Express Lube Center

★★★☆☆
  • 1201 N Hollywood Way

    Burbank, CA 91505

    Map & Directions
  • 818-563-4444

About Express Lube Center

Details
3.25 4
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Here is how I would rate this place

Knowledge : The people working have some amount of knowledge. The manager / owner Jerry has some knowledge but is very high headed. He is also the rudest person on earth. He has no manners and does not

3
★★★★★

Here is how I would rate this place

Knowledge : The people working have some amount of knowledge. The manager / owner Jerry has some knowledge but is very high headed. He is also the rudest person on earth. He has no manners and does not

.

I've had nothing but quality service and friendliness from this place

2
★★★★★

I've had nothing but quality service and friendliness from this place

.

I couldnt agree more with the other reviewer.

These guys are real bait and switchers. After going in for a simple oil change they tried to get me to pay for a transmission flush which the say I "really needed badly". Funny, because I just had the same work done at another establishment 6 months earlier. Well, after declining the service I learn they went ahead and took my transmission pan off and when putting it back together didnt use all of the bolts and thus it wasnt secured properly. I then learn that they mistakenly OVERFILLED MY TRANSMISSION FLUID BY 4 QUARTS!!! which caused too much pressure when driving and thus damaged the rear seals.

When notified of the errors, the owner immediately denied all responsiblity and was incredibly rude. Is this the way to do business with your loyal customer. I had brought all of my vehicles from my business there but will never again. I know have to report to the proper authorities and take it to a legal level.
DO YOURSELF A FAVOR AND DO NOT STEP INTO THIS ESTABLISHMENT.

0
★☆☆☆☆

I couldnt agree more with the other reviewer.

These guys are real bait and switchers. After going in for a simple oil change they tried to get me to pay for a transmission flush which the say I "really needed badly". Funny, because I just had the same work done at another establishment 6 months earlier. Well, after declining the service I learn they went ahead and took my transmission pan off and when putting it back together didnt use all of the bolts and thus it wasnt secured properly. I then learn that they mistakenly OVERFILLED MY TRANSMISSION FLUID BY 4 QUARTS!!! which caused too much pressure when driving and thus damaged the rear seals.

When notified of the errors, the owner immediately denied all responsiblity and was incredibly rude. Is this the way to do business with your loyal customer. I had brought all of my vehicles from my business there but will never again. I know have to report to the proper authorities and take it to a legal level.
DO YOURSELF A FAVOR AND DO NOT STEP INTO THIS ESTABLISHMENT.

Pros: None

Cons: Bad service, untrained mechanics, unprofessional, just about everything

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I brought my vehicles here and will never again. They destroyed my power steering pump, bent my pulleys, and kept my car there for 4 days (when the work was only supposed be 2 hours!). They took my car apart, then said the part they ordered (and quoted me on) did not fit and I have to spend a hundred dollars more. After researching it further, I realized they used all refurbished goods and tripled the cost of the parts on the invoice.

Also avoid this place, which is owned by the same guy:
Napa Auto Care Center
249 S Glenoaks Blvd
Burbank, CA 91502

DO NOT BRING YOU BUSINESS HERE.

0
★☆☆☆☆

I brought my vehicles here and will never again. They destroyed my power steering pump, bent my pulleys, and kept my car there for 4 days (when the work was only supposed be 2 hours!). They took my car apart, then said the part they ordered (and quoted me on) did not fit and I have to spend a hundred dollars more. After researching it further, I realized they used all refurbished goods and tripled the cost of the parts on the invoice.

Also avoid this place, which is owned by the same guy:
Napa Auto Care Center
249 S Glenoaks Blvd
Burbank, CA 91502

DO NOT BRING YOU BUSINESS HERE.

 

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