Ben Bridge Jeweler

★★★☆☆
  • 81 Southcenter Mall

    Tukwila, WA 98188

    Map & Directions
  • 206-246-6227

About Ben Bridge Jeweler

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Hours
Mon. - Sat. 9:30am - 9:30pm;Sun. 11am - 7pm

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We bought my engagement ring in the BB store in Oregon. It was sold to us with a crooked setting. When my fiance told them it was crooked, he was told he had a good eye and only the manager could usually see those things. When I took it to the Bellevue Square BB, she told me it was not crooked, it was an "optical illusion." I was then told the diamond was too big for the setting and that was why it looked crooked and hence the "optical illusion." They advised it was impossible to be reset on the same ring. I was obviously not satisfied with this.After numerous phone calls to the original BB in Oregon and being told the ring could be reset and what Bellevue Square told me was a bunch of bull, I took it to the University Village BB in Seattle (I did not want to go back to Bellevue Square) and was told I could have it reset on a new ring with the old diamond or have a whole new ring. Not happy with either choice due to the sentimental reasons of it being my engagement ring, I chose to keep the diamond and have it put on a new ring. I was told it was as good as new when I picked it up.Fastfoward to six months later, and I am not without a ring because the diamond fell out! Six months later! When my fiance called to tell them at University Village BB, they told him "Gold has a memory, and it went back to the old way and that is why the diamond fell out!" Can you believe it? They then told him if he would have bought it in platinum, this never would have happened! Luckily I found the diamond, but I do not trust them at all to have it reset. I WOULD NEVER EVER RECOMMEND THIS PLACE TO ANYONE.The only reason I gave them one star is because the design and style of ring is beautiful and I love it. Otherwise, I would have given it back and got a whole new ring.Good luck and shop there at your own risk!

1
★☆☆☆☆

We bought my engagement ring in the BB store in Oregon. It was sold to us with a crooked setting. When my fiance told them it was crooked, he was told he had a good eye and only the manager could usually see those things. When I took it to the Bellevue Square BB, she told me it was not crooked, it was an "optical illusion." I was then told the diamond was too big for the setting and that was why it looked crooked and hence the "optical illusion." They advised it was impossible to be reset on the same ring. I was obviously not satisfied with this.After numerous phone calls to the original BB in Oregon and being told the ring could be reset and what Bellevue Square told me was a bunch of bull, I took it to the University Village BB in Seattle (I did not want to go back to Bellevue Square) and was told I could have it reset on a new ring with the old diamond or have a whole new ring. Not happy with either choice due to the sentimental reasons of it being my engagement ring, I chose to keep the diamond and have it put on a new ring. I was told it was as good as new when I picked it up.Fastfoward to six months later, and I am not without a ring because the diamond fell out! Six months later! When my fiance called to tell them at University Village BB, they told him "Gold has a memory, and it went back to the old way and that is why the diamond fell out!" Can you believe it? They then told him if he would have bought it in platinum, this never would have happened! Luckily I found the diamond, but I do not trust them at all to have it reset. I WOULD NEVER EVER RECOMMEND THIS PLACE TO ANYONE.The only reason I gave them one star is because the design and style of ring is beautiful and I love it. Otherwise, I would have given it back and got a whole new ring.Good luck and shop there at your own risk!

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Went to Ben Bridge Jewelers to get my husband watch fixed. Even though we didn't purchase the watch there, his watch got fixed and they didn't even charge for it. I also take my wedding rings there to get checked. I had to have a prong fixed and they did it right and at a reasonable fee.

4
★★★★☆

Went to Ben Bridge Jewelers to get my husband watch fixed. Even though we didn't purchase the watch there, his watch got fixed and they didn't even charge for it. I also take my wedding rings there to get checked. I had to have a prong fixed and they did it right and at a reasonable fee.

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We have purchased jewelery from Ben Bridge for years. They always stand by their merchandise and have good quality items and great customer service. We will definitely return.

5
★★★★★

We have purchased jewelery from Ben Bridge for years. They always stand by their merchandise and have good quality items and great customer service. We will definitely return.

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