Madame Paulette Dry Cleaners

★★★★★
  • 4220 12TH St

    Long Island City, NY 11101

    Map & Directions
  • 718-472-0411

About Madame Paulette Dry Cleaners

Details
Hours
Mon-Fri 7:30am-7pm, Sat 8am-5pm

Personal Services

Personal Services
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Madame Paulette did a fabulous job altering my wedding dress. The alterations were within the original hems, and the service was impeccable. In addition to my wedding dress, I brought a few items to be cleaned, which also turned out to be great. Best cleaners by far in New York.

5
★★★★★

Madame Paulette did a fabulous job altering my wedding dress. The alterations were within the original hems, and the service was impeccable. In addition to my wedding dress, I brought a few items to be cleaned, which also turned out to be great. Best cleaners by far in New York.

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.

Madame Paulette did a fabulous job altering my wedding dress. The alterations were within the original hems, and the service was impeccable. In addition to my wedding dress, I brought a few items to be cleaned, which also turned out to be

3
★★★★★

Madame Paulette did a fabulous job altering my wedding dress. The alterations were within the original hems, and the service was impeccable. In addition to my wedding dress, I brought a few items to be cleaned, which also turned out to be

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Hello! I had two coats cleaned through Madame Paulette this winter and was very happy. Thanks!
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5
★★★★★

Hello! I had two coats cleaned through Madame Paulette this winter and was very happy. Thanks!
.

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Hello! I had two coats cleaned through Madame Paulette this winter and was very happy. Thanks!

3
★★★★★

Hello! I had two coats cleaned through Madame Paulette this winter and was very happy. Thanks!

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I was panicking before my wedding because I found a stain on the train of my dress. I could just picture myself walking down the aisle and all of my pictures showing this horrible stain! I called Madame Paulette and immediately I felt myself calm down. They were able to get the stain out of my dress at an affordable rate and my dress looked better than it did the day I brought it home. I was so relieved and I plan on using them again after the wedding as well!

5
★★★★★

I was panicking before my wedding because I found a stain on the train of my dress. I could just picture myself walking down the aisle and all of my pictures showing this horrible stain! I called Madame Paulette and immediately I felt myself calm down. They were able to get the stain out of my dress at an affordable rate and my dress looked better than it did the day I brought it home. I was so relieved and I plan on using them again after the wedding as well!

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My wife's two Hermes scarves arrived today. She had tears in her eyes when she saw that you were able to remove the black "Sharpie" marker stain from the one. She had hoped, and prayed that the stain would come out. I knew they were in good hands and we had confidence in Madame Paulette. But I told myself at least the stain was on the inside of the scarf and we'd just have to accept it and that perhaps all that could be done was to remove the grease splotch. To open the package and see the scarf had no sign at all of any stain nor any wear and tear from cleaning - we were so happy! Thank you very, very much!

5
★★★★★

My wife's two Hermes scarves arrived today. She had tears in her eyes when she saw that you were able to remove the black "Sharpie" marker stain from the one. She had hoped, and prayed that the stain would come out. I knew they were in good hands and we had confidence in Madame Paulette. But I told myself at least the stain was on the inside of the scarf and we'd just have to accept it and that perhaps all that could be done was to remove the grease splotch. To open the package and see the scarf had no sign at all of any stain nor any wear and tear from cleaning - we were so happy! Thank you very, very much!

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.

My wife's two Hermes scarves arrived today.
She had tears in her eyes when she saw that you were able to remove the black "Sharpie" marker stain from the one. She had hoped, and prayed that the stain would come out. I knew they were in

3
★★★★★

My wife's two Hermes scarves arrived today.
She had tears in her eyes when she saw that you were able to remove the black "Sharpie" marker stain from the one. She had hoped, and prayed that the stain would come out. I knew they were in

.

After a large gathering at my home I had a giant stain on my dining room rug so I called Madame Paulette. It was a miracle that they were able to get the stain out of the rug and it looked better than it has looked in years when they finished it. I am so happy with the results and have already recommended them to a few friends!

