Thompson Appliance Sales Parts

★★★☆☆
  • 2408 S Cooper St

    Arlington, TX 76015

    Map & Directions
  • 817-277-1131

3.1923 26
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We will never use them or buy anything from them again!\r
\r
We have used these folks for service and have made a number of purchases over the last twenty years. Up to now, we have been pleased overall across the board...that is until

3
★★★★★

We will never use them or buy anything from them again!\r
\r
We have used these folks for service and have made a number of purchases over the last twenty years. Up to now, we have been pleased overall across the board...that is until

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They have moved to 820 Station Drive, Suite 102, Arlington, TX 76015. See website for more information.

3
★★★★★

They have moved to 820 Station Drive, Suite 102, Arlington, TX 76015. See website for more information.

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"I have been doing business with Thompson's for over 20 years. They are my go-to spot for appliance parts. In this age of big box stores, dealing with a small business that really cares about their customers is a lovely change. I was surprised to read the negative reviews. My experience has been, if an issue develops, Thompsons does everything they can to make it right for the customer. Makes me wonder if the other reviewers are telling the whole story."

4
★★★★☆

"I have been doing business with Thompson's for over 20 years. They are my go-to spot for appliance parts. In this age of big box stores, dealing with a small business that really cares about their customers is a lovely change. I was surprised to read the negative reviews. My experience has been, if an issue develops, Thompsons does everything they can to make it right for the customer. Makes me wonder if the other reviewers are telling the whole story."

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DO NOT USE THOMPSON APPLIANCE. We called Thompson's out to repair our microwave went a sensor went out. A little over a month later, all three of the microwaves sensors went out, including the one they had just replaced. We were charged

3
★★★★★

DO NOT USE THOMPSON APPLIANCE. We called Thompson's out to repair our microwave went a sensor went out. A little over a month later, all three of the microwaves sensors went out, including the one they had just replaced. We were charged

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They have had my microwave -- large KitchenAid with rack, worth repairing -- almost a week, & haven't even had a chance to look at it or at least call me to say the techs can't get to it. Even called before going to see what wait was, dropped it off Friday & was promised a phone call (& repaired if just a fuse) on Monday; I had to call them Wed. afternoon, was told no one had the chance to do anything yet, but was promised a call back no later than noon Thursday. It's after noon now and still no call; on my way to pick it up and they told me by phone I could get a refund. Pleasant to deal with , but would not recommend since they can't honor commitments.

1
★☆☆☆☆

They have had my microwave -- large KitchenAid with rack, worth repairing -- almost a week, & haven't even had a chance to look at it or at least call me to say the techs can't get to it. Even called before going to see what wait was, dropped it off Friday & was promised a phone call (& repaired if just a fuse) on Monday; I had to call them Wed. afternoon, was told no one had the chance to do anything yet, but was promised a call back no later than noon Thursday. It's after noon now and still no call; on my way to pick it up and they told me by phone I could get a refund. Pleasant to deal with , but would not recommend since they can't honor commitments.

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My home warranty company called this company to make a repair on my front loader clothes dryer. The repairman came out, pulled the hose out from the wall, said that the vent was probably plugged and that we should have it cleaned and that should solve the problem. They did not want to order the electronic component that was malfunctioning because the home warranty company didn't reimburse them enough for the part for them to make much money. The technician wanted to try this first. After cleaning the vent and leaving the hose blowing into the room, the dryer was still malfunctioning. Called Thompson's to order the part. After giving me a hard time, they agreed to order the part. When it came in, the repairman came to the house, installed the part but left the hose blowing into the room. When asked to re-attach it, he ranted and raved that it would never work right because the vent was installed incorrectly. This home was built in the '80's and we have never had a problem before. Isn't it strange that all of a sudden, after 25 years, the vent is a problem!! Although the repair was made, the customer service was horrible. The customer is made to feel as though they've done something wrong--and the customer is paying to be made to feel that way. Won't recommend!!!!!!!!!!!

