to call the company multiple times during this wait and had gotten no answer. At all. I called ALOT of times. We were of course, late when we arrived in Gainesville; and of course, the drama does not stop there. I was charged a 25 dollar card decline fee, on Thursday of the NEXT WEEK. After I emailed them explaining that I had received my E-ticket and had not submitted a request for two tickets, and so forth, they refuse to refund me the money that they took out of my account. Which is Fraud, by the way, just in case any of the people at the GMG are reading this, and Fraud is illegal. I'm sorry, but I'm not about to lose twenty five dollars over something I did not do. Especially, when not only Lilliam Paez was extremely rude in the emails I sent her. To quote to example, (When I was asking what was going on with the charge) "THIS INQUIRY IS CLOSED", when anyone would know, given the context of the email, I would clearly respond back, as I had more to say to this and "two requests for reservations under your name came in to our system; both had to be submitted in order for them to be received into our system. You can clearly see that two reservations were received by us." in the second email in response to my own, in which I made very clear that I only submitted one request (These quotes, by the way, are directly copied and pasted from our exchange) . I tried calling the company in hopes of better results, during which the woman who answered me would let me say a few words at a time before SCREAMING over me while I was talking. It got to the point where I had to literally ask her to stop talking and to listen to what I was saying because she was jumping to random conclusions out of context in the conversation I was attempting to have with her, and that unless she would actually listen to my problem, she was never going to help me. When she finally let me talk, and she studly suggested I let the TWENTY FIVE DOLLARS go, and give up on pursing the matter. Which was, of course, not fine by me, and I told her quite clearly that you cannot charge someone for something they did not do, that was Fraud, and I fully intend to pursue the matter, she merely responded with " You do what you feel like you have to do, but we have the records of what happened." and then she promptly HUNG UP ON ME. Further attempts by my parents to work with the company have failed as well. This company does not care about its costumers and clearly, about doing their job not only effectively, but legally as well. I will never suggest for anyone to use this company again, and I highly doubt I ever will either. They need to get put out of business. Oh, and Brigette S.? I'm pretty sure opening someone's packages are illegal, and I would talk to someone with experience in law. The only thing good I can say for that company, is that the first bus driver I had (I don't know his name.) seemed to try his very best to be polite enough to make up for the fact I had to bake in the sun for an hour before getting on the bus, because they (the company) messed up the schedules. Very unprofessional overall though. I'm surprised they managed to survive this long. Due yourself a huge favor and book so other bus. I would gladly have paid for another bus ticket on a much more expensive bus, if it meant I didn't ever have to deal with as terrible of an experience as this. Please, don't ever, ever riding on this bus service, and stop your friends from riding on it too. It just isn't worth it, no matter what the difference in prices. You'll only end up worse off then you started.

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My daughter had a ticket with this company to come home for a party for my nephews return from military service in Afghanistan. My nephews departure was delayed so the party was rescheduled. The woman who owns this company refused to allow my daughter to reschedule her trip because of "her rules." They no longer have my business.

1
★☆☆☆☆

My daughter had a ticket with this company to come home for a party for my nephews return from military service in Afghanistan. My nephews departure was delayed so the party was rescheduled. The woman who owns this company refused to allow my daughter to reschedule her trip because of "her rules." They no longer have my business.

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After reading some other posts I guess my daughter is lucky to have never ridden this bus. I purchased a roundtrip ticket literally at 2:06pm. At 2:08pm my daughter sends me a text advising she cannot make it back home on the dates we previously selected. At 2:09pm, 3 minutes later, I sent an email explaining our situation and requesting a refund or a credit for another date (which could not be 60 days out). No on both accounts. They site their 'rules', which appear to be written in stone with no regard for any individual circumstances. If you wish to book with this company just be aware that they are not flexible and if you have any reason to request a change, they will not work with you. From my limited interaction with this company I believe most of these posts are accurate. Buyer beware! It simply choose another bus service.