5
★★★★★

After a large gathering at my home I had a giant stain on my dining room rug so I called Madame Paulette. It was a miracle that they were able to get the stain out of the rug and it looked better than it has looked in years when they finished it. I am so happy with the results and have already recommended them to a few friends!

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1 out of 1 people found this review helpful.

.

After a large gathering at my home I had a giant stain on my dining room rug so I called Madame Paulette. It was a miracle that they were able to get the stain out of the rug and it looked better than it has looked in years when they

3
★★★★★

After a large gathering at my home I had a giant stain on my dining room rug so I called Madame Paulette. It was a miracle that they were able to get the stain out of the rug and it looked better than it has looked in years when they

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I had Madame Paulette get a stain out of my wedding gown. During the wedding I picked up my niece and she got her messy fingers all over the back of my gown. Madame Paulette was able to restore it to like new condition so whenever I go to show my daughter day, the stain will not be the focus of the dress!

5
★★★★★

I had Madame Paulette get a stain out of my wedding gown. During the wedding I picked up my niece and she got her messy fingers all over the back of my gown. Madame Paulette was able to restore it to like new condition so whenever I go to show my daughter day, the stain will not be the focus of the dress!

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1 out of 1 people found this review helpful.

.

I brought my wedding dress here to have it cleaned before the ceremony and they did a fantastic job. It had been in my closet since I purchased it so it was a bit wrinkled and just needed to look fresher. They made it look like I had just purchased it the day before my wedding, it was perfect.

5
★★★★★

I brought my wedding dress here to have it cleaned before the ceremony and they did a fantastic job. It had been in my closet since I purchased it so it was a bit wrinkled and just needed to look fresher. They made it look like I had just purchased it the day before my wedding, it was perfect.

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1 out of 1 people found this review helpful.

.

I brought my wedding dress here to have it cleaned before the ceremony and they did a fantastic job. It had been in my closet since I purchased it so it was a bit wrinkled and just needed to look fresher. They made it look like I had just

3
★★★★★

I brought my wedding dress here to have it cleaned before the ceremony and they did a fantastic job. It had been in my closet since I purchased it so it was a bit wrinkled and just needed to look fresher. They made it look like I had just

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Madame Paulette could not have been nicer, more helpful or more effective! They did better than I could have imagined considering the extent of the stain and the long period of time it had to set. They explained every detail to me and kept me up to date and informed.

5
★★★★★

Madame Paulette could not have been nicer, more helpful or more effective! They did better than I could have imagined considering the extent of the stain and the long period of time it had to set. They explained every detail to me and kept me up to date and informed.

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1 out of 1 people found this review helpful.

.

Madame Paulette could not have been nicer, more helpful or more effective! They did better than I could have imagined considering the extent of the stain and the long period of time it had to set. They explained every detail to me and kept

3
★★★★★

Madame Paulette could not have been nicer, more helpful or more effective! They did better than I could have imagined considering the extent of the stain and the long period of time it had to set. They explained every detail to me and kept

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I came home from the Hamptons and seen the rug first thing. It is beautiful again and I am so grateful that I got a new skid pad underneath as well. Thank you very much and please say a thank you to the two young men who came here to do the work.

5
★★★★★

I came home from the Hamptons and seen the rug first thing. It is beautiful again and I am so grateful that I got a new skid pad underneath as well. Thank you very much and please say a thank you to the two young men who came here to do the work.

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1 out of 1 people found this review helpful.

.

I came home from the Hamptons and seen the rug first thing. It is beautiful again and I am so grateful that I got a new skid pad underneath as well. Thank you very much and please say a thank you to the two young men who came here to do

3
★★★★★

I came home from the Hamptons and seen the rug first thing. It is beautiful again and I am so grateful that I got a new skid pad underneath as well. Thank you very much and please say a thank you to the two young men who came here to do

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The settee is superb! I can't believe you managed to get a horrible stain out of the fabric. I'm truly grateful. you did a magnificent job.

5
★★★★★

The settee is superb! I can't believe you managed to get a horrible stain out of the fabric. I'm truly grateful. you did a magnificent job.

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1 out of 1 people found this review helpful.

.

The settee is superb! I can't believe you managed to get a horrible stain out of the fabric. I'm truly grateful. you did a magnificent job.

