Rocket Pizza Llc

★★☆☆☆

About Rocket Pizza Llc

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I've been living downtown Los Angeles for years, only a few blocks from Rocket. The pizza is great, the service isn't. When we've gone into the restaurant, we've had a decent experience. But every time (and I mean EVERY time) we order delivery from Rocket, something disappointing happens.

On time delivery is definitely not to be expected. Sometimes it comes really fast and other times it can be over an hour late. Another time, the delivery guy didn't have a single dollar in change on him and left with an $8 tip - a bit excessive for a 3 block ride over. And from what I hear from my neighbors, this is not an isolated incident. I complained to Ivan the manager when that happened, and he did acknowledge that that was inappropriate and offered us a free pizza to keep us coming back.

But the latest issue with the delivery guy who couldn?t speak English and kept calling and saying he was outside my building when he definitely wasn?t was the last straw. I don?t know where this guy thought we lived, but he would call and say he was there and then when I went downstairs, he was not there. I tried calling him back several times, and he would pick up the phone, but not say anything and not respond when I asked where he was and how could I help him find our building. The restaurant wasn?t much help when I called them either. And when the guy finally made his way to our building, almost 30 mins late, I handed him the cash and asked for my pizza, and he handed me his phone!!

As far as I am concerned, I'm done with Rocket Pizza. It's a shame too, since I've been going there for three years and have referred many people there as well. I have lots of friends who are starting to move downtown, and when they ask me where to go for pizza, Rocket will not be on the tip of my tongue. A restaurant needs to not only be known for good food, but also live and die by its service. Due to the experiences we?ve had, someone needs to put Rocket out of its misery.

1
★★☆☆☆

I've been living downtown Los Angeles for years, only a few blocks from Rocket. The pizza is great, the service isn't. When we've gone into the restaurant, we've had a decent experience. But every time (and I mean EVERY time) we order delivery from Rocket, something disappointing happens.

On time delivery is definitely not to be expected. Sometimes it comes really fast and other times it can be over an hour late. Another time, the delivery guy didn't have a single dollar in change on him and left with an $8 tip - a bit excessive for a 3 block ride over. And from what I hear from my neighbors, this is not an isolated incident. I complained to Ivan the manager when that happened, and he did acknowledge that that was inappropriate and offered us a free pizza to keep us coming back.

But the latest issue with the delivery guy who couldn?t speak English and kept calling and saying he was outside my building when he definitely wasn?t was the last straw. I don?t know where this guy thought we lived, but he would call and say he was there and then when I went downstairs, he was not there. I tried calling him back several times, and he would pick up the phone, but not say anything and not respond when I asked where he was and how could I help him find our building. The restaurant wasn?t much help when I called them either. And when the guy finally made his way to our building, almost 30 mins late, I handed him the cash and asked for my pizza, and he handed me his phone!!

As far as I am concerned, I'm done with Rocket Pizza. It's a shame too, since I've been going there for three years and have referred many people there as well. I have lots of friends who are starting to move downtown, and when they ask me where to go for pizza, Rocket will not be on the tip of my tongue. A restaurant needs to not only be known for good food, but also live and die by its service. Due to the experiences we?ve had, someone needs to put Rocket out of its misery.

Pros: Great pizza, good wine list for a casual night, great location

Cons: Terrible, terrible, terrible service - especially delivery

 

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