They botched up my wife's brake jobThey performed sloppy work on my waterpump that lead to a cascade of overheating related issuesThey didn't realize that the timingbelt repair was improper that almost resulted in engine damage . . . And their headquarters claim department is a joke with only an answering machine and no one ever makes a decent attempt to address the shoddy workmanship!They have these unbelievably low oil change coupons but stick their noses all over your car sniffing for other more expensive repairs to sell you that they seem to struggle with. I've had to have their shoddy repairs fixed at other places that showed me the terrible workmanship, misdiagnosed repairs and outright sabotage (in one case they deliberately snapped something off my wife's brakes rather than fix it so it wouldn't "Squeal")I'd rather go to STS for an oil change and pay a little more rather than let these guys touch my car again.
PROS: Pleasant fellow at the register
CONS: Shoddy workmanship; poor diagnostics; deceptive practices