The Cleaner Image

★★☆☆☆
  • Gordon Smith Dr.

    Rowlett, TX 75088

    Map & Directions
  • 972-475-0800

About The Cleaner Image

Categories
  • Residential Construction
  • Upholstery
  • Carpet & Rug Cleaners
Details
  • Fire Damage Restoration

Personal Services

Personal Services
More choices in Rowlett:
Resultset_next

Pet Stain & Odor Control in Rowlett

2201 Lakeview Parkway Rowlett, TX

Resultset_next

RR Carpet Cleaners

5618 Rowlett Rd # A Rowlett, TX

1.6667 9
Hi! Sign in to let us know how The Cleaner Image was?
Write a Review
.

HAPPY CUSTOMER!!! Had my air ducts and unit cleaned. I had Mike and his crew out. They were very nice and professional. He went over everything with me. The thing that stands out to me most is how careful they were with my things. They cleaned up their mess and put covers over my furniture while cleaning. It was gross how dirty my air ducts were. Never had them cleaned before. I can already tell a big difference. Can't wait to see the electric bill. Would recommend Mike, Matt and Robert in the future.

4
★★★★☆

HAPPY CUSTOMER!!! Had my air ducts and unit cleaned. I had Mike and his crew out. They were very nice and professional. He went over everything with me. The thing that stands out to me most is how careful they were with my things. They cleaned up their mess and put covers over my furniture while cleaning. It was gross how dirty my air ducts were. Never had them cleaned before. I can already tell a big difference. Can't wait to see the electric bill. Would recommend Mike, Matt and Robert in the future.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We have called over 4 times seeking resolution over a service issue from more than a month ago. One of the bedrooms, the main area treated for pet odor, smells like mildew. The tech stated it was going to cost $250 instead of the $99 advertised offer due to the chemicals they would have to treat a 10x8 room (which most of the room was furniture so it was more like a space of 4x6.) We advised we could only pay $150 and he said he had to call his boss. After he got off the phone, he said he would do it for $150 but just not write down what he did.

My husband and I saw the tech go into the room with a second 5 gallon bucket and he poured it on the floor. We asked the tech what he was doing and the tech said he was doing a "control flood". Keep in mind this is about a 4x6 area with two 5 gallon buckets of water poured on the floor. The room smelled really bad when it was wet and the tech said that was normal and would go away when the carpet dried.

The carpet was still wet up to 5 days after they cleaned the room and started to smell like mildew really bad. We called and stated what the problem was and they came out again and recleaned the floor. It smelled good for about a week then it was really cold for about 2 weeks and we didn't smell anything. Once it got humid and warmed back up outside, the mildew smell came right back.

When we called again, they said they would send out someone to tear up the padding and replace it because that is pretty sure where the mildew smell was coming from. The same tech that came out the second time came out again with another tech. They pulled up the padding, cleaned the concrete and the carpet again. The carpet still smells like mildew. The two techs that came even stated we needed new carpet. One of the techs said "this is my last day so I am going to be honest with you. You need new carpet. Make sure you make them buy you new carpet because the guy you did the "control flood" ruined your carpet. You are going to have a hard time with them replacing this but I just wanted to be honest." That is sad when one of their own employees has to warn you what is going to happen. Well come to find it, he was right!

My husband called the company again and the person he spoke with stated he would call his boss to see if the carpet would be replaced. The man called back and stated his boss said he wasn't going to replace the carpet but could recommend a discounted carpet company.

So right now, we have an empty room with only concrete and tack boards because I refuse to put that mildewed carpet back in my house.

1
★☆☆☆☆

We have called over 4 times seeking resolution over a service issue from more than a month ago. One of the bedrooms, the main area treated for pet odor, smells like mildew. The tech stated it was going to cost $250 instead of the $99 advertised offer due to the chemicals they would have to treat a 10x8 room (which most of the room was furniture so it was more like a space of 4x6.) We advised we could only pay $150 and he said he had to call his boss. After he got off the phone, he said he would do it for $150 but just not write down what he did.