3
★★★★★

The settee is superb! I can't believe you managed to get a horrible stain out of the fabric. I'm truly grateful. you did a magnificent job.

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Great work guys! Every time I use you guys I have nothing but positive things to say. Thank you for your services!

5
★★★★★

Great work guys! Every time I use you guys I have nothing but positive things to say. Thank you for your services!

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1 out of 1 people found this review helpful.

.

I used this place recently for my wedding. We had a destination wedding to New York from Florida. Luckily we arrived a week early to make preparations, because the airport lost my luggage, which included my wedding dress and my husband??s tuxedo. When they finally delivered our luggage back to us my wedding dress was all beaten up and dirty. The concierge at the hotel told me about Madame Paulette. They cleaned up it very quickly and it looked better than when I bought it. I might just ship all my clothes to be cleaned by Madame Paulette.

5
★★★★★

I used this place recently for my wedding. We had a destination wedding to New York from Florida. Luckily we arrived a week early to make preparations, because the airport lost my luggage, which included my wedding dress and my husband??s tuxedo. When they finally delivered our luggage back to us my wedding dress was all beaten up and dirty. The concierge at the hotel told me about Madame Paulette. They cleaned up it very quickly and it looked better than when I bought it. I might just ship all my clothes to be cleaned by Madame Paulette.

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1 out of 1 people found this review helpful.

.

I used this place recently for my wedding. We had a destination wedding to New York from Florida. Luckily we arrived a week early to make preparations, because the airport lost my luggage, which included my wedding dress and my husband

3
★★★★★

I used this place recently for my wedding. We had a destination wedding to New York from Florida. Luckily we arrived a week early to make preparations, because the airport lost my luggage, which included my wedding dress and my husband

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I really appreciate how they leave your items spotless! You have a customer for life! Thank you guys!

5
★★★★★

I really appreciate how they leave your items spotless! You have a customer for life! Thank you guys!

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1 out of 1 people found this review helpful.

.

I really appreciate how they leave your items spotless! You have a customer for life! Thank you guys!

3
★★★★★

I really appreciate how they leave your items spotless! You have a customer for life! Thank you guys!

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I wanted to let you know everyone is so impressed with the clean rugs. They improve the appearance of the entire room. Excellent work. Thank you!

5
★★★★★

I wanted to let you know everyone is so impressed with the clean rugs. They improve the appearance of the entire room. Excellent work. Thank you!

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1 out of 1 people found this review helpful.

.

I would like to thank you and all your employees, Madame Paulette provided a great service; especially Maria, she did a great job on my four Italian suits.

5
★★★★★

I would like to thank you and all your employees, Madame Paulette provided a great service; especially Maria, she did a great job on my four Italian suits.

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1 out of 1 people found this review helpful.

.

I wanted to let you know everyone is so impressed with the clean rugs. They improve the appearance of the entire room. Excellent work. Thank you!

3
★★★★★

I wanted to let you know everyone is so impressed with the clean rugs. They improve the appearance of the entire room. Excellent work. Thank you!

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I brought an antique family heirloom dress in. It had some rust stains and was a yellowish color from oxidation over the years. I was assured it could be restored to its former glory and I was quoted $350. I was taken back, but, having searched long and hard for somewhere to have the cleaning done properly, what choice did I have?
I finally got my dress back a month ago and I have to say, I am DELIGHTED with the result. To me, worth every penny.

5
★★★★★

I brought an antique family heirloom dress in. It had some rust stains and was a yellowish color from oxidation over the years. I was assured it could be restored to its former glory and I was quoted $350. I was taken back, but, having searched long and hard for somewhere to have the cleaning done properly, what choice did I have?
I finally got my dress back a month ago and I have to say, I am DELIGHTED with the result. To me, worth every penny.

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1 out of 1 people found this review helpful.

.

The only place I, and many of my fellow designers would trust their most delicate, expensive, and prized creations. Did you drop and tear your $50K Monique Lhuillier wedding gown in the mud? This might be the only establishment you can cry to... Not cheap, but if your couture piece is truly that, it won't matter.