1
★☆☆☆☆

My home warranty company called this company to make a repair on my front loader clothes dryer. The repairman came out, pulled the hose out from the wall, said that the vent was probably plugged and that we should have it cleaned and that should solve the problem. They did not want to order the electronic component that was malfunctioning because the home warranty company didn't reimburse them enough for the part for them to make much money. The technician wanted to try this first. After cleaning the vent and leaving the hose blowing into the room, the dryer was still malfunctioning. Called Thompson's to order the part. After giving me a hard time, they agreed to order the part. When it came in, the repairman came to the house, installed the part but left the hose blowing into the room. When asked to re-attach it, he ranted and raved that it would never work right because the vent was installed incorrectly. This home was built in the '80's and we have never had a problem before. Isn't it strange that all of a sudden, after 25 years, the vent is a problem!! Although the repair was made, the customer service was horrible. The customer is made to feel as though they've done something wrong--and the customer is paying to be made to feel that way. Won't recommend!!!!!!!!!!!

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I had a technician come over to my house on 06/22/2010 and charge me $70 for a less than 5 minute diagnosis on my dishwasher. Then turned around to tell me I had no power without pulling the dishwasher out from underneath the cabinet. HOW CAN SOMEONE POSSIBLY DIAGNOSE A DISHWASHER WITHOUT PULLING IT OUT FROM UNDER THE CABINET? They wanted to charge another $80 to pull out the machine which I did myself in under 2 minutes. Don't get ripped off. I don't recommend this company to anyone because of their business practices.

1
★☆☆☆☆

I had a technician come over to my house on 06/22/2010 and charge me $70 for a less than 5 minute diagnosis on my dishwasher. Then turned around to tell me I had no power without pulling the dishwasher out from underneath the cabinet. HOW CAN SOMEONE POSSIBLY DIAGNOSE A DISHWASHER WITHOUT PULLING IT OUT FROM UNDER THE CABINET? They wanted to charge another $80 to pull out the machine which I did myself in under 2 minutes. Don't get ripped off. I don't recommend this company to anyone because of their business practices.

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I had a technician come over to my house on 06/22/2010 and charge me $70 for a less than 5 minute diagnosis on my dishwasher. Then turned around to tell me I had no power without pulling the dishwasher out from underneath the cabinet. HOW CAN SOMEONE POSSIBLY DIAGNOSE A DISHWASHER WITHOUT PULLING IT OUT FROM UNDER THE CABINET? They wanted to charge another $80 to pull out the machine which I did myself in under 2 minutes. Don't get ripped off. I don't recommend this company to anyone because of their business practices and HIDDEN FEES.

0
★☆☆☆☆

I had a technician come over to my house on 06/22/2010 and charge me $70 for a less than 5 minute diagnosis on my dishwasher. Then turned around to tell me I had no power without pulling the dishwasher out from underneath the cabinet. HOW CAN SOMEONE POSSIBLY DIAGNOSE A DISHWASHER WITHOUT PULLING IT OUT FROM UNDER THE CABINET? They wanted to charge another $80 to pull out the machine which I did myself in under 2 minutes. Don't get ripped off. I don't recommend this company to anyone because of their business practices and HIDDEN FEES.

Cons: Bad Business Practices

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When my fridge died 5 years ago, I bought one off their sales floor. ASAP delivery, and no fee. They reached my house even before I did. Compressor failed 2 months prior to end of extended warranty. Thompson's sent someone to pick up the dead fridge and gave me a loaner for a week. They do 0% financing just like the chains; some folks don't know this. You certainly won't get this type of customer service with chains.

5
★★★★★

When my fridge died 5 years ago, I bought one off their sales floor. ASAP delivery, and no fee. They reached my house even before I did. Compressor failed 2 months prior to end of extended warranty. Thompson's sent someone to pick up the dead fridge and gave me a loaner for a week. They do 0% financing just like the chains; some folks don't know this. You certainly won't get this type of customer service with chains.

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They were able to sell me a very nice upscale kitchen. I bought several items from them, because they also provide service to their customers unlike the other appliance chains around.

2
★★★★★

They were able to sell me a very nice upscale kitchen. I bought several items from them, because they also provide service to their customers unlike the other appliance chains around.

