Sun Auto Svc

★★☆☆☆
  • 1055 W Craig Rd

    North Las Vegas, NV 89032

    Map & Directions
  • 702-897-7000

About Sun Auto Svc

Categories
  • Auto Parts & Accessories
  • Automotive Repair
  • Professional Services
  • Auto Body Paint & Repair
Details
  • Transmission Repair
  • Brake Repair

Automotive

Automotive
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2.0 4
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Brian P must've gone to the W. Washington location.. started off w/ respect for the condition and quality of the car. Was told she was in one of the better conditions they see old cars in. After I thanked them and informed I just bought the car <2 weeks ago, everything needed replacing (as if I was some kid who didn't know cars) including my new serpentine belts and shinney, great condition, control arms.

Further more, I had a flawless oil change from a Jiffy Lube earlier that morning with no problems found (other than wheel alignment), but Sun Auto quoted me a $480 labor job to replace a split oil pan gasket.. hasn't dropped an ounce of any fluids since I've had her either.

Finally, from the time I drove the car away from Sun Auto, it felt funny... sound was a bit off... now.. she won't idle past 200rpm.. either fuel system or timing is the likely suspect.. I'm suspecting sabotage, but if they thought I'd bring it back to them, they're smoking bigger rocks than I thought.

1
★☆☆☆☆

Brian P must've gone to the W. Washington location.. started off w/ respect for the condition and quality of the car. Was told she was in one of the better conditions they see old cars in. After I thanked them and informed I just bought the car <2 weeks ago, everything needed replacing (as if I was some kid who didn't know cars) including my new serpentine belts and shinney, great condition, control arms.

Further more, I had a flawless oil change from a Jiffy Lube earlier that morning with no problems found (other than wheel alignment), but Sun Auto quoted me a $480 labor job to replace a split oil pan gasket.. hasn't dropped an ounce of any fluids since I've had her either.

Finally, from the time I drove the car away from Sun Auto, it felt funny... sound was a bit off... now.. she won't idle past 200rpm.. either fuel system or timing is the likely suspect.. I'm suspecting sabotage, but if they thought I'd bring it back to them, they're smoking bigger rocks than I thought.

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Sun auto service helped us SO much!. I had just left the saturn dealer who had quoted us over $1466 for a new clutch and I decided to pull into Sun near our home and ask their opinion. They were friendly and hlped us right away. They agreed with the Saturn dealer that we needed a new clutch but also aid the saw damaged front axles on BOTH sides, satur had neglected to mention that. They evn walked me out to the car on the lift to show me the damage.
They quoted $796.89 for BOTH the clutch and axle replacement! WOW.
The bill was EXACTLY that amount when we picked it up the next afternoon and the car drives like new now!

5
★★★★★

Sun auto service helped us SO much!. I had just left the saturn dealer who had quoted us over $1466 for a new clutch and I decided to pull into Sun near our home and ask their opinion. They were friendly and hlped us right away. They agreed with the Saturn dealer that we needed a new clutch but also aid the saw damaged front axles on BOTH sides, satur had neglected to mention that. They evn walked me out to the car on the lift to show me the damage.
They quoted $796.89 for BOTH the clutch and axle replacement! WOW.
The bill was EXACTLY that amount when we picked it up the next afternoon and the car drives like new now!

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Quote for repair of the air conditioner in my 1992 Mercury, from Sun Auto Service, $1,535.00. Quote for the same repairs, including upgrade kit to accept new freon, from United Dodgeland $317.00. Saving $1,218.00 by going to United Dodgeland, priceless. Price for electric front window repair at Sun Auto Service $465.67. Price for tune-up, new spark plug wires, serpentine belt at Sun Auto Service $687.30. Knowing that I already had the first two services done at Sun Auto Services before giving United Dodgeland a chance to give a second opinion, heartbreaking.

1
★☆☆☆☆

Quote for repair of the air conditioner in my 1992 Mercury, from Sun Auto Service, $1,535.00. Quote for the same repairs, including upgrade kit to accept new freon, from United Dodgeland $317.00. Saving $1,218.00 by going to United Dodgeland, priceless. Price for electric front window repair at Sun Auto Service $465.67. Price for tune-up, new spark plug wires, serpentine belt at Sun Auto Service $687.30. Knowing that I already had the first two services done at Sun Auto Services before giving United Dodgeland a chance to give a second opinion, heartbreaking.

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Sun Auto Service charged me for a lube, oil, filter change on a 1997 BMW Z3, and did not actually do the work on the vehicle, according to a 2nd opinion I received from a mechanic in Salt Lake City, UT (I can give further information upon request). I have filed a dispute with the credit card company that I used to pay for this $18 service and fully expect for them to drop the charge.

Far worse then this (and the major reason I am getting the BBB involved), is the fraudulent selling practices of Sun Auto Service. A salesman there by the name of "Dan" invented false "needed" auto repairs including "3 out of 4 bad engine mounts" and a "bad UV joint". "Dan" quoted and was fully prepared to charge me over $700 for these needless repairs. A second opinion revealed that NO work was necessary at the time, and that I would need to obtain a computer readout from a mechanic who had access to BMW computer in order to determine what, if any, underlying transmission problems actually existed.

The second opinion also revealed that even had the proposed $700 of work been needlessly done to the car by Sun Auto Service, that the primary issues I am having with the car would not have been corrected.

It appears that Sun Auto Services method of operation is to charge for low-cost maintenance services without actually doing the work, hoping that this causes more costly breakdowns in the future, and hence forcing the customer to require more of their services in the future. That is a major concern of mine, as the average layperson could not determine whether or not the preventative maintenance work had actually been done to their vehicles.

PROS: to be fair, this did happen at the other las vegas branch
CONS: they lie to your face with a trusting smile

1
★☆☆☆☆

Sun Auto Service charged me for a lube, oil, filter change on a 1997 BMW Z3, and did not actually do the work on the vehicle, according to a 2nd opinion I received from a mechanic in Salt Lake City, UT (I can give further information upon request). I have filed a dispute with the credit card company that I used to pay for this $18 service and fully expect for them to drop the charge.

Far worse then this (and the major reason I am getting the BBB involved), is the fraudulent selling practices of Sun Auto Service. A salesman there by the name of "Dan" invented false "needed" auto repairs including "3 out of 4 bad engine mounts" and a "bad UV joint". "Dan" quoted and was fully prepared to charge me over $700 for these needless repairs. A second opinion revealed that NO work was necessary at the time, and that I would need to obtain a computer readout from a mechanic who had access to BMW computer in order to determine what, if any, underlying transmission problems actually existed.

The second opinion also revealed that even had the proposed $700 of work been needlessly done to the car by Sun Auto Service, that the primary issues I am having with the car would not have been corrected.

It appears that Sun Auto Services method of operation is to charge for low-cost maintenance services without actually doing the work, hoping that this causes more costly breakdowns in the future, and hence forcing the customer to require more of their services in the future. That is a major concern of mine, as the average layperson could not determine whether or not the preventative maintenance work had actually been done to their vehicles.

PROS: to be fair, this did happen at the other las vegas branch
CONS: they lie to your face with a trusting smile

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