1
★☆☆☆☆

After reading some other posts I guess my daughter is lucky to have never ridden this bus. I purchased a roundtrip ticket literally at 2:06pm. At 2:08pm my daughter sends me a text advising she cannot make it back home on the dates we previously selected. At 2:09pm, 3 minutes later, I sent an email explaining our situation and requesting a refund or a credit for another date (which could not be 60 days out). No on both accounts. They site their 'rules', which appear to be written in stone with no regard for any individual circumstances. If you wish to book with this company just be aware that they are not flexible and if you have any reason to request a change, they will not work with you. From my limited interaction with this company I believe most of these posts are accurate. Buyer beware! It simply choose another bus service.

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Zero stars! Please do not make the same mistake as we did -- read all previous reviews and BBB complaints against this company before you buy! GMG Transports left my daughter and 10 other students stranded at a turnpike rest stop. These students had all purchased tickets to Gainesville or Tallahassee and were heading back to school. The bus drove past them and got back on the turnpike before any of them could stop the driver. When they contacted GMG for a refund, they were denied a refund because of their "no refund" policy. Apparently they do not have a policy against their driver not picking up passengers who were waiting at the designated area at the specified time and leaving their passengers stranded. There are other bus companies that serve this area -- choose them!

1
★☆☆☆☆

Zero stars! Please do not make the same mistake as we did -- read all previous reviews and BBB complaints against this company before you buy! GMG Transports left my daughter and 10 other students stranded at a turnpike rest stop. These students had all purchased tickets to Gainesville or Tallahassee and were heading back to school. The bus drove past them and got back on the turnpike before any of them could stop the driver. When they contacted GMG for a refund, they were denied a refund because of their "no refund" policy. Apparently they do not have a policy against their driver not picking up passengers who were waiting at the designated area at the specified time and leaving their passengers stranded. There are other bus companies that serve this area -- choose them!

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I am beyond pissed off with this bus company.! I bought a round trip ticket from Tallahassee to fort pierce. It took me there but when it was time for the bus to get me it never showed. i thought ok maybe i missed it even though i was on time, so i purchased a one way ticket and AGAIN the bus didnt show up.! i emailed them and called and they were rude and of no damn help.! right now i am working with the bank to get back ALL the money i invested with them and also i am going to BBB with this issue. they honestly need to be out of business no joke.! by the way my rating for them is negative 5.!

1
★☆☆☆☆

I am beyond pissed off with this bus company.! I bought a round trip ticket from Tallahassee to fort pierce. It took me there but when it was time for the bus to get me it never showed. i thought ok maybe i missed it even though i was on time, so i purchased a one way ticket and AGAIN the bus didnt show up.! i emailed them and called and they were rude and of no damn help.! right now i am working with the bank to get back ALL the money i invested with them and also i am going to BBB with this issue. they honestly need to be out of business no joke.! by the way my rating for them is negative 5.!

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I've submitted a BBB complaint and my bank is working on a dispute case with this company. Do not use this bus service. They refuse to give a refund and actually asked for a $5.00 fee for cancelling. I wish I had read all of these before booking the trip. Now I'm stuck in a dispute battle for $65.00.

1
★☆☆☆☆

I've submitted a BBB complaint and my bank is working on a dispute case with this company. Do not use this bus service. They refuse to give a refund and actually asked for a $5.00 fee for cancelling. I wish I had read all of these before booking the trip. Now I'm stuck in a dispute battle for $65.00.

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DO NOT USE THIS BUS SERVICE. You will wait for an hour or two for a bus which will may not arrive. You will not find any contact telephone number. The one emergency number listed on the website is never answered.
Our family and 4 others were stranded and we had been waiting for hours only to be told by email the bus had left because no one was a the bus pickup location. This is totally false. The bus never came.

1
★☆☆☆☆

DO NOT USE THIS BUS SERVICE. You will wait for an hour or two for a bus which will may not arrive. You will not find any contact telephone number. The one emergency number listed on the website is never answered.
Our family and 4 others were stranded and we had been waiting for hours only to be told by email the bus had left because no one was a the bus pickup location. This is totally false. The bus never came.

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I gave this service one star because zero stars in not an option. Too bad I didn't find these reviews BEFORE I booked and traveled with the company; they pretty much sum up my feelings.