Pros: Sales and Service

Cons: none

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WENT IN TO BUY PART FOR DRYER,DID NOT HAVE ANY IDEAL WHAT PART I NEEDED. BUT THEY HELP ME FIGURE IT OUT.AND I GOT MY PART.FIXED MY DRYER AND DID NOT HAVE TO MAKE 2 TRIPS.GREAT PEOPLE.WHAT A NICE PLACE.

2
★★★★★

WENT IN TO BUY PART FOR DRYER,DID NOT HAVE ANY IDEAL WHAT PART I NEEDED. BUT THEY HELP ME FIGURE IT OUT.AND I GOT MY PART.FIXED MY DRYER AND DID NOT HAVE TO MAKE 2 TRIPS.GREAT PEOPLE.WHAT A NICE PLACE.

Pros: GREAT CUSTOMER SERVICE

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This place remodeled their parts department and it is so convenient now. I love the family facade that this business has. I have used them for years and will continue to do so.

5
★★★★★

This place remodeled their parts department and it is so convenient now. I love the family facade that this business has. I have used them for years and will continue to do so.

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Have done business with this company since 1997 and they have consistently delivered poor customer service over the years. No one ever knows what's going on and they don't bother to find out - all they say is they don't know. The last appliance I bought I made a choice not to buy from them again because they don't even give their own customers any better customer service - no priority on service, no benefit of the doubt, no real appreciation for having bought from them when you could have bought much cheaper at a big box. So this time we bought at Lowes. Unfortunately, our appliance needed a warranty repair, and who the the mfg send out? Thompson's. Again, through 3 weeks of repeated phone calls, they still don't have a clue. Then, after 3 weeks of rescheduled appointments that I waited patiently for, they called and told me they were refusing to handle my warranty service and they made a "mistake" and that the tech says it wasn't defective afterall after I finally voiced complaint that the process was taking too long and I called the mfg directly to complain. So what did they do? The told the mfg that I did not have a defective part "afterall" (the tech "made a mistake"), the mfg will only go by what they say, so I am screwed. The tech didn't even turn on the appliance. This was a deliberate, vindictive act to cover up their own stupidity. Never ever do business with this company. Twelve years later, they are still the same.

0
★☆☆☆☆

Have done business with this company since 1997 and they have consistently delivered poor customer service over the years. No one ever knows what's going on and they don't bother to find out - all they say is they don't know. The last appliance I bought I made a choice not to buy from them again because they don't even give their own customers any better customer service - no priority on service, no benefit of the doubt, no real appreciation for having bought from them when you could have bought much cheaper at a big box. So this time we bought at Lowes. Unfortunately, our appliance needed a warranty repair, and who the the mfg send out? Thompson's. Again, through 3 weeks of repeated phone calls, they still don't have a clue. Then, after 3 weeks of rescheduled appointments that I waited patiently for, they called and told me they were refusing to handle my warranty service and they made a "mistake" and that the tech says it wasn't defective afterall after I finally voiced complaint that the process was taking too long and I called the mfg directly to complain. So what did they do? The told the mfg that I did not have a defective part "afterall" (the tech "made a mistake"), the mfg will only go by what they say, so I am screwed. The tech didn't even turn on the appliance. This was a deliberate, vindictive act to cover up their own stupidity. Never ever do business with this company. Twelve years later, they are still the same.

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If your looking for good customer service you wont find it here, was told i was out of luck when i called to report a problem with my serivce call. I still have a broken unit and i spent 600.00 dollars with them on a repair, rediculous.

1
★☆☆☆☆

If your looking for good customer service you wont find it here, was told i was out of luck when i called to report a problem with my serivce call. I still have a broken unit and i spent 600.00 dollars with them on a repair, rediculous.

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0 out of 1 people found this review helpful.

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I called to have a repair done i was told they were scheduling for a week out, that was fine i could wait, then on my scheduled date they called and said they would have to reschedule i couldnt believe it! It took them three total trips to my house, 2 service call fee's, and my unit broke down again today, thats what i got for my 450.00. I called today to get them back out here and they said it was out of there warranty, and there would be another service call, i cant believe there still in buisnness. If your looking to get a repair done, dont waste your time call another company!

