Pet City Costa Mesa

★★★☆☆

About Pet City Costa Mesa

Pets & Animals

Pets & Animals
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Mutt Cuts aka Heidi's Pet Boutique & Bath

2424 Newport Blvd Costa Mesa, CA

3.0 6
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Ummm, it doesnt surprise me that Pet City is OUT OF BUSINESS in Costa Mesa. I usually buy dog food there because they're prices are good. But, it didnt surprise me when I went there a few days ago and a huge padlock was on the front door and the place was completely empty. The German Owner is a complete **tch and talks down to you, is very unfriendly and gives you stink eye if you make eye contact with her. Again, it doesnt surprise us that this store went out of business. Ahhh....H E L L O people, you could have at the very least placed a sign on the doors, informing customers where the nearest store & phone # to buy specialized food. Unbelievable. We finally found someone that knows how to get our dogs clean and gives a fantastic haircut too boot. But, there is no forwarding address or # for the blonde girl (with the beautiful dog) that gave the haircuts. When I called PetCity in Garden Grove asking where the haircut lady went, the rude, evasive guy (said he was the manager) said some pretty dispairing things about her. He also said he knew where she was but wasnt about to do her any favors and send her business. The arrogant manager refused to give us this valuable information. What a Jerk. NOW!! that's no "manager" at all or he has very little training, since he blabbers bad things about employees to customers. WE DONT CARE ABOUT YOUR OPINION OF HER, we want our dogs showered and trimmed by her. My girlfriend is going to SH** if she doesnt find the haircut lady. THANKS A LOT PET CITY...for nothin' You get one star for the horrible customer service and zero stars for the awful telephone ediquette. We hope the haircut girl reads this...PLEASE call us. We have the little black Laso Opso dogs named "Scooter and Elsa"

1
★☆☆☆☆

Ummm, it doesnt surprise me that Pet City is OUT OF BUSINESS in Costa Mesa. I usually buy dog food there because they're prices are good. But, it didnt surprise me when I went there a few days ago and a huge padlock was on the front door and the place was completely empty. The German Owner is a complete **tch and talks down to you, is very unfriendly and gives you stink eye if you make eye contact with her. Again, it doesnt surprise us that this store went out of business. Ahhh....H E L L O people, you could have at the very least placed a sign on the doors, informing customers where the nearest store & phone # to buy specialized food. Unbelievable. We finally found someone that knows how to get our dogs clean and gives a fantastic haircut too boot. But, there is no forwarding address or # for the blonde girl (with the beautiful dog) that gave the haircuts. When I called PetCity in Garden Grove asking where the haircut lady went, the rude, evasive guy (said he was the manager) said some pretty dispairing things about her. He also said he knew where she was but wasnt about to do her any favors and send her business. The arrogant manager refused to give us this valuable information. What a Jerk. NOW!! that's no "manager" at all or he has very little training, since he blabbers bad things about employees to customers. WE DONT CARE ABOUT YOUR OPINION OF HER, we want our dogs showered and trimmed by her. My girlfriend is going to SH** if she doesnt find the haircut lady. THANKS A LOT PET CITY...for nothin' You get one star for the horrible customer service and zero stars for the awful telephone ediquette. We hope the haircut girl reads this...PLEASE call us. We have the little black Laso Opso dogs named "Scooter and Elsa"

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Pet City is a WONDERFUL place to shop and have your pet groomed, they are always nice to talk to when I go in there.I don't know what the person below me is talking about, she must of mouthed off to the groomer 'cause all the groomer says is nice and kind things. , Because if it is who I think you are, I've seen you before in the store while I've been shopping. You're the one with the huge, over weight white lab, you're a total hot head and inappropriate to the staff. If you don't know how to take care of your own dog, don't criticize other people.

5
★★★★★

Pet City is a WONDERFUL place to shop and have your pet groomed, they are always nice to talk to when I go in there.I don't know what the person below me is talking about, she must of mouthed off to the groomer 'cause all the groomer says is nice and kind things. , Because if it is who I think you are, I've seen you before in the store while I've been shopping. You're the one with the huge, over weight white lab, you're a total hot head and inappropriate to the staff. If you don't know how to take care of your own dog, don't criticize other people.

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Once a T W E E K E R, always a T W E E K E R ...

The PASS WORD is: Tweeker-tweeker-tweeker-tweeker-tweeker-tweeker-tweeker-tweeker-tweeker-tweeker-tweeker-tweeker-tweeker-tweeker

4
★★★★☆

Once a T W E E K E R, always a T W E E K E R ...

The PASS WORD is: Tweeker-tweeker-tweeker-tweeker-tweeker-tweeker-tweeker-tweeker-tweeker-tweeker-tweeker-tweeker-tweeker-tweeker

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I found the Pet City Groomer to be very pleasant and very experienced with grooming my dog. I got tired of dealing with my dog returning with the "pet store" haircut from PetsMart. The groomer at Pet City is far better than that and has NEVER been rude to me and is always friendly. I've been going there for over 2 years now and would not consider going anywhere else!!

4
★★★★☆

I found the Pet City Groomer to be very pleasant and very experienced with grooming my dog. I got tired of dealing with my dog returning with the "pet store" haircut from PetsMart. The groomer at Pet City is far better than that and has NEVER been rude to me and is always friendly. I've been going there for over 2 years now and would not consider going anywhere else!!

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1 out of 1 people found this review helpful.

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This pet store has the rudest people working there. I will never go back. The groomer calls customers horrible names under her breath but you hear her. They have terrible customer service and act like your doing them a favor by being there. If they had a corporate office I would report them for their abuse to their people and to the animals there. DONT GO THERE!! There are many other pet stores in the area you can go to. The groomer should definately get another job---obviously she is not happy there and she takes it out on the customers and the animals there.
Maybe thats why every time I go there Im the only customer in there!!!

1
★☆☆☆☆

This pet store has the rudest people working there. I will never go back. The groomer calls customers horrible names under her breath but you hear her. They have terrible customer service and act like your doing them a favor by being there. If they had a corporate office I would report them for their abuse to their people and to the animals there. DONT GO THERE!! There are many other pet stores in the area you can go to. The groomer should definately get another job---obviously she is not happy there and she takes it out on the customers and the animals there.
Maybe thats why every time I go there Im the only customer in there!!!

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So I have cats. And for cats, this place is a little disappointing. Not a good selection of toys or playhouses.

The food selection is okay for both cats and dogs.

They have dog toys galore, and beds. And treats. Not so much for cats.

They also sell dogs, which I'm not a fan of in pet stores, but they all seemed relatively happy for being in cages. The prices were not discount, but fair. And the staff is so nice.

Overall, I would say a good place if you have dogs. Not if you have cats, lizards, bats, fish or rats.

PROS: Dog-centric
CONS: dog-centric

3
★★★☆☆

So I have cats. And for cats, this place is a little disappointing. Not a good selection of toys or playhouses.

The food selection is okay for both cats and dogs.

They have dog toys galore, and beds. And treats. Not so much for cats.

They also sell dogs, which I'm not a fan of in pet stores, but they all seemed relatively happy for being in cages. The prices were not discount, but fair. And the staff is so nice.

Overall, I would say a good place if you have dogs. Not if you have cats, lizards, bats, fish or rats.

PROS: Dog-centric
CONS: dog-centric

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