Bouquets On Water

★☆☆☆☆
  • 320 E Buffalo St # 105

    Milwaukee, WI 53202

    Map & Directions
  • 414-727-4809

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I would not recommend Bouquets on Water in the least. The service over the phone was rude and unprofessional, the representative could not quote prices or provide descriptions to me, and she did not repeat the card message I dictated to confirm it was accurate. Subsequently, the name listed on the card was spelled incorrectly- not just a slight misspelling but the erroneous use of a name belonging to the opposite gender altogether! This not only detracted from the thoughtfulness of the gesture but resulted in much embarrassment and confusion. Because their website lists a 100% satisfaction guarantee, I called the florist explaining the situation and inquiring what their guarantee entailed. I explained that when spending $63+ on an arrangement I expected it to be done right and therefore was not satisfied. To my shock, I was accused of "trying to get something for nothing" (presumably because of my pricing inquiry earlier which they could not adequately address), and then the representative actually hung up on me!! At the end of the day, not only was I embarrassed at the mistake they made on the card, but offended at their implication of my character and their unwillingness to make amends. They are sloppy and unprofessional, and worse are rude and offensive. They do not deserve to be in business.

1
★☆☆☆☆

I would not recommend Bouquets on Water in the least. The service over the phone was rude and unprofessional, the representative could not quote prices or provide descriptions to me, and she did not repeat the card message I dictated to confirm it was accurate. Subsequently, the name listed on the card was spelled incorrectly- not just a slight misspelling but the erroneous use of a name belonging to the opposite gender altogether! This not only detracted from the thoughtfulness of the gesture but resulted in much embarrassment and confusion. Because their website lists a 100% satisfaction guarantee, I called the florist explaining the situation and inquiring what their guarantee entailed. I explained that when spending $63+ on an arrangement I expected it to be done right and therefore was not satisfied. To my shock, I was accused of "trying to get something for nothing" (presumably because of my pricing inquiry earlier which they could not adequately address), and then the representative actually hung up on me!! At the end of the day, not only was I embarrassed at the mistake they made on the card, but offended at their implication of my character and their unwillingness to make amends. They are sloppy and unprofessional, and worse are rude and offensive. They do not deserve to be in business.

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Business Response:

Dear AD In response to your review, I am sorry that you are unhappy with us. I have more happy customers than unhappy customers for 30 years. We tried to make it right with you and your credit card was credited, yes? Wishing you the best.
 

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