0
★☆☆☆☆

I called to have a repair done i was told they were scheduling for a week out, that was fine i could wait, then on my scheduled date they called and said they would have to reschedule i couldnt believe it! It took them three total trips to my house, 2 service call fee's, and my unit broke down again today, thats what i got for my 450.00. I called today to get them back out here and they said it was out of there warranty, and there would be another service call, i cant believe there still in buisnness. If your looking to get a repair done, dont waste your time call another company!

Pros: None

Cons: All facets of the company from customer service to management, to techs.

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Purchasing anything here is a roll of the dice, i have never in my life dealt with such poor store managment, they dont have a clue on running a buissness!

1
★☆☆☆☆

Purchasing anything here is a roll of the dice, i have never in my life dealt with such poor store managment, they dont have a clue on running a buissness!

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1 out of 2 people found this review helpful.

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The company sold me a refrigerator, and when it was delivered it had a non- functioning ice machine, when i called to report it, they had the audacity to tell me it could take months to get the part needed to fix it. When i requested a new unit, they told me i was out of luck, and basically deal with it. Horrible customer service, Eddie the head salesman, couldnt be more incompotent.

1
★☆☆☆☆

The company sold me a refrigerator, and when it was delivered it had a non- functioning ice machine, when i called to report it, they had the audacity to tell me it could take months to get the part needed to fix it. When i requested a new unit, they told me i was out of luck, and basically deal with it. Horrible customer service, Eddie the head salesman, couldnt be more incompotent.

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1 out of 2 people found this review helpful.

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I WENT TO THOMPSONS APPLIANCE TODAY.I WENT AFTER A PART FOR MY OVEN,DID NOT HAVE THE INFO.THAT I NEEDED.BUT BETWEEN 2 OR 3 OF THE PEOPLE THAT WORKED THERE.THEY WERE ABLE TO FIND THE PART I NEEDED.AND IT WAS THE CORRECT PART.I WOULD LIKE TO SAY THANKS TO THE PEOPLE THAT HELPED ME.

2
★★★★★

I WENT TO THOMPSONS APPLIANCE TODAY.I WENT AFTER A PART FOR MY OVEN,DID NOT HAVE THE INFO.THAT I NEEDED.BUT BETWEEN 2 OR 3 OF THE PEOPLE THAT WORKED THERE.THEY WERE ABLE TO FIND THE PART I NEEDED.AND IT WAS THE CORRECT PART.I WOULD LIKE TO SAY THANKS TO THE PEOPLE THAT HELPED ME.

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very uncooperative on coordinating services calls and their online scheduling only results in a phone call telling you to call them to schedule. Opted to go with another company - would not recommend this company

1
★☆☆☆☆

very uncooperative on coordinating services calls and their online scheduling only results in a phone call telling you to call them to schedule. Opted to go with another company - would not recommend this company

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1 out of 2 people found this review helpful.

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The parts department told me my part was in stock and when I drove there to pick it up it wasn't there. They promised that it would be delivered later the same day and again it wasn't there. The second day I again called and was told it wasn't there but when I complained about being misled for a second day, it was suddenly located but the staff became rude.
I was quoted a price of $17.50 plus tax but was charged an extra $5.50 for "shipping & handling" when I drove and picked it up from them!
I spoke with a manager but he couldn't have cared less.

1
★☆☆☆☆

The parts department told me my part was in stock and when I drove there to pick it up it wasn't there. They promised that it would be delivered later the same day and again it wasn't there. The second day I again called and was told it wasn't there but when I complained about being misled for a second day, it was suddenly located but the staff became rude.
I was quoted a price of $17.50 plus tax but was charged an extra $5.50 for "shipping & handling" when I drove and picked it up from them!
I spoke with a manager but he couldn't have cared less.

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1 out of 2 people found this review helpful.