5
★★★★★

The only place I, and many of my fellow designers would trust their most delicate, expensive, and prized creations. Did you drop and tear your $50K Monique Lhuillier wedding gown in the mud? This might be the only establishment you can cry to... Not cheap, but if your couture piece is truly that, it won't matter.

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1 out of 1 people found this review helpful.

.

I brought an antique family heirloom dress in. It had some rust stains and was a yellowish color from oxidation over the years. I was assured it could be restored to its former glory and I was quoted $350. I was taken back, but, having

3
★★★★★

I brought an antique family heirloom dress in. It had some rust stains and was a yellowish color from oxidation over the years. I was assured it could be restored to its former glory and I was quoted $350. I was taken back, but, having

.

The only place I, and many of my fellow designers would trust their most delicate, expensive, and prized creations. Did you drop and tear your $50K Monique Lhuillier wedding gown in the mud? This might be the only establishment you can cry

3
★★★★★

The only place I, and many of my fellow designers would trust their most delicate, expensive, and prized creations. Did you drop and tear your $50K Monique Lhuillier wedding gown in the mud? This might be the only establishment you can cry

.

I used this place to have my wedding gown pressed. I must say, they did an amazing job. They got my dress back ON TIME and in PRISTINE condition (they also gave me a complimentary stain removal kit). There was not a single wrinkle in the

3
★★★★★

I used this place to have my wedding gown pressed. I must say, they did an amazing job. They got my dress back ON TIME and in PRISTINE condition (they also gave me a complimentary stain removal kit). There was not a single wrinkle in the

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My regular dry cleaners failed to pre-spot a stain on the pair of pants that were part of a Dunhilll suit. I got it back and it was cleaned-in and basically looked like a nasty cum stain. I took it to Madame Paulette and for $30, they got it out no problem and delivered it across town to my apartment free of charge. Considering I'd have paid $75 for a courier, you really cannot do better than this. They are world famous for getting out tough stains and they basically saved me from having to replace a 2k+ suit. They also famously cleaned the inside of Donald Trump's jet, so if any of you have problems with cat hair, this is the place to go.

5
★★★★★

My regular dry cleaners failed to pre-spot a stain on the pair of pants that were part of a Dunhilll suit. I got it back and it was cleaned-in and basically looked like a nasty cum stain. I took it to Madame Paulette and for $30, they got it out no problem and delivered it across town to my apartment free of charge. Considering I'd have paid $75 for a courier, you really cannot do better than this. They are world famous for getting out tough stains and they basically saved me from having to replace a 2k+ suit. They also famously cleaned the inside of Donald Trump's jet, so if any of you have problems with cat hair, this is the place to go.

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1 out of 1 people found this review helpful.

.

I just wanted to thank you again and let you know how grateful I am for the careful, meticulous, excellent cleaning job that was done to my wardrobe. I appreciate the hard work that they put into it.

5
★★★★★

I just wanted to thank you again and let you know how grateful I am for the careful, meticulous, excellent cleaning job that was done to my wardrobe. I appreciate the hard work that they put into it.

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1 out of 1 people found this review helpful.

.

I would like to express my sincere thanks and gratitude for the amazing job you did on my Negrini fencing clothes. These items were in a very bad condition, and I know from experience that this type of fabric is almost impossible to keep clean. What you and your staff did is almost miraculous.

5
★★★★★

I would like to express my sincere thanks and gratitude for the amazing job you did on my Negrini fencing clothes. These items were in a very bad condition, and I know from experience that this type of fabric is almost impossible to keep clean. What you and your staff did is almost miraculous.

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2 out of 2 people found this review helpful.

.

I just wanted to thank you again and let you know how grateful I am for the careful, meticulous, excellent cleaning job that was done to my wardrobe. I appreciate the hard work that they put into it.

3
★★★★★

I just wanted to thank you again and let you know how grateful I am for the careful, meticulous, excellent cleaning job that was done to my wardrobe. I appreciate the hard work that they put into it.

.