I took the service from UF to what I though was going to be the UCF campus since that's what it says online. Turns out the UCF campus stop is really the Turkey Lake rest stop. The driver dropped me off on the side of the rest stop with my bags half an hour away from where I needed to go. I was shocked and alarmed to find out where the stop was and the driver was rude and didn't even try to make sure that someone could come get me. They just left a female student alone at a rest stop. Thank god I had someone to come get me or I could have been in a horrible situation. My family members had to come meet me there and take me to the airport and I missed my flight.

I called on the way back to find out where I was supposed to meet the bus - surprise! Turkey Lake! - and later realized that they had put a different time on my ticket than was listed online. When I called back no one answered and when I finally got an answer the woman was sarcastic and rude and hung up on me. The bus was late and cramped and my ride waited for an extra half an hour.

The company does not want to issue any form of compensation so I'm going to the BBB. Ridiculous.

1
★☆☆☆☆

I gave this service one star because zero stars in not an option. Too bad I didn't find these reviews BEFORE I booked and traveled with the company; they pretty much sum up my feelings.

I took the service from UF to what I though was going to be the UCF campus since that's what it says online. Turns out the UCF campus stop is really the Turkey Lake rest stop. The driver dropped me off on the side of the rest stop with my bags half an hour away from where I needed to go. I was shocked and alarmed to find out where the stop was and the driver was rude and didn't even try to make sure that someone could come get me. They just left a female student alone at a rest stop. Thank god I had someone to come get me or I could have been in a horrible situation. My family members had to come meet me there and take me to the airport and I missed my flight.

I called on the way back to find out where I was supposed to meet the bus - surprise! Turkey Lake! - and later realized that they had put a different time on my ticket than was listed online. When I called back no one answered and when I finally got an answer the woman was sarcastic and rude and hung up on me. The bus was late and cramped and my ride waited for an extra half an hour.

The company does not want to issue any form of compensation so I'm going to the BBB. Ridiculous.

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Horrible. They are rude and are quick in changing their story. You never know how much you are getting charged until you receive the bill from the credit card company. The e-ticket does not tell you the amount they charge. The website is deceptive and if you don't know what the abbreviations are, you are in for a surprise. The service is horrible and are never on time. I will never use them again.

1
★☆☆☆☆

Horrible. They are rude and are quick in changing their story. You never know how much you are getting charged until you receive the bill from the credit card company. The e-ticket does not tell you the amount they charge. The website is deceptive and if you don't know what the abbreviations are, you are in for a surprise. The service is horrible and are never on time. I will never use them again.

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The owner Lillian is the rudest, most unprofessional owner/manager that I have ever seen.

She is power hungry and money hungry. She WILL NOT return your money back under any circumstance until you threaten to either sue or involve the BBB.

I called once to ASK about the difference in prices between Tallahassee and Tampa and was treated like an idiot. I asked why its so much more, and she stays quiet, and when I ask if she is still on the line, she screams "what do you want to know?"

She will not greet you, she will not have a nice tone, and she will most definitely not make your ride a better experience.

You know she is a greedy nasty woman when the bus driver admits that the bus keeps breaking down because she goes above and beyond to find the cheapest mechanic to service their bus. Not only that, but when you actually SEE the bus for the first time you will wonder how that thing is not in a museum.

Like other reviews here stated, their system is so disorganized, that they will overbook a bus and make you sit ON THE FLOOR!

Some one please put this women out of business.
Either she is forgetting any thing she ever learned about business, or she never learned. Because in HER business, she comes first.

1
★☆☆☆☆

The owner Lillian is the rudest, most unprofessional owner/manager that I have ever seen.

She is power hungry and money hungry. She WILL NOT return your money back under any circumstance until you threaten to either sue or involve the BBB.

I called once to ASK about the difference in prices between Tallahassee and Tampa and was treated like an idiot. I asked why its so much more, and she stays quiet, and when I ask if she is still on the line, she screams "what do you want to know?"

She will not greet you, she will not have a nice tone, and she will most definitely not make your ride a better experience.

You know she is a greedy nasty woman when the bus driver admits that the bus keeps breaking down because she goes above and beyond to find the cheapest mechanic to service their bus. Not only that, but when you actually SEE the bus for the first time you will wonder how that thing is not in a museum.

