Nakato Japanese Steakhouse

★★★★★
  • 8601 University Exec Park Dr

    Charlotte, NC 28262

    Map & Directions
  • 704-549-9966

About Nakato Japanese Steakhouse

Hours
Mon-Thu 5pm-10pm ; Fri 5pm-10:30pm ; Sat 4:30pm-10:30pm ; Sun 4pm-9pm
4.5 8
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I recently had dinner here and loved it. The Hibachi and sushi areas both had a nice ambiance and the food was fantastic. This restaurant quickly became a favorite.

5
★★★★★

I recently had dinner here and loved it. The Hibachi and sushi areas both had a nice ambiance and the food was fantastic. This restaurant quickly became a favorite.

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On a mini vacation in state my wife and I decided to go eat at the Nakato Japanese Steakhouse located near the University of North Carolina Charlotte campus. Upon arrival there were quite a few people waiting to be seated, but it was to be expected on a Saturday night. We sat on one of their comfy couches and purchased a couple of drinks from the bar while we waited. and waited. and waited. The hostess told us it would be about an hour and that was fine as we got there around 6:00 so we knew we would be waiting. \r\n\r\nThen we noticed people who came in right in front of us getting sat so we knew we were close(7:00). Then people who came in were immediately sat. We were told, ""they had reservations."" Then more people who came in after us were sat. 7:15. Starting to get frustrated at this point I approached the hostess again, who now appeared frustrated that I was bothering her. She responded just a few more minutes.\r\n\r\n(I must add this - when we entered the restaraunt there were 5 tables not being used. I understand that hibachi tables are more difficult to seat and turnover than regular restaraunt tables, but they were not being used at 6:00 on a friday.)\r\n\r\nAt 7:30 I told my wife we were leaving. She took our now sleepy and extremely hungry 3 year old to the car while I aproached the hostess stand where what I can only assume was the owner ( an older Asian man barking orders at the hostesses and wait staff). I politely laid my buzzer on the counter and told him that we had been there for an hour an a half and that people were sat who came in before and after us. He shrugged, made no comment and went back to whatever he was doing. I left. \r\n\r\nI got to my car and realized that his response was not enough. I went back in the restaraunt and approached the hostess who orignally took our name from my wife. With no one waiting for her assistance or left to be sat for dinner I still had to wait for her to acknowledge my presence. When she did I exclaimed how long we had waited and that it was unacceptable and that I had purchased drinks that should have at least been comped for our wait and not once had anyone approached us or apologized for the wait. I made a slight scene but felt it was well deserved. A gentleman promptly approached to my side and became angry for the exact same reason. We had both waited for no less than 1.5 hours for nothing.\r\n\r\nResponse from the hostess - she turned and walked away. I have worked in the food industry, retail and advertising and never in my life have I been treated with as much disrespect.\r\n

0
★☆☆☆☆

On a mini vacation in state my wife and I decided to go eat at the Nakato Japanese Steakhouse located near the University of North Carolina Charlotte campus. Upon arrival there were quite a few people waiting to be seated, but it was to be expected on a Saturday night. We sat on one of their comfy couches and purchased a couple of drinks from the bar while we waited. and waited. and waited. The hostess told us it would be about an hour and that was fine as we got there around 6:00 so we knew we would be waiting. \r\n\r\nThen we noticed people who came in right in front of us getting sat so we knew we were close(7:00). Then people who came in were immediately sat. We were told, ""they had reservations."" Then more people who came in after us were sat. 7:15. Starting to get frustrated at this point I approached the hostess again, who now appeared frustrated that I was bothering her. She responded just a few more minutes.\r\n\r\n(I must add this - when we entered the restaraunt there were 5 tables not being used. I understand that hibachi tables are more difficult to seat and turnover than regular restaraunt tables, but they were not being used at 6:00 on a friday.)\r\n\r\nAt 7:30 I told my wife we were leaving. She took our now sleepy and extremely hungry 3 year old to the car while I aproached the hostess stand where what I can only assume was the owner ( an older Asian man barking orders at the hostesses and wait staff). I politely laid my buzzer on the counter and told him that we had been there for an hour an a half and that people were sat who came in before and after us. He shrugged, made no comment and went back to whatever he was doing. I left. \r\n\r\nI got to my car and realized that his response was not enough. I went back in the restaraunt and approached the hostess who orignally took our name from my wife. With no one waiting for her assistance or left to be sat for dinner I still had to wait for her to acknowledge my presence. When she did I exclaimed how long we had waited and that it was unacceptable and that I had purchased drinks that should have at least been comped for our wait and not once had anyone approached us or apologized for the wait. I made a slight scene but felt it was well deserved. A gentleman promptly approached to my side and became angry for the exact same reason. We had both waited for no less than 1.5 hours for nothing.\r\n\r\nResponse from the hostess - she turned and walked away. I have worked in the food industry, retail and advertising and never in my life have I been treated with as much disrespect.\r\n

Pros: no idea

Cons: Customer Service

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This is totally awesome Japanese steakhouse. I love there food. It is so great to get food cooked right in front of you. My dd loves the volcano they do.

5
★★★★★

This is totally awesome Japanese steakhouse. I love there food. It is so great to get food cooked right in front of you. My dd loves the volcano they do.

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Finest quality either sushi or the grill. Best restaurant in university area

2
★★★★★

Finest quality either sushi or the grill. Best restaurant in university area

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Finest quality either sushi or the grill. Best restaurant in university area

2
★★★★★

Finest quality either sushi or the grill. Best restaurant in university area

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Nakato in University area by far has the best japanese food I have had. The prices are a bit steep but for the money you get ALOT of food. I love how they cook the food in front of you. We usually only go for special occasions but every time we have a great time.

5
★★★★★

Nakato in University area by far has the best japanese food I have had. The prices are a bit steep but for the money you get ALOT of food. I love how they cook the food in front of you. We usually only go for special occasions but every time we have a great time.

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I have been to Nakato's where I used to live MANY times and loved it and was soooo excited to find out that there is one not too far from where I live now! I got to go there for my birthday and had yummy sushi and the hibachi grill. I was so pleased with everything. The wait wasn't long at all, the staff was friendly and quick as well as efficient. The chef was friendly, trained well and entertaining. Everything tasted so good and I had an excellent time. The only thing was I believe they went up on their cost for the 'birthday song and cake' where they bring out a small cake for you, take your photo with friends and family and sing to you in japanese. The staff didn't seem too thrilled to sing to someone at another table and didn't act like they knew how to sing the song very well so we decided to pass on paying so much for it for me since it didn't seem too special, may have just been an off night though.

5
★★★★★

I have been to Nakato's where I used to live MANY times and loved it and was soooo excited to find out that there is one not too far from where I live now! I got to go there for my birthday and had yummy sushi and the hibachi grill. I was so pleased with everything. The wait wasn't long at all, the staff was friendly and quick as well as efficient. The chef was friendly, trained well and entertaining. Everything tasted so good and I had an excellent time. The only thing was I believe they went up on their cost for the 'birthday song and cake' where they bring out a small cake for you, take your photo with friends and family and sing to you in japanese. The staff didn't seem too thrilled to sing to someone at another table and didn't act like they knew how to sing the song very well so we decided to pass on paying so much for it for me since it didn't seem too special, may have just been an off night though.

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My family enjoyed our time at Nakatos. The food was very good and inexpensive. There was a large quantity of food and leftovers to take home. the kids enjoyed the chefs.

5
★★★★★

My family enjoyed our time at Nakatos. The food was very good and inexpensive. There was a large quantity of food and leftovers to take home. the kids enjoyed the chefs.

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