Ako Interior Llc

★★☆☆☆

About Ako Interior Llc

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Home & Garden

Home & Garden
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124 N Brindlee Mountain Pkwy Arab, AL

1.8 5
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I don't usually write reviews but the experience with this business was so nerve-racking and downright disgusting that I wanted to warn others to stay away from Ako. They call themselves a business but the way they treat customers is worse than one would expect from DMV. I wish there was a lower rating than one star.

A few months ago we left a deposit with them on the items that they claimed were a special order from manufacturer. The items were delivered a week earlier than expected by the contract, *damaged*. There was obvious damage that even delivery man couldn't deny. They either didn't bother to check what they were delivering, or even more likely knew upfront and hoped that damage will not be noticed. We refused to accept the damaged items and assumed that since this was a special order they don't have a replacement. We called and expressed a desire to get our deposit back. Instead of getting an apology we were screamed at and threatened in return. As it turned out later they had another set of these items (undamaged) on the display at the store and we ended up picking them up personally. We got neither a discount, nor an apology. And, to add insult to injury, they insisted on us paying for the delivery that didn't take place!

Learn from our mistake - don't do any business with these charlatans.

1
★☆☆☆☆

I don't usually write reviews but the experience with this business was so nerve-racking and downright disgusting that I wanted to warn others to stay away from Ako. They call themselves a business but the way they treat customers is worse than one would expect from DMV. I wish there was a lower rating than one star.

A few months ago we left a deposit with them on the items that they claimed were a special order from manufacturer. The items were delivered a week earlier than expected by the contract, *damaged*. There was obvious damage that even delivery man couldn't deny. They either didn't bother to check what they were delivering, or even more likely knew upfront and hoped that damage will not be noticed. We refused to accept the damaged items and assumed that since this was a special order they don't have a replacement. We called and expressed a desire to get our deposit back. Instead of getting an apology we were screamed at and threatened in return. As it turned out later they had another set of these items (undamaged) on the display at the store and we ended up picking them up personally. We got neither a discount, nor an apology. And, to add insult to injury, they insisted on us paying for the delivery that didn't take place!

Learn from our mistake - don't do any business with these charlatans.

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Don't order anything from them as it took them 2 tries and 10 months to once again receive not what we order.

The "manager" ALEX MARMUT clearly does not know the product line and refuses to accept any responsibility for screwing up the orders. He makes no effort to resolve issues. He will simply blame the Italian manufacturer.

POOR Customer Service

Its too bad as I realy liked some of the furniture and probably would have spent 15-25K in furniture.

1
★☆☆☆☆

Don't order anything from them as it took them 2 tries and 10 months to once again receive not what we order.

The "manager" ALEX MARMUT clearly does not know the product line and refuses to accept any responsibility for screwing up the orders. He makes no effort to resolve issues. He will simply blame the Italian manufacturer.

POOR Customer Service

Its too bad as I realy liked some of the furniture and probably would have spent 15-25K in furniture.

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1 out of 1 people found this review helpful.

.

These people quoted me a good price on a couch, after I laid out the precise specs I wanted, so I made the loooong trip out to their showroom. Upon arrival, I was told "Sorry, I quoted you the wrong price, with that fabric it'll be a few hundred more." OK, annoying, but OK. Then, as we were ready to finalize the purchase, we were told, "Oh, sorry, must have misunderstood, the couch model you want is actually $6600," which was almost double their original quote.

The best part is, we asked this same guy for the same quote a few weeks earlier on the phone, and he told us it was $4800. This despite the fact that the couch is made by American Leather and has standard pricing--the real price should be $3599. They aren't even good liars.

I wouldn't trust these people to sell me a newspaper, never mind a couch.

1
★☆☆☆☆

These people quoted me a good price on a couch, after I laid out the precise specs I wanted, so I made the loooong trip out to their showroom. Upon arrival, I was told "Sorry, I quoted you the wrong price, with that fabric it'll be a few hundred more." OK, annoying, but OK. Then, as we were ready to finalize the purchase, we were told, "Oh, sorry, must have misunderstood, the couch model you want is actually $6600," which was almost double their original quote.

The best part is, we asked this same guy for the same quote a few weeks earlier on the phone, and he told us it was $4800. This despite the fact that the couch is made by American Leather and has standard pricing--the real price should be $3599. They aren't even good liars.

I wouldn't trust these people to sell me a newspaper, never mind a couch.

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1 out of 1 people found this review helpful.

.

When I first went to this store I like everything but when I saw the prices I narrowed it down to a few items. I got an awesome computer chair from them for 350 and its worth it. I didnt see this chair anywhere else because they carry very unique items. They have a decent variety of floor samples but if you dont see something not a problem they got a catalog that has much more than you can see in the store. Its a modern atmosphere and the people who work there have a nice sense of style and taste. I cant say that the quality of the furniture is that high but I guess your paying for the style.

4
★★★★☆

When I first went to this store I like everything but when I saw the prices I narrowed it down to a few items. I got an awesome computer chair from them for 350 and its worth it. I didnt see this chair anywhere else because they carry very unique items. They have a decent variety of floor samples but if you dont see something not a problem they got a catalog that has much more than you can see in the store. Its a modern atmosphere and the people who work there have a nice sense of style and taste. I cant say that the quality of the furniture is that high but I guess your paying for the style.

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.

The furniture at this store is very unique, however it is a bit on the pricier side. They have bedroom sets, living room sets, kitchens, dining room sets, and television stands. When I was there, however, I did not receive the best service. The saleslady was a bit reluctant to even come up to us, and once we asked for help, she was not very happy to be answering our questions.

2
★★☆☆☆

The furniture at this store is very unique, however it is a bit on the pricier side. They have bedroom sets, living room sets, kitchens, dining room sets, and television stands. When I was there, however, I did not receive the best service. The saleslady was a bit reluctant to even come up to us, and once we asked for help, she was not very happy to be answering our questions.

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