Like other reviews here stated, their system is so disorganized, that they will overbook a bus and make you sit ON THE FLOOR!

Some one please put this women out of business.
Either she is forgetting any thing she ever learned about business, or she never learned. Because in HER business, she comes first.

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.

I have used GMG since around '06 and out of nearly 8 trips with the service I would say only 2 were positive experiences. The past three trips with GMG - this one included, which is actually in progress as I type this! - have been exercises in pure frustration. You name it, I've been there:

- Ticket paid for but not received within time frame as promised? Check!

- Return trip overbooked and passengers had to stand/sit in ailse? Check!

- Bus broke down? Check!

- No A/C on bus? Check! (Which is actually TODAY'S GMG "surprise")

- No TV/DVD on bus as promised? Check!

And of course there is that tailor-made for complaints to the Better Business Bureau stellar GMG customer service! *rolling eyes*

Even when you purchase your ticket (WEEKS) in advance or follow their instructions to the "t" when addressing inquiries, etc. you really are operating on a wing and a prayer when you use this service.

Speaking of BBB, any of you (still) experiencing issues re: receiving reimbursement, credit, etc.? Try throwing THOSE three letters in the mix next time you send an e-mail...and prepare to be amazed at how quickly they respond to you then!

That is exactly wat I had to do to receive a refund after I mailed in my payment by money order - at that time you could only get tickets in person at the Reitz Union or by mail - nearly two weeks BEFORE before my trip. On the DAY OF my departure I STILL had to pay because my payment hadn't been received...yet when I called 24 hours later upon my arrival to So. FL I was informed the payment "somehoe" came in the same day I left. Yeah. Right. How "convenient." What followed next was a 2 week exercise in back and forth phone calls and e-mails with no professionalism of any sort exhibited on the part of the owner, Lilian Lapez, who went so far as to tell me I would get my money when she could "get around to it." Tired of "playing nice" and just a blink away from getting ethnic with her over the phone I hung up. Once I calmed down I promptly fired off an e-mail on which I politely asked if she could verify the information I had re: the company address...as I wanted to make sure it was correct when I contacted the BBB. Give you three guesses as to what her NEXT e-mail told me I could come and pick up the next day!

The only thing this company HAD going for it (and the reason I continued to use the service) was offering the earliest THURS. departure time (1:00) and a MON. return date (and sometimes Tues. if the holiday fell on a Mon.). But now even that isn't enough to keep me as a customer. Especially since neither my departure nor return time for this trip occured as was advertised.

I'll just take my business and $$$ to Miami Bus Service or Amercan Etours. It's worth leaving an hour or two later or returning a day early to receive COURTEOUS, ETHICAL, PROFESSIONAL customer service (things the staff @GMG knows absolutely NOTHING about) AND travel in relative comfort.

Simply put GMG is the crappiest transport service in Gainesville.

2
★★☆☆☆

I have used GMG since around '06 and out of nearly 8 trips with the service I would say only 2 were positive experiences. The past three trips with GMG - this one included, which is actually in progress as I type this! - have been exercises in pure frustration. You name it, I've been there:

- Ticket paid for but not received within time frame as promised? Check!

- Return trip overbooked and passengers had to stand/sit in ailse? Check!

- Bus broke down? Check!

- No A/C on bus? Check! (Which is actually TODAY'S GMG "surprise")

- No TV/DVD on bus as promised? Check!

And of course there is that tailor-made for complaints to the Better Business Bureau stellar GMG customer service! *rolling eyes*

Even when you purchase your ticket (WEEKS) in advance or follow their instructions to the "t" when addressing inquiries, etc. you really are operating on a wing and a prayer when you use this service.

Speaking of BBB, any of you (still) experiencing issues re: receiving reimbursement, credit, etc.? Try throwing THOSE three letters in the mix next time you send an e-mail...and prepare to be amazed at how quickly they respond to you then!

