Sam Packs Five Star Ford Service

★★☆☆☆
  • 1635 Interstate 35 E

    Carrollton, TX 75006

    Map & Directions
  • 972-443-5000

About Sam Packs Five Star Ford Service

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Automotive

Automotive
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It looks like a few people here has had some problems; I think most people who have a good experience take the time to make comments about that but if we have a bad one we jump on and tell about it. Personally, I have taken my Fords here for the past couple years and the service has always been great for me. They find the problem and they fix it. If there is any delays Clay is quick to call and update me. In fact I bought a new car there recently based primarily on my experience with the Service Department. I didn't buy any of the aftermarket items mentioned above. I demanded the price on a Ford Warranty and it was actually a few bucks less which I bought.

5
★★★★★

It looks like a few people here has had some problems; I think most people who have a good experience take the time to make comments about that but if we have a bad one we jump on and tell about it. Personally, I have taken my Fords here for the past couple years and the service has always been great for me. They find the problem and they fix it. If there is any delays Clay is quick to call and update me. In fact I bought a new car there recently based primarily on my experience with the Service Department. I didn't buy any of the aftermarket items mentioned above. I demanded the price on a Ford Warranty and it was actually a few bucks less which I bought.

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Do not bring your vehicle to their service department! I took my car there 4x for the same thing and they still didn't get it right. Told them there was a computer issue with the vehicle, and they denied it. Spent more than $225 and still didn't get orignal complaint addressed. Was told they had their best tech working on it. Took car straight to another ford dealer 20 miles away who worked on the car for 35 minutes before diagnosing that the PCM (computer) was indeed bad. I would have rated them with no stars but it wouldn't let me.
I also saw that another poster noted that the millenium warranty was a scam, it is indeed and is strictly designed as a back end profit for the finance office. If you truly want a warranty you can now buy it directly from ford online. It does not have to be done when you buy the vehicle. If you have the millenium call them and cancel it and get a refund for your remainder of the warranty, and then apply it to the ford direct warranty. Also don't let them charge you for window etching or wheel/tire insurance. they are all scams for finance to make money. I wouldn't recommend this dealership to anyone. Go to randall reed or town east ford.

1
★☆☆☆☆

Do not bring your vehicle to their service department! I took my car there 4x for the same thing and they still didn't get it right. Told them there was a computer issue with the vehicle, and they denied it. Spent more than $225 and still didn't get orignal complaint addressed. Was told they had their best tech working on it. Took car straight to another ford dealer 20 miles away who worked on the car for 35 minutes before diagnosing that the PCM (computer) was indeed bad. I would have rated them with no stars but it wouldn't let me.
I also saw that another poster noted that the millenium warranty was a scam, it is indeed and is strictly designed as a back end profit for the finance office. If you truly want a warranty you can now buy it directly from ford online. It does not have to be done when you buy the vehicle. If you have the millenium call them and cancel it and get a refund for your remainder of the warranty, and then apply it to the ford direct warranty. Also don't let them charge you for window etching or wheel/tire insurance. they are all scams for finance to make money. I wouldn't recommend this dealership to anyone. Go to randall reed or town east ford.

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I took my Expedition to this dealer for service. The work was not done properly and I returned. The service provider actually lied to me. I found the staff at this dealer to be both incompetent and untrustworthily. I??ve had good results with Ford service over the years, but I would never again visit this dealer.

1
★☆☆☆☆

I took my Expedition to this dealer for service. The work was not done properly and I returned. The service provider actually lied to me. I found the staff at this dealer to be both incompetent and untrustworthily. I??ve had good results with Ford service over the years, but I would never again visit this dealer.

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I took my car here to check a belt noise. They replace a completely good alternator with a rebuilt one and needless to say... two days later I was stranded with the bad alternator. When I took the car back they admitted nothing was wrong with the original alternator and the serpentine belt just needed to be changed.

2
★★☆☆☆

I took my car here to check a belt noise. They replace a completely good alternator with a rebuilt one and needless to say... two days later I was stranded with the bad alternator. When I took the car back they admitted nothing was wrong with the original alternator and the serpentine belt just needed to be changed.

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