My husband and I saw the tech go into the room with a second 5 gallon bucket and he poured it on the floor. We asked the tech what he was doing and the tech said he was doing a "control flood". Keep in mind this is about a 4x6 area with two 5 gallon buckets of water poured on the floor. The room smelled really bad when it was wet and the tech said that was normal and would go away when the carpet dried.

The carpet was still wet up to 5 days after they cleaned the room and started to smell like mildew really bad. We called and stated what the problem was and they came out again and recleaned the floor. It smelled good for about a week then it was really cold for about 2 weeks and we didn't smell anything. Once it got humid and warmed back up outside, the mildew smell came right back.

When we called again, they said they would send out someone to tear up the padding and replace it because that is pretty sure where the mildew smell was coming from. The same tech that came out the second time came out again with another tech. They pulled up the padding, cleaned the concrete and the carpet again. The carpet still smells like mildew. The two techs that came even stated we needed new carpet. One of the techs said "this is my last day so I am going to be honest with you. You need new carpet. Make sure you make them buy you new carpet because the guy you did the "control flood" ruined your carpet. You are going to have a hard time with them replacing this but I just wanted to be honest." That is sad when one of their own employees has to warn you what is going to happen. Well come to find it, he was right!

My husband called the company again and the person he spoke with stated he would call his boss to see if the carpet would be replaced. The man called back and stated his boss said he wasn't going to replace the carpet but could recommend a discounted carpet company.

So right now, we have an empty room with only concrete and tack boards because I refuse to put that mildewed carpet back in my house.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have called 4 times seeking resolution over a service issue from more than a month ago with absolutely no response. My bedroom, the main area treated for pet odor still smells the same as before the techs came. I have spoken to 3 different "customer service representative" who have all said they would research and call me back. I've heard nothing.

The techs were friendly upon arrival and "upsold" me from the $69 for 3 rooms special to more than $250 in services. I expect the main area to be treated to be clean, yet it is not.

"Gary" called the next day asking if I was satisfied and I told him the carpet was still wet and smelled and he assured me that was "normal and will subside when it dries". It hasn't. The odor is worse than before they came.

1
★☆☆☆☆

I have called 4 times seeking resolution over a service issue from more than a month ago with absolutely no response. My bedroom, the main area treated for pet odor still smells the same as before the techs came. I have spoken to 3 different "customer service representative" who have all said they would research and call me back. I've heard nothing.

The techs were friendly upon arrival and "upsold" me from the $69 for 3 rooms special to more than $250 in services. I expect the main area to be treated to be clean, yet it is not.

"Gary" called the next day asking if I was satisfied and I told him the carpet was still wet and smelled and he assured me that was "normal and will subside when it dries". It hasn't. The odor is worse than before they came.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The owner of this business is rude and provides poor customer service. They will send you coupons in the mail and then charge you twice what is on the coupon. There was no fine print stating they would or could charge an exhorbitant amount of additional charges. BEWARE of these people.

1
★☆☆☆☆

The owner of this business is rude and provides poor customer service. They will send you coupons in the mail and then charge you twice what is on the coupon. There was no fine print stating they would or could charge an exhorbitant amount of additional charges. BEWARE of these people.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Had a lot of water damage and though the tech was nice and they cleaned the water from my house they didn't dry it completely and mold grew behind baseboards. So I needed a lot more work done due to this. The equipment they use to test the walls for water is not top notch. I also felt the owner (would tell you his name if I could remember), tried to sell you to use his other company for any restoration to your home that needs to be done. He's very helpful up until the point you don't use his company and then it's pretty obvious he could care less. PuroClean came out and fixed what Cleaner Image did not. I highly recommend them!