That is exactly wat I had to do to receive a refund after I mailed in my payment by money order - at that time you could only get tickets in person at the Reitz Union or by mail - nearly two weeks BEFORE before my trip. On the DAY OF my departure I STILL had to pay because my payment hadn't been received...yet when I called 24 hours later upon my arrival to So. FL I was informed the payment "somehoe" came in the same day I left. Yeah. Right. How "convenient." What followed next was a 2 week exercise in back and forth phone calls and e-mails with no professionalism of any sort exhibited on the part of the owner, Lilian Lapez, who went so far as to tell me I would get my money when she could "get around to it." Tired of "playing nice" and just a blink away from getting ethnic with her over the phone I hung up. Once I calmed down I promptly fired off an e-mail on which I politely asked if she could verify the information I had re: the company address...as I wanted to make sure it was correct when I contacted the BBB. Give you three guesses as to what her NEXT e-mail told me I could come and pick up the next day!

The only thing this company HAD going for it (and the reason I continued to use the service) was offering the earliest THURS. departure time (1:00) and a MON. return date (and sometimes Tues. if the holiday fell on a Mon.). But now even that isn't enough to keep me as a customer. Especially since neither my departure nor return time for this trip occured as was advertised.

I'll just take my business and $$$ to Miami Bus Service or Amercan Etours. It's worth leaving an hour or two later or returning a day early to receive COURTEOUS, ETHICAL, PROFESSIONAL customer service (things the staff @GMG knows absolutely NOTHING about) AND travel in relative comfort.

Simply put GMG is the crappiest transport service in Gainesville.

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A short and sweet statement about this company, They suck! Do no go with them. They don't answer the phone during "office hours". Their emergency phone number? What for? How do they know someone has an emergency if you don't answer! They're rude, unethical, and a total rip off! If you want to pretty much be stressed for hours and hours and days go with them. If you're a normal person and want to live happily ever after, pay attention to this review and do not waste your money on them. Go with Miami Bus Service or American eTours, but screw GMG!

1
★☆☆☆☆

A short and sweet statement about this company, They suck! Do no go with them. They don't answer the phone during "office hours". Their emergency phone number? What for? How do they know someone has an emergency if you don't answer! They're rude, unethical, and a total rip off! If you want to pretty much be stressed for hours and hours and days go with them. If you're a normal person and want to live happily ever after, pay attention to this review and do not waste your money on them. Go with Miami Bus Service or American eTours, but screw GMG!

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.

H O R R I B L E!!!!!!!

I was supposed to get the bus from USF (tampa) to South Florida at 4pm to leave at 4:30 pm... Guess what????? the bus never got there.. They didn't even bother to call us and tell us what was wrong. Several people had to call (including myself) to ask for information about our trip (which was already a difficult task since they never answer the phone )... They said the bus was broken and that they were fixing the battery or something (they weren't even sure about the whole explanation)... The "happy ending" was that after waiting for 2 or 3 hours, they called us back and said the trip was cancelled! they didn't offer us any solution at all; all they said is that they're going to give us our money back (which supposedly was the process going on while we were on the phone with GMG workers) and nothing yet. Hopefully we'll get our money back. But don't do as me and ignore all the comments in here... DO NOT RIDE WITH GMG TRANSPORTS!!

1
★☆☆☆☆

H O R R I B L E!!!!!!!

I was supposed to get the bus from USF (tampa) to South Florida at 4pm to leave at 4:30 pm... Guess what????? the bus never got there.. They didn't even bother to call us and tell us what was wrong. Several people had to call (including myself) to ask for information about our trip (which was already a difficult task since they never answer the phone <they might like the sound of it ringing too much to pick it up>)... They said the bus was broken and that they were fixing the battery or something (they weren't even sure about the whole explanation)... The "happy ending" was that after waiting for 2 or 3 hours, they called us back and said the trip was cancelled! they didn't offer us any solution at all; all they said is that they're going to give us our money back (which supposedly was the process going on while we were on the phone with GMG workers) and nothing yet. Hopefully we'll get our money back. But don't do as me and ignore all the comments in here... DO NOT RIDE WITH GMG TRANSPORTS!!

