Phelps County Bank Empl Stock

★★★★★

Finance

Finance
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I have been a customer at Phelps County Bank since 1999. I use the bank for everything including, personal use, business as well as investment. It is a great bank and the quality of the services provided is outstanding.

5
★★★★★

I have been a customer at Phelps County Bank since 1999. I use the bank for everything including, personal use, business as well as investment. It is a great bank and the quality of the services provided is outstanding.

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I really love the personal service and attention you get at Phelps County Bank. It is always hard these days as everything is heading towards a online way of living but that personal attention that you can still get here at Phelps makes it one of a kind.

5
★★★★★

I really love the personal service and attention you get at Phelps County Bank. It is always hard these days as everything is heading towards a online way of living but that personal attention that you can still get here at Phelps makes it one of a kind.

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I have a checking account and a home loan with Phelps County Bank. They are very good at what they do and are very efficient and knowledgeable in the banking matter. I trust them completely with my money.

5
★★★★★

I have a checking account and a home loan with Phelps County Bank. They are very good at what they do and are very efficient and knowledgeable in the banking matter. I trust them completely with my money.

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I have gone to Phelps County for a long time and I love the services they provide for me. I have no issues with them, it is a nice bank with nice staff.

5
★★★★★

I have gone to Phelps County for a long time and I love the services they provide for me. I have no issues with them, it is a nice bank with nice staff.

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Phelps County Bank should not change a thing. They are really good people.

5
★★★★★

Phelps County Bank should not change a thing. They are really good people.

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The staff here does a really great job. I am happy with the professionalism and helpfulness that each of their staff members portray.

5
★★★★★

The staff here does a really great job. I am happy with the professionalism and helpfulness that each of their staff members portray.

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I love that Phelps County Bank in St. James is employee owned. You really do get better service there than anywhere else and they do a lot of community work which I love!
-Lisa

5
★★★★★

I love that Phelps County Bank in St. James is employee owned. You really do get better service there than anywhere else and they do a lot of community work which I love!
-Lisa

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My husband and I have had checking accounts, HELOC accts and car loans with this bank. We have Never had any issues with this bank in terms of poor service, or difficulty getting in to see someone to discuss loan options. The staff is not only professional but very caring and I have recommended this bank to several people. I have gotten the feeling, each and every time I have gone there that the fact that it is employee owned makes all the difference. I have never had a huge, long line at the windows either inside or outside. Even if the lobby is not packed they have plenty of people manning the customer windows. The employee owned status of this bank makes each employee dedicated to service and invested in the experience of each of it's account holders.
We are active duty military people and believe me, we have had lots of experience with big banks, impersonal service and overcrowded lobbies in large cities all over the country. Phelps county bank is like a breath of fresh air in a world full of financial institutions with nothing to gain by caring, with nothing to lose by poor service. Thank you PCB.
SFC Robert and Judy T.

5
★★★★★

My husband and I have had checking accounts, HELOC accts and car loans with this bank. We have Never had any issues with this bank in terms of poor service, or difficulty getting in to see someone to discuss loan options. The staff is not only professional but very caring and I have recommended this bank to several people. I have gotten the feeling, each and every time I have gone there that the fact that it is employee owned makes all the difference. I have never had a huge, long line at the windows either inside or outside. Even if the lobby is not packed they have plenty of people manning the customer windows. The employee owned status of this bank makes each employee dedicated to service and invested in the experience of each of it's account holders.
We are active duty military people and believe me, we have had lots of experience with big banks, impersonal service and overcrowded lobbies in large cities all over the country. Phelps county bank is like a breath of fresh air in a world full of financial institutions with nothing to gain by caring, with nothing to lose by poor service. Thank you PCB.
SFC Robert and Judy T.

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The only good thing about Phelps County Bank is they give you a gift when you open an account. I have had an account with them for over 3 years. I had $24 in my account for quite a while, and logged in yesterday to see it all gone, and the balance was $0. I checked to see that I was charged a service fee of $5 every month. I mailed customer service about this. I got an email that they had replied, and I should log in to my account to check the message. But I was unable to log in. When I mailed them back from my email address, they told me that my online account was closed (closed after I asked them why my account balance was $0). I asked them about the service charges and they said since I haven't made any transactions in the last 18 months, they were charging this. That is rubbish according to me, and they refused to return me my money which I thought would be safe with them.

2
★★☆☆☆

The only good thing about Phelps County Bank is they give you a gift when you open an account. I have had an account with them for over 3 years. I had $24 in my account for quite a while, and logged in yesterday to see it all gone, and the balance was $0. I checked to see that I was charged a service fee of $5 every month. I mailed customer service about this. I got an email that they had replied, and I should log in to my account to check the message. But I was unable to log in. When I mailed them back from my email address, they told me that my online account was closed (closed after I asked them why my account balance was $0). I asked them about the service charges and they said since I haven't made any transactions in the last 18 months, they were charging this. That is rubbish according to me, and they refused to return me my money which I thought would be safe with them.

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I opened a new account here recently. The associate was very polite and was willing to answer all my questions. She was able to help find the best account for my needs. So far I have not had any problems with this bank after having the account for a month.

5
★★★★★

I opened a new account here recently. The associate was very polite and was willing to answer all my questions. She was able to help find the best account for my needs. So far I have not had any problems with this bank after having the account for a month.

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