Hughes Auto Body

★★★★☆
  • 5387 Overpass Rd

    Santa Barbara, CA 93111

    Map & Directions
  • 805-967-7726

About Hughes Auto Body

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Automotive

Automotive
More choices in Santa Barbara:
Resultset_next

Superior Collision Repair

129 E Gutierrez St Santa Barbara, CA

Resultset_next

Ayers Automotive Repairs

1301 Chapala St Santa Barbara, CA

4.3 10
Hi! Sign in to let us know how Hughes Auto Body was?
Write a Review
.

I'm surprised by some of these reviews. I had a different experience. Friendly face out front but no quality control for the work. Had to take some work back and they STILL couldn't get it right. Very disappointed; I found another

3
★★★★★

I'm surprised by some of these reviews. I had a different experience. Friendly face out front but no quality control for the work. Had to take some work back and they STILL couldn't get it right. Very disappointed; I found another

.

I've used a couple of auto body shops over the years and this one is the friendliest, most efficient and did by far the best job on the dings and dents and scrapes I've accumulated over the past few years. I had some special logistical

3
★★★★★

I've used a couple of auto body shops over the years and this one is the friendliest, most efficient and did by far the best job on the dings and dents and scrapes I've accumulated over the past few years. I had some special logistical

.

I confess, I'm one of those people who washes his black car a couple of times of week and has it waxed frequently -- just plain picky about how the car looks. I was less than pleased when someone backed into the side of my car.

The driver, however, referred the problem to her insurer, Geico, who, in turn, suggsted that I have the necessary repairs performed at Hughes Auto Body. The experience could not have been better.

Hughes and the carrier had an adjuster waiting at the appointed time, an Enterprise rental car at the ready. Hughes explaned the scope of needed repairs and gave me a 4-day time estimate. I called on the estimated delivery date and was told that I could come pick up my car.

The car had been repaired to the quality of the original workmanship, and the paint, often a delicate task on black car, was perfect. They even repaired a a couple little parking lot dings without charge or even mentioning the work to me.

Good service, excellent job, quick work and pleasant people to deal with. What more could I ask?

2
★★★★★

I confess, I'm one of those people who washes his black car a couple of times of week and has it waxed frequently -- just plain picky about how the car looks. I was less than pleased when someone backed into the side of my car.

The driver, however, referred the problem to her insurer, Geico, who, in turn, suggsted that I have the necessary repairs performed at Hughes Auto Body. The experience could not have been better.

Hughes and the carrier had an adjuster waiting at the appointed time, an Enterprise rental car at the ready. Hughes explaned the scope of needed repairs and gave me a 4-day time estimate. I called on the estimated delivery date and was told that I could come pick up my car.

The car had been repaired to the quality of the original workmanship, and the paint, often a delicate task on black car, was perfect. They even repaired a a couple little parking lot dings without charge or even mentioning the work to me.

Good service, excellent job, quick work and pleasant people to deal with. What more could I ask?

Pros: Went Above and Beyond in Service

Cons: Nary a one.

.

I've owned my Volvo for 8 years. No major accidents but one fender bender and their bid was by far the most reasonable. The paint matched perfectly. Other times I've needed small things like touch ups and interior adjustments. Every repair met or exceeded my expectations and was completed in the time promised. I particularly like their attitude. You ask a question of anyone (manager/guys on the floor) and they take the time to answer. One more note; I've never been kept waiting when I walk in, it's, "can I help you", almost as soon as you enter the door.

2
★★★★★

I've owned my Volvo for 8 years. No major accidents but one fender bender and their bid was by far the most reasonable. The paint matched perfectly. Other times I've needed small things like touch ups and interior adjustments. Every repair met or exceeded my expectations and was completed in the time promised. I particularly like their attitude. You ask a question of anyone (manager/guys on the floor) and they take the time to answer. One more note; I've never been kept waiting when I walk in, it's, "can I help you", almost as soon as you enter the door.

Pros: Did what they promised and completed on time.

Cons: None

.

The work was good. The people were nice. But they told me two or three times that my car would be ready when it wasn't. In one case that meant not having my car over the weekend.

1
★★★☆☆

The work was good. The people were nice. But they told me two or three times that my car would be ready when it wasn't. In one case that meant not having my car over the weekend.

Pros: good work

Cons: bad at estimating completion date

.

My 2006 Honda Civic EX had damage to the body work and paint of the front passenger fender and front passenger door. The people at Hugh's did a great job, completing the repair in 6 business days. The paint and body panels where matched perfectly and my insurance (AAA) was billed directly. Friendly folks too!

2
★★★★★

My 2006 Honda Civic EX had damage to the body work and paint of the front passenger fender and front passenger door. The people at Hugh's did a great job, completing the repair in 6 business days. The paint and body panels where matched perfectly and my insurance (AAA) was billed directly. Friendly folks too!

Pros: Attention to detail, paint matching, body panel alignment

.

Hughes Auto Body has repaired by car after two separate accidents. Both times, the car was repaired quickly and the results were flawless. The car looked better than when I brought it into the shop. The customer service was courteous and professional. They even give me ride back home after I dropped off the car and picked me up when it was done. I couldn't have asked for more.

2
★★★★★

Hughes Auto Body has repaired by car after two separate accidents. Both times, the car was repaired quickly and the results were flawless. The car looked better than when I brought it into the shop. The customer service was courteous and professional. They even give me ride back home after I dropped off the car and picked me up when it was done. I couldn't have asked for more.

Pros: Quality work, great service

Cons: None

.

I recommend this shop. The service I received was very good. Walt is professional, and the top notch repair work was done on time and for a reasonable price.

2
★★★★★

I recommend this shop. The service I received was very good. Walt is professional, and the top notch repair work was done on time and for a reasonable price.

Pros: Quick work

Cons: Office interior could use some updating, but hey, it's a body shop!

.

I am extremely frustrated that I supported this business. Though the secretary was kind, the business owner was very rude. The efficiency and quality of work did not make up for the terrible customer service. I am discouraging any of my friends or potential customers from getting repairs done at Hughes Auto Body.

0
★☆☆☆☆

I am extremely frustrated that I supported this business. Though the secretary was kind, the business owner was very rude. The efficiency and quality of work did not make up for the terrible customer service. I am discouraging any of my friends or potential customers from getting repairs done at Hughes Auto Body.

Pros: fast repair

Cons: poor customer service

.

I came here for a dent fix that was covered by someone else's insurance. The people were very polite. That's the only good thing. I was promised my car on a friday after bringing it in on a monday. They didn't have my car done, so they told me the next monday. They kept saying it's still not done, it'll be done tomorrow.

Well, this went on for almost 2 weeks. I finally got my car back and the paint job was terrible. It looks as if the clear coat was done correctly in a certain light. There was a bunch of paint bubbles, which they later fixed. PLus there was 'overspray' all over my car which to this day is not all gone!

PROS: Nice about things.
CONS: Did a trrible job.

2
★★☆☆☆

I came here for a dent fix that was covered by someone else's insurance. The people were very polite. That's the only good thing. I was promised my car on a friday after bringing it in on a monday. They didn't have my car done, so they told me the next monday. They kept saying it's still not done, it'll be done tomorrow.

Well, this went on for almost 2 weeks. I finally got my car back and the paint job was terrible. It looks as if the clear coat was done correctly in a certain light. There was a bunch of paint bubbles, which they later fixed. PLus there was 'overspray' all over my car which to this day is not all gone!

PROS: Nice about things.
CONS: Did a trrible job.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Hughes Auto Body, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review