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Terrible customer service, disorganized, disjointed. I never even got to take the bus ride. Booked a round trip when I had a free weekend. Bus broke down the night before. Did not receive a refund, even though it was clearly beyond my control, and their fault. They gave me a credit which I could not use (expired). Customer service, when I tried to use my credit first chance I could, was abysmal - EXTREMELY rude. I'm out $50 for a service I never used.

1
★☆☆☆☆

Terrible customer service, disorganized, disjointed. I never even got to take the bus ride. Booked a round trip when I had a free weekend. Bus broke down the night before. Did not receive a refund, even though it was clearly beyond my control, and their fault. They gave me a credit which I could not use (expired). Customer service, when I tried to use my credit first chance I could, was abysmal - EXTREMELY rude. I'm out $50 for a service I never used.

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This is one of the worst companies I have ever seen. There is no organization, no customer service. You need to come to see the lack of organization on at Mall of the Americas, when they need to travel back to their destination, you need to see and hear the company owner Lilian Paez, how she speaks to the students and the parents. She's rude, impolite, and money hungry. This is an awful company, the service is horrible,honesty doesn't exist with her. Never mind trying to contact them at regular hours, or any other time.Can't understand how she's been in business this long. Perhaps she should let someone else run her company. I'm sure she must have made enough money in order to step down. Even the drivers feel the same, and understand when any one of the customers complain. Get Down from the buses, it will be better without you. People are paying for a service. Try this company it's great www.redcoachusa.com

1
★☆☆☆☆

This is one of the worst companies I have ever seen. There is no organization, no customer service. You need to come to see the lack of organization on at Mall of the Americas, when they need to travel back to their destination, you need to see and hear the company owner Lilian Paez, how she speaks to the students and the parents. She's rude, impolite, and money hungry. This is an awful company, the service is horrible,honesty doesn't exist with her. Never mind trying to contact them at regular hours, or any other time.Can't understand how she's been in business this long. Perhaps she should let someone else run her company. I'm sure she must have made enough money in order to step down. Even the drivers feel the same, and understand when any one of the customers complain. Get Down from the buses, it will be better without you. People are paying for a service. Try this company it's great www.redcoachusa.com

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1 out of 1 people found this review helpful.

.

Everything wrong with GMG:

- They never answer their phones, not even during regular hours. They don't even answer their EMERGENCY phone line. They never respond to emails.

- I booked a trip on a random date in the middle of the semester and was overcharged with the excuse that it was a "premium week" despite that it was NOT a holiday trip and was NOT at the beginning/end of the semester. I wrote for months to correct the charge and only got the runaround.

- I once was told on a Sunday THAT THEY DID NOT HAVE ENOUGH SEATS FOR ME TO MAKE THE RETURN TRIP. Yeah. A trip I BOOKED IN ADVANCE had oversold and I could not ride back up. They told me this THE DAY OF. Luckily, the rude and completely idiotic owner Lilliam told me I could ride "just that one time" and the bus was EMPTY.

- The bus once broke down on the highway and it took TWO HOURS to repair it, despite the fact that they said it would only be 45 minutes tops.

- Back before I learned of other buses, I took GMG all the time, especially because they had a "buy 4, get a 5th ticket free" offer. I bought four and politely requested the fifth free and they NEVER WROTE BACK. THEY PURPOSELY IGNORED ME UNTIL AFTER MY FIFTH TRIP DATE HAD PASSED, so of course I was FORCED to pay for it.

What I mean to say is that GMG has the WORST business practices I have ever experienced and would NEVER recommend them to anybody. AVOID GMG LIKE THE PLAGUE!!!

1
★☆☆☆☆

Everything wrong with GMG:

- They never answer their phones, not even during regular hours. They don't even answer their EMERGENCY phone line. They never respond to emails.

- I booked a trip on a random date in the middle of the semester and was overcharged with the excuse that it was a "premium week" despite that it was NOT a holiday trip and was NOT at the beginning/end of the semester. I wrote for months to correct the charge and only got the runaround.

- I once was told on a Sunday THAT THEY DID NOT HAVE ENOUGH SEATS FOR ME TO MAKE THE RETURN TRIP. Yeah. A trip I BOOKED IN ADVANCE had oversold and I could not ride back up. They told me this THE DAY OF. Luckily, the rude and completely idiotic owner Lilliam told me I could ride "just that one time" and the bus was EMPTY.

