Charlotte Comfort Systems Inc

★★☆☆☆
  • 3125 Tuckaseegee Road

    Charlotte, NC 28208

    Map & Directions
2.1667 6
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One time, I explained the ducting that needed replacing. I explained that their technicians had already seen and discussed the problem with me and that I needed a quote. Receptionist scheduled a service call to quote exactly what I had explained. They billed me $90 (without telling me beforehand) for that quote. I ended up doing it myself in 1 hour when their quote included 2 professionals doing it for 2 hours (4 hours billed).\n\nI wanted to give them a second chance. So, last week, I scheduled a new service call. We were supposed to be called 1/2 hour before the technician could get there. They called 5 prior and then charged extra to reschedule after hours. Then the technician arrived and proceeded to quote absurd prices for a service and make smart remarks over the phone. After I told him to leave, he called my wife and demanded payment. $135 to have a professional tell me what I already knew. Another company charged $190 and did more than was quoted by the Charlotte Comfort Systems rep.

0
★☆☆☆☆

One time, I explained the ducting that needed replacing. I explained that their technicians had already seen and discussed the problem with me and that I needed a quote. Receptionist scheduled a service call to quote exactly what I had explained. They billed me $90 (without telling me beforehand) for that quote. I ended up doing it myself in 1 hour when their quote included 2 professionals doing it for 2 hours (4 hours billed).\n\nI wanted to give them a second chance. So, last week, I scheduled a new service call. We were supposed to be called 1/2 hour before the technician could get there. They called 5 prior and then charged extra to reschedule after hours. Then the technician arrived and proceeded to quote absurd prices for a service and make smart remarks over the phone. After I told him to leave, he called my wife and demanded payment. $135 to have a professional tell me what I already knew. Another company charged $190 and did more than was quoted by the Charlotte Comfort Systems rep.

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I heard about Charlotte Comfort Systems on the radio and decided to call them when our upstairs heat unit went out. I determined the ignitor was bad and ordered the part online ($20 and 2 days to receive). We then had unexpected house guests for the night and I wanted them to have heat so I called Charlotte Comfort Systems and was told 89.95 + plus the cost of the part. I knew the part that need to be replaced and knew the price - I expected it to be marked up but they wanted over $300 for the ignitor. I declined and paid for the service call. I'll never use nor recommend Charlotte Comfort Systems again! There are plenty of other reputable HVAC companies out there that will not try to rip off potential customers!

0
★☆☆☆☆

I heard about Charlotte Comfort Systems on the radio and decided to call them when our upstairs heat unit went out. I determined the ignitor was bad and ordered the part online ($20 and 2 days to receive). We then had unexpected house guests for the night and I wanted them to have heat so I called Charlotte Comfort Systems and was told 89.95 + plus the cost of the part. I knew the part that need to be replaced and knew the price - I expected it to be marked up but they wanted over $300 for the ignitor. I declined and paid for the service call. I'll never use nor recommend Charlotte Comfort Systems again! There are plenty of other reputable HVAC companies out there that will not try to rip off potential customers!

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had my system for over 20 yrs and it went out last year just at the end of a/c season. call png for some one to install a new system they gave me 3 names i call all 3 and don and confort system can in with the best bid.they install my system in just 2 days. the only thing was fter the unit had ran for 2 days on a/c it had a probleam. lenux knew of the probleam.they fixed the probleam and gave me at no charge a exter warnetry for 20yrs on the entire system even on weekends and holidays. thats in loue of the standard warnety. good jod.

2
★★★★☆

had my system for over 20 yrs and it went out last year just at the end of a/c season. call png for some one to install a new system they gave me 3 names i call all 3 and don and confort system can in with the best bid.they install my system in just 2 days. the only thing was fter the unit had ran for 2 days on a/c it had a probleam. lenux knew of the probleam.they fixed the probleam and gave me at no charge a exter warnetry for 20yrs on the entire system even on weekends and holidays. thats in loue of the standard warnety. good jod.

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Overall a pretty sub-par experience from the start, and all the way through the process. There are a lot of other contractors out there that really want to put the customer first. Look elsewhere.

0
★☆☆☆☆

Overall a pretty sub-par experience from the start, and all the way through the process. There are a lot of other contractors out there that really want to put the customer first. Look elsewhere.

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My a/c unit went out today so I called one of the large companies that advertise the same price on the weekends; WHEW!!! what a ripoff they charged me $89 for the service visit plus they tried to charge me almost $400 for a contactor and $120 to clean my a/c unit coils. After paying the service fee and sending them on their way I asked my neighbor who they use- Charlotte Comfort Systems. The service fee was higher on the weekend which was reduced after buying a maintenance plan and that got me a discount on the repairs which totaled $115.00 Plus he performed the first service on my unit and cleaned the coil at no charge, so we are ready for the summer. Kyle was the technicians name and I am truly impressed with these guys.

2
★★★★★

My a/c unit went out today so I called one of the large companies that advertise the same price on the weekends; WHEW!!! what a ripoff they charged me $89 for the service visit plus they tried to charge me almost $400 for a contactor and $120 to clean my a/c unit coils. After paying the service fee and sending them on their way I asked my neighbor who they use- Charlotte Comfort Systems. The service fee was higher on the weekend which was reduced after buying a maintenance plan and that got me a discount on the repairs which totaled $115.00 Plus he performed the first service on my unit and cleaned the coil at no charge, so we are ready for the summer. Kyle was the technicians name and I am truly impressed with these guys.

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They claim to provide 24 hour service, though this isnt completely true. We used them for our preventative maintenance, which was fine. I prepaid for the heater preventative maintenance in the fall, as well, so that I could save a little $$$. \r\n\r\nOne mid-July night, about 10 pm, our A/C went out and we called CCS for a technician to call us and possibly come out for a service call that night. We talked to the answering service, but never heard from them until 8 AM the next morning. We ended up calling another company and they returned our call right away and came out and fixed the issue (it was something minor).\r\n\r\nThe next Monday I called and spoke to Scott Shelton to discuss the problem. His response was ""well, our technicians need to sleep too."" Not quite what I was looking for in a response. In essence, don't offer 24 hour service when you don't provide it.\r\n\r\nI also requested a refund on my prepaid service and he said he wouldn't do that. I will no longer use CCS for my Heating/AC service.

0
★☆☆☆☆

They claim to provide 24 hour service, though this isnt completely true. We used them for our preventative maintenance, which was fine. I prepaid for the heater preventative maintenance in the fall, as well, so that I could save a little $$$. \r\n\r\nOne mid-July night, about 10 pm, our A/C went out and we called CCS for a technician to call us and possibly come out for a service call that night. We talked to the answering service, but never heard from them until 8 AM the next morning. We ended up calling another company and they returned our call right away and came out and fixed the issue (it was something minor).\r\n\r\nThe next Monday I called and spoke to Scott Shelton to discuss the problem. His response was ""well, our technicians need to sleep too."" Not quite what I was looking for in a response. In essence, don't offer 24 hour service when you don't provide it.\r\n\r\nI also requested a refund on my prepaid service and he said he wouldn't do that. I will no longer use CCS for my Heating/AC service.

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