I would like to express my sincere thanks and gratitude for the amazing job you did on my Negrini fencing clothes. These items were in a very bad condition, and I know from experience that this type of fabric is almost impossible to keep

3
★★★★★

I would like to express my sincere thanks and gratitude for the amazing job you did on my Negrini fencing clothes. These items were in a very bad condition, and I know from experience that this type of fabric is almost impossible to keep

.

If you love your clothes and care about how you look, then you should go to Madame Paulette. They bring your clothes back better then they were before and I trust them with anything. Totally awesome dry cleaner.

5
★★★★★

If you love your clothes and care about how you look, then you should go to Madame Paulette. They bring your clothes back better then they were before and I trust them with anything. Totally awesome dry cleaner.

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2 out of 2 people found this review helpful.

.

If you love your clothes and care about how you look, then you should go to Madame Paulette. They bring your clothes back better then they were before and I trust them with anything. Totally awesome dry cleaner.

3
★★★★★

If you love your clothes and care about how you look, then you should go to Madame Paulette. They bring your clothes back better then they were before and I trust them with anything. Totally awesome dry cleaner.

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I want to thank you and Karen and of course, Theresa, for delivering the most magnificent dress to Heather! She loved it, she looked beautiful. The dress was absolutely perfect and it fit her perfectly. Everyone remarked on how elegant and stunning it was. I realize it was not a simple job to "remake" that dress to meet her specifications, but you were able to carry it out.

You and your team were so professional and gracious and considerate, and Theresa is truly skilled and adept at what she does.

A heartfelt THANK YOU! I will certainly recommend you to any and all and will use your service again.

5
★★★★★

I want to thank you and Karen and of course, Theresa, for delivering the most magnificent dress to Heather! She loved it, she looked beautiful. The dress was absolutely perfect and it fit her perfectly. Everyone remarked on how elegant and stunning it was. I realize it was not a simple job to "remake" that dress to meet her specifications, but you were able to carry it out.

You and your team were so professional and gracious and considerate, and Theresa is truly skilled and adept at what she does.

A heartfelt THANK YOU! I will certainly recommend you to any and all and will use your service again.

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3 out of 3 people found this review helpful.

.

Amazing! I am VERY impressed!!!! The white Christian Dior looks brand new. I just can't believe it and must say I didn't think it would possible. Madame Paulette fully met the challenge. I am trying to spread the word. Thank you so much for working your magic. It was a real pleasure.

5
★★★★★

Amazing! I am VERY impressed!!!! The white Christian Dior looks brand new. I just can't believe it and must say I didn't think it would possible. Madame Paulette fully met the challenge. I am trying to spread the word. Thank you so much for working your magic. It was a real pleasure.

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4 out of 4 people found this review helpful.

.

I want to thank you and Karen and of course, Theresa, for delivering the most magnificent dress to Heather! She loved it, she looked beautiful. The dress was absolutely perfect and it fit her perfectly. Everyone remarked on how elegant

3
★★★★★

I want to thank you and Karen and of course, Theresa, for delivering the most magnificent dress to Heather! She loved it, she looked beautiful. The dress was absolutely perfect and it fit her perfectly. Everyone remarked on how elegant

.

Amazing! I am VERY impressed!!!! The white Christian Dior looks brand new. I just can't believe it and must say I didn't think it would possible. Madame Paulette fully met the challenge. I am trying to spread the word. Thank you so

3
★★★★★

Amazing! I am VERY impressed!!!! The white Christian Dior looks brand new. I just can't believe it and must say I didn't think it would possible. Madame Paulette fully met the challenge. I am trying to spread the word. Thank you so

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I was getting married and I needed someone to alter my dress. I hear from a friend that recently got married that she went to Madame Paulette. When I went in there I was happy because she was so nice and listened to what I wanted. I

3
★★★★★

I was getting married and I needed someone to alter my dress. I hear from a friend that recently got married that she went to Madame Paulette. When I went in there I was happy because she was so nice and listened to what I wanted. I

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My wife and I could not be more pleased with the truly outstanding restoration performed by your organization on our De Sede leather sofa. Your men also did an outstanding job on the delivery and installation at Manhattan House. Thank you for more than living up to your fine reputation.