2
★★☆☆☆

Had a lot of water damage and though the tech was nice and they cleaned the water from my house they didn't dry it completely and mold grew behind baseboards. So I needed a lot more work done due to this. The equipment they use to test the walls for water is not top notch. I also felt the owner (would tell you his name if I could remember), tried to sell you to use his other company for any restoration to your home that needs to be done. He's very helpful up until the point you don't use his company and then it's pretty obvious he could care less. PuroClean came out and fixed what Cleaner Image did not. I highly recommend them!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This company runs a scam - The old bait and switch. You call wanting to use your 69.00 coupon. But when they arrive to do the job it will cost 215.00 - I talked the guy down from 215.00 to 100.00 - Dont use this company!

1
★☆☆☆☆

This company runs a scam - The old bait and switch. You call wanting to use your 69.00 coupon. But when they arrive to do the job it will cost 215.00 - I talked the guy down from 215.00 to 100.00 - Dont use this company!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Save your money - don't use this company. Just scheduled an appt. with them to get my carpets cleaned. First question when they walked in the door, "How clean do you want your carpets." When I told them "CLEAN" (there is no good, better, best - just get them cleaned!) The price quoted went up 120%!!!! Talked to manager on the phone who was RUDE, UNHELPFUL, and told me take it or leave it. Left it. Obviously will never use them and will make sure no one I know uses them either. Bad bad business!!

1
★☆☆☆☆

Save your money - don't use this company. Just scheduled an appt. with them to get my carpets cleaned. First question when they walked in the door, "How clean do you want your carpets." When I told them "CLEAN" (there is no good, better, best - just get them cleaned!) The price quoted went up 120%!!!! Talked to manager on the phone who was RUDE, UNHELPFUL, and told me take it or leave it. Left it. Obviously will never use them and will make sure no one I know uses them either. Bad bad business!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Called on a Tuesday and scheduled an appointment for the following Friday to get the carpets cleaned. I worked with them to have our maids come in the morning so the carpets would be vacuumed for them when the carpet cleaners came. So we rescheduled the maids and rescheduled ourselves to accommodate the carpet cleaners. The scheduled time of arrival was between 11-2. They called at 10:45 to verify the appt...??? When I told them yes, they said they would have someone call me when they were close. They called around 12:30 to get directions and were lost. The office manager called me at 1:30 to tell me that they called the driver who was on route to our house, to go to another house due to a water damage. So at the last minute, they said they weren't coming at all - not even a reschedule for later. (No Joke!) The office manager would not give me the owners name, nor apologize for the huge inconvenience she caused. Very bad customer service...they don't honor their commitments.

1
★☆☆☆☆

Called on a Tuesday and scheduled an appointment for the following Friday to get the carpets cleaned. I worked with them to have our maids come in the morning so the carpets would be vacuumed for them when the carpet cleaners came. So we rescheduled the maids and rescheduled ourselves to accommodate the carpet cleaners. The scheduled time of arrival was between 11-2. They called at 10:45 to verify the appt...??? When I told them yes, they said they would have someone call me when they were close. They called around 12:30 to get directions and were lost. The office manager called me at 1:30 to tell me that they called the driver who was on route to our house, to go to another house due to a water damage. So at the last minute, they said they weren't coming at all - not even a reschedule for later. (No Joke!) The office manager would not give me the owners name, nor apologize for the huge inconvenience she caused. Very bad customer service...they don't honor their commitments.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Cleaner Image almost got me. They were hired to clean vents. When I asked about cleaning a sofa and love seat it was going to cost almost $500.00. The vents were cleaned but no guarantee since I did not let them clean the main unit for a EXTRA charge .NO THANK YOU.

3
★★★☆☆

Cleaner Image almost got me. They were hired to clean vents. When I asked about cleaning a sofa and love seat it was going to cost almost $500.00. The vents were cleaned but no guarantee since I did not let them clean the main unit for a EXTRA charge .NO THANK YOU.

Was this review helpful to you?
Ratings_icons Ratings_icons

Wait, you're the expert.

If you've been to or used The Cleaner Image, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review