- The bus once broke down on the highway and it took TWO HOURS to repair it, despite the fact that they said it would only be 45 minutes tops.

- Back before I learned of other buses, I took GMG all the time, especially because they had a "buy 4, get a 5th ticket free" offer. I bought four and politely requested the fifth free and they NEVER WROTE BACK. THEY PURPOSELY IGNORED ME UNTIL AFTER MY FIFTH TRIP DATE HAD PASSED, so of course I was FORCED to pay for it.

What I mean to say is that GMG has the WORST business practices I have ever experienced and would NEVER recommend them to anybody. AVOID GMG LIKE THE PLAGUE!!!

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3 out of 3 people found this review helpful.

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This is the WORST company u can use! The administration people is nasty. They don't know nothing about costumer service, The only thing they want is your money, if you have any problem they don't help. USE ANOTHER RIDE DON'T LOOSE YOUR MONEY, THIS PEOPLE IS dishonest

1
★☆☆☆☆

This is the WORST company u can use! The administration people is nasty. They don't know nothing about costumer service, The only thing they want is your money, if you have any problem they don't help. USE ANOTHER RIDE DON'T LOOSE YOUR MONEY, THIS PEOPLE IS dishonest

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4 out of 4 people found this review helpful.

.

THIS IS BY FAR THE WORST BUS SERVICE E-V-E-R!!! When I tell you they suxx, that is putting it mildly. I bought a round trip ticket from Tally to Ft. Pierce. The ride down was fine....GOING BACK!!! That was whole other "kettle of fish" all together. These morons over booked the bus, sold more tickets than they had seat available and then had the audacity to want me to sit ON THE DAMN NASTY FLOOR from Ft. Pierce to Tally. After my folks carryed on and acted the pure dee fool, the sloppy-A driver went on the bus and ask someone else to give up their seat so I can sit down....there were people standing in the aisle and even one guys was sitting in the BATHROOM, the whole ride up. Save yourself the money and aggravation.....GO RED COACH!!!! www.redcoachusa.com......GMG NEEDS TO BE OUT OF BUSINESS!!!!......HEY ARE HORRIBLE!!!!!

1
★☆☆☆☆

THIS IS BY FAR THE WORST BUS SERVICE E-V-E-R!!! When I tell you they suxx, that is putting it mildly. I bought a round trip ticket from Tally to Ft. Pierce. The ride down was fine....GOING BACK!!! That was whole other "kettle of fish" all together. These morons over booked the bus, sold more tickets than they had seat available and then had the audacity to want me to sit ON THE DAMN NASTY FLOOR from Ft. Pierce to Tally. After my folks carryed on and acted the pure dee fool, the sloppy-A driver went on the bus and ask someone else to give up their seat so I can sit down....there were people standing in the aisle and even one guys was sitting in the BATHROOM, the whole ride up. Save yourself the money and aggravation.....GO RED COACH!!!! www.redcoachusa.com......GMG NEEDS TO BE OUT OF BUSINESS!!!!......HEY ARE HORRIBLE!!!!!

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4 out of 4 people found this review helpful.

.

The worst of customer services, dishonest. I purchased a R/T to Tally for $85.00 dollars,2 weeks prior to my travel date, when the E-Ticket was received I had made a mistake on the return date, (9/9/10 instead of 8/22/10) immediately I contacted the company, to correct the mistake, for 2 weeks I kept in touch, and the conclusion from the co-OP/Owner was to purchase a OW for $65.00 and no credit, was given. Everyone on that bus had a valid complain, about the buses and the main thing the customer service. How she continues to be in business you need to wonder. BE MORE HONEST- Listen to this on my way up they left a passenger at the food court, on the way back the bus driver stop in the middle of the turnpike mile maker 136 to drop of a girl. The buses are so old they smell, no comfort, and never mind about a set schedule. Never will I use this, look @ this for service, http//redcoachusa.com

