All About Children Pediatrics

WOW- that is not the experience we had. As a matter of fact he diagnosed our daughter with swine flu before any test verified....and she still got pneumonia. I really feel like his diagnosis made all of the difference in keeping the pneumonia down.

Posted 11/10/09 | Report Abuse

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We have been using Dr. Burton for the past 3 years and have been sooo pleased. Fortunately we've not had too many 'sick' visits, but when we do, they are prompt, spot on with diagnosis and make my daughter feel completely at ease!

Posted 06/26/09 | Report Abuse

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Last weekend my 18 month old daughter was refusing foods had fever of 103.2 and was generally listless. We called at 8.15am monday morning and got in that morning, saw a doctor and had a happy baby laughing and playing by that evening.

I have been coming here for 4 years and if you like quality care by people that love on your kids then this is the place for you. Dr. Burton always addresses my kids first before he talks to me. My girls love him for that and so do we.

Posted 11/21/08 | Report Abuse

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The doctors at AACP are great, I've never had a bad experience when any of my kids were seen (and I have 4). The office is clean and nice ... although I get tired of having televisions everywhere - they're even in the exam rooms. Can't we make it through a doctor's appointment without television?

I have two issues with AACP, and they are enough for me to switch care providers. First, they have too many patients. I know they have too many patients, because you can't reschedule a well-check appointment to another day within a month of the original date. This tells me they are so tight on their appointments that they don't have any slack built in. I called on a Monday to reschedule an appointment two weeks out (things happen and schedules change, it's not like I called the day before - I called as soon as I knew there was a change), and was told they would have to check with the doctor to see if we could squeeze my son in somewhere for his 9-month well-check. I was told the next available appointment wasn't open until 5 weeks after the original appointment. I never got a call back. I called back on the following Friday, 4 days later, and they still didn't know, and they were rude to me on the phone for having called again. If you can't fit a 10 minute well-check into the schedule, your schedule is too tight.

The second issue is the nurse ... she's just not a nice person. I'm sure she is well qualified for her job and very capable, but talking to her is like licking a cheese grater. Sure, it sounds like an interesting idea, but after the first try you just don't want to try it anymore. She is cold and impersonal and not a pleasant person to talk to.

I have already found another doctor that has time for my kids and has a great support staff of very friendly and capable personnel. I have a much better time following up on prescriptions and appointments, and they have the medical staff to handle schedule changes. Plus, they don't have televisions all over the offices. And we wonder why our kids can't focus ... video games, tv, Internet ... what do we expect when we teach them to be distracted everywhere they go? What happened to books and magazines in doctor and dentist offices?

Posted 10/24/08 | Report Abuse

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Some people really dont get it.

Every practice in the world charges you to make copies of your medcial records. I have 2 beautiful daughters and the continuity of care provided by DOCTORS and the timeliness of the appointments have saved my girls from suffering through some serious illnesses. I have been frustrated at what I perceived as over-reacting to a fever and vomiting as we were sent to the emergency room. While not life threatening, it could have escalated without quick recognition and immediate care.

I have never been to a pediatrician that is able to talk to my children and respect them like they do at AACP. They are not patients, my children are treated like family.

Posted 03/13/08 | Report Abuse

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We have been taking our children ages 2 and 4 to All About Children for about a year now. Our kids have been to the doctor about once every 4-6 weeks and we haven't been able to determine why. So far we have been attended only by PA's, no Physicians. When we asked to meet with Dr. Hooker they seemed irritated. We asked to transfer to our family physician. When we asked for our OWN child's medical records, they told us they couldn't release them. After enough requesting with the receptionist, she said she would have to charge us for the records and she couldn't even do that until we had a nurse review the records. There were no nurses available so we left without getting our full medical records of our child.
If you are seeking a personal touch, I would not recommend All About Children in McKinney, TX

Posted 01/24/08 | Report Abuse

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We chose AAC based on the recommendation of a friend. We also attended the open house to meet the staff, and we liked all of them. Overall, weve been very pleased with them. They offer same-day sick visits and have always seen us when necessary. Also, the after-hours nurse line is wonderful. The nurse on this line after hours is great, very helpful and very understanding. We have seen every doctor, PA, NP, etc., here, and we like everyone.

Posted 02/22/07 | Report Abuse

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I have always seen whichever provider (read Doctor) I wanted to see, on the same day of the request. The only times I have not is when my schedule does not fit their open time, then I can select the provider and the time that is right for me.

Wait times are long, but that is because they are the best in the city by far & spend so much time talking to me about my 2 yo daughter when I am back. They always see a patient. I will wait to be talked to by someone that cares. Also on their website they are opening up a new office right next door with twice the space. They must be doing something right with someone other than just me.

- Heidi L.

Posted 02/07/07 | Report Abuse

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I choose this doctor's office after many recommendations from friends and colleagues. My son has received excellent care by the compassionate staff with every visit. This office includes Dr. Burton & Dr. Hooker along with a nurse practioner, physicians assistant, & a lactation consultant/educator. What i really was impressed with was that there is a waiting room for sick children & one for well-child visits. The office is clean and extremely kid friendly.

PROS: Same day sick visits.
CONS: Always busy, but usually don't have to wait long.

Posted 11/28/05 | Report Abuse

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