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I live on the west side of Fort Worth . And Thompson's went the extra mile to come to my house. They have polite service guys. And I was only charged one service call to come to my house. My washer was leaking all over the floor and I spoke with someone to explain how I can turn my water off until a tech got to my house. I called the day of leaking and got a service guy out the next day. They called me the next morning properly and let me know a estimate of the repair and so I make arrange to fix my washer. I was back in business in no time. And I could wash my kids some clothes again . When I walked in there store the people in the front of the store were VERY polite. When they called me on the phone the ladies that I talked to explained everything to me. I was pleased with the way they explained everything. Thank you Thompson's apppliance for getting me back in business for my washer. I have told family and friends if they need good service please call Thompson's appliance in Arlington, Tx.. Thank you again Thompson with the POLITE service I got.

5
★★★★★

I live on the west side of Fort Worth . And Thompson's went the extra mile to come to my house. They have polite service guys. And I was only charged one service call to come to my house. My washer was leaking all over the floor and I spoke with someone to explain how I can turn my water off until a tech got to my house. I called the day of leaking and got a service guy out the next day. They called me the next morning properly and let me know a estimate of the repair and so I make arrange to fix my washer. I was back in business in no time. And I could wash my kids some clothes again . When I walked in there store the people in the front of the store were VERY polite. When they called me on the phone the ladies that I talked to explained everything to me. I was pleased with the way they explained everything. Thank you Thompson's apppliance for getting me back in business for my washer. I have told family and friends if they need good service please call Thompson's appliance in Arlington, Tx.. Thank you again Thompson with the POLITE service I got.

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I got hit with two service charges because they said that they weren't told which oven brand it was. So Not True! And then we had to wait and wait for them to come back out and I asked them to call me at work or on my cell for someone to be at our house. Did they do that? No, they left a message at our house and luckily someone was there so that they could finish their expensive job! I will never use them again. Run as fast as you can and keep your wallet closed!!

5
★★★★★

I got hit with two service charges because they said that they weren't told which oven brand it was. So Not True! And then we had to wait and wait for them to come back out and I asked them to call me at work or on my cell for someone to be at our house. Did they do that? No, they left a message at our house and luckily someone was there so that they could finish their expensive job! I will never use them again. Run as fast as you can and keep your wallet closed!!

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If your looking for a friendly,group of really nice people,go to or call Thompsons Appliance parts and Service.they know there business.Very helpful and did everything they could to help me take care of my appliance needs.

5
★★★★★

If your looking for a friendly,group of really nice people,go to or call Thompsons Appliance parts and Service.they know there business.Very helpful and did everything they could to help me take care of my appliance needs.

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Run, do not walk, away from their service. Totally imcompetent. Took 3 trys for a minor repair. Very poor customer service attitude. Go to the big box stores or another family owned business that actually takes pride in their service.

PROS: none
CONS: A service nightmare

1
★☆☆☆☆

Run, do not walk, away from their service. Totally imcompetent. Took 3 trys for a minor repair. Very poor customer service attitude. Go to the big box stores or another family owned business that actually takes pride in their service.

PROS: none
CONS: A service nightmare

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0 out of 1 people found this review helpful.

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This is a great place to find parts for do-it- yourselfers. They even have books you can purchase on your appliance. Our thirty year old dryer was still working when I replaced it.

PROS: great selection of parts
CONS: none

5
★★★★★

This is a great place to find parts for do-it- yourselfers. They even have books you can purchase on your appliance. Our thirty year old dryer was still working when I replaced it.

PROS: great selection of parts
CONS: none

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This is the place to go if you're looking for appliances for your dream kitchen! They have the latest in upscale refrigerators, stoves, ovens, etc - with the prices to match!

If you're a bargain shopper, you may find someting in the scratch and dent section; but it's not likely that it'll be a super steal, due to the high original prices.

Family owned and operated for years, it's an Arlington gem if you're looking for HGTV stuff!

PROS: upscale appliances
CONS: $$$

4
★★★★☆

This is the place to go if you're looking for appliances for your dream kitchen! They have the latest in upscale refrigerators, stoves, ovens, etc - with the prices to match!

If you're a bargain shopper, you may find someting in the scratch and dent section; but it's not likely that it'll be a super steal, due to the high original prices.

Family owned and operated for years, it's an Arlington gem if you're looking for HGTV stuff!

PROS: upscale appliances
CONS: $$$

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1 out of 1 people found this review helpful.

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