1
★☆☆☆☆

The worst of customer services, dishonest. I purchased a R/T to Tally for $85.00 dollars,2 weeks prior to my travel date, when the E-Ticket was received I had made a mistake on the return date, (9/9/10 instead of 8/22/10) immediately I contacted the company, to correct the mistake, for 2 weeks I kept in touch, and the conclusion from the co-OP/Owner was to purchase a OW for $65.00 and no credit, was given. Everyone on that bus had a valid complain, about the buses and the main thing the customer service. How she continues to be in business you need to wonder. BE MORE HONEST- Listen to this on my way up they left a passenger at the food court, on the way back the bus driver stop in the middle of the turnpike mile maker 136 to drop of a girl. The buses are so old they smell, no comfort, and never mind about a set schedule. Never will I use this, look @ this for service, http//redcoachusa.com

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4 out of 4 people found this review helpful.

.

My experience with GMG transportation has been the worst yet. I bought a $35 ticket for a one way trip and when I checked my bank statement an additional $10 were charge to my account. As a student, every penny counts and today is the day that I have not received my money back. The owner of the company is a mean, rude lady. She is not professional, not reliable, disorganized, and offers very poor customer service. And let's not even talk about the buses they are old, slow, smelly, and uncomfortable. Most of the people I know that have used this service always have some kind of complain afterward. If you need a reliable transportation service I would suggest you to use Miami Bus Service, or GatorBus. These two company's are great, never had a complain with them.... They deserve a gold medal compared to this GMG transportation company. I hope my experience serves of some help to you out there making a decision.

1
★☆☆☆☆

My experience with GMG transportation has been the worst yet. I bought a $35 ticket for a one way trip and when I checked my bank statement an additional $10 were charge to my account. As a student, every penny counts and today is the day that I have not received my money back. The owner of the company is a mean, rude lady. She is not professional, not reliable, disorganized, and offers very poor customer service. And let's not even talk about the buses they are old, slow, smelly, and uncomfortable. Most of the people I know that have used this service always have some kind of complain afterward. If you need a reliable transportation service I would suggest you to use Miami Bus Service, or GatorBus. These two company's are great, never had a complain with them.... They deserve a gold medal compared to this GMG transportation company. I hope my experience serves of some help to you out there making a decision.

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3 out of 3 people found this review helpful.

.

There are at least two other companies who offer the same service that I have had better experience with AND were quite a bit cheaper.
Be SURE to check the cancellation policy before if you decide to take GMG. I, as well as a friend, had a problem with this after GMG canceled.
Some buses have free Wi-Fi, which is a nice feature yet I wouldn??t pay about $20 more for it, compared to ticket prices of other companies.
The actual bus ride was fine and very comparable to other companies.

Overall, if you need to get to South Florida, it is convenient yet I would DEFINETLY look into the rates and customer service/policy of other companies first.

2
★★☆☆☆

There are at least two other companies who offer the same service that I have had better experience with AND were quite a bit cheaper.
Be SURE to check the cancellation policy before if you decide to take GMG. I, as well as a friend, had a problem with this after GMG canceled.
Some buses have free Wi-Fi, which is a nice feature yet I wouldn??t pay about $20 more for it, compared to ticket prices of other companies.
The actual bus ride was fine and very comparable to other companies.

Overall, if you need to get to South Florida, it is convenient yet I would DEFINETLY look into the rates and customer service/policy of other companies first.

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1 out of 2 people found this review helpful.

.

Being a poor student without a car, I've made the trip Gainesville-Miami by Greyhound several times, and it's at least an adventure. It never takes less than 10 hours. This services, on the contrary, only takes 6 hours, with almost no stop. The people who travel are students, so you don't get weirdos sitting next to you. The buses are neat and clean, and the driver is very responsible. Great for weekend trips to South BEach!!!

4
★★★★☆

Being a poor student without a car, I've made the trip Gainesville-Miami by Greyhound several times, and it's at least an adventure. It never takes less than 10 hours. This services, on the contrary, only takes 6 hours, with almost no stop. The people who travel are students, so you don't get weirdos sitting next to you. The buses are neat and clean, and the driver is very responsible. Great for weekend trips to South BEach!!!

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1 out of 6 people found this review helpful.

 

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