Reid's Cleaners & Laundry

★★☆☆☆
  • 6600 S Mopac Expy # 2140

    Austin, TX 78749

    Map & Directions
  • 512-891-9262

About Reid's Cleaners & Laundry

Details

Personal Services

Personal Services
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I brought in a pair of suit pants and they returned then to me horribly torn. At first they tried to blame the tear on me. Then they refused to replace or refund them?they even refused to apologize?buyer beware!!!

0
★☆☆☆☆

I brought in a pair of suit pants and they returned then to me horribly torn. At first they tried to blame the tear on me. Then they refused to replace or refund them?they even refused to apologize?buyer beware!!!

Pros: ???

Cons: Poor service, frequently lost and ruined clothing & expensive

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I got my king size mattress pad cleaned. I was quoted 4 days. I returned 5 days later to find that it was "still drying". I never got a phone call and all of the workers just kept looking at each other not knowing what to do. 2 weeks after I turned it in it was ready but there was no ticket on my item. So after all that I got to pay $82 and never got an apology or an explanation to their lazy business practices.

1
★☆☆☆☆

I got my king size mattress pad cleaned. I was quoted 4 days. I returned 5 days later to find that it was "still drying". I never got a phone call and all of the workers just kept looking at each other not knowing what to do. 2 weeks after I turned it in it was ready but there was no ticket on my item. So after all that I got to pay $82 and never got an apology or an explanation to their lazy business practices.

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They do a great job. If something is wrong - they will fix it ASAP. If they made a mistake and it takes more than a few days they generally don't charge you. I've had a couple experiences like that and they came through in the end.

If get the before 11am and you need your things back by 2pm they can do it. They've never let me down.

They have a great manager there who works hard to make sure every customer is taken care of.

2
★★★★★

They do a great job. If something is wrong - they will fix it ASAP. If they made a mistake and it takes more than a few days they generally don't charge you. I've had a couple experiences like that and they came through in the end.

If get the before 11am and you need your things back by 2pm they can do it. They've never let me down.

They have a great manager there who works hard to make sure every customer is taken care of.

Pros: Prompt, Courteous, Fast

Cons: None, None, None

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I went there only one time and I had no idea what I was getting myself into. All I had were two shirts and it took them 4 days to clean them. Then when I went to pick them up, they charged me $12!!! I should have known, there were no price listings anywhere. What a rip off, I will never go there again. I know someone who only gets charged $50 for 12 dress shirts and 6 pairs of pants.

0
★☆☆☆☆

I went there only one time and I had no idea what I was getting myself into. All I had were two shirts and it took them 4 days to clean them. Then when I went to pick them up, they charged me $12!!! I should have known, there were no price listings anywhere. What a rip off, I will never go there again. I know someone who only gets charged $50 for 12 dress shirts and 6 pairs of pants.

Cons: expensive

 

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