5
★★★★★

My wife and I could not be more pleased with the truly outstanding restoration performed by your organization on our De Sede leather sofa. Your men also did an outstanding job on the delivery and installation at Manhattan House. Thank you for more than living up to your fine reputation.

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5 out of 5 people found this review helpful.

.

I first became familiar with Madame Paulette years ago, when I overheard women talking about it at a fancy dinner held at the Waldorf Astoria. The attention to detail in taking care of garments is well known--especially for preservation and repair of bridal gowns. In addition, they do exceptional dry cleaning which is worth whatever you pay. We recently took a custom made mens suit there and it was inspected carefully and returned in just like new condition.

5
★★★★★

I first became familiar with Madame Paulette years ago, when I overheard women talking about it at a fancy dinner held at the Waldorf Astoria. The attention to detail in taking care of garments is well known--especially for preservation and repair of bridal gowns. In addition, they do exceptional dry cleaning which is worth whatever you pay. We recently took a custom made mens suit there and it was inspected carefully and returned in just like new condition.

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6 out of 6 people found this review helpful.

.

I first became familiar with Madame Paulette years ago, when I overheard women talking about it at a fancy dinner held at the Waldorf Astoria. The attention to detail in taking care of garments is well known--especially for preservation

3
★★★★★

I first became familiar with Madame Paulette years ago, when I overheard women talking about it at a fancy dinner held at the Waldorf Astoria. The attention to detail in taking care of garments is well known--especially for preservation

.

This place has such exceptional service that I bring my most expensive couture garments to Manhattan from New Jersey. They are always able to remove that mystery stain that other dry cleaners are unable to. If they notice that an item needs repair they call in advance to get my authorization and if there is a problem with a piece they always call to advise me of the situation 100% of the time. I know that no place is perfect and things can happen, but Madame Paulette is the closest to perfection that I have found. At Madame Paulette the staff is proactive and at the end of the day, they always have a solution and also a customer?s best interest at heart.

2
★★★★★

This place has such exceptional service that I bring my most expensive couture garments to Manhattan from New Jersey. They are always able to remove that mystery stain that other dry cleaners are unable to. If they notice that an item needs repair they call in advance to get my authorization and if there is a problem with a piece they always call to advise me of the situation 100% of the time. I know that no place is perfect and things can happen, but Madame Paulette is the closest to perfection that I have found. At Madame Paulette the staff is proactive and at the end of the day, they always have a solution and also a customer?s best interest at heart.

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I was about to make my grand entrance into my own wedding reception when one of my well meaning relatives came over to congratulate me with a big embrace and unfortunately left her bright red lipstick on my ivory satin gown! A waiter in the hotel brought me a traditional cure of seltzer to try and help but that only made the stain worse. One of my bridesmaids had the good sense to keep the Madame Paulette stain removal kit which had been packaged with my dress. Although skeptical, I was desperate and willing to try anything. Using a combination of foil wrapped towelettes, in under 5 minutes, the stain was completely gone! Thank you Madame Paulette ? what an incredible invention!!!

2
★★★★★

I was about to make my grand entrance into my own wedding reception when one of my well meaning relatives came over to congratulate me with a big embrace and unfortunately left her bright red lipstick on my ivory satin gown! A waiter in the hotel brought me a traditional cure of seltzer to try and help but that only made the stain worse. One of my bridesmaids had the good sense to keep the Madame Paulette stain removal kit which had been packaged with my dress. Although skeptical, I was desperate and willing to try anything. Using a combination of foil wrapped towelettes, in under 5 minutes, the stain was completely gone! Thank you Madame Paulette ? what an incredible invention!!!

.

This business is terribly run, and obviously resting on it's laurels. The have lost my daughters christening gown, and more than that have never proactively done anything about it. I have had to basically berate them in order to even get any information. Stay away from them. They are horrible.

0
★☆☆☆☆

This business is terribly run, and obviously resting on it's laurels. The have lost my daughters christening gown, and more than that have never proactively done anything about it. I have had to basically berate them in order to even get any information. Stay away from them. They are horrible.

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I have only worked in the city for the last 7 years. I found Madame Paulette soon after I started working ~9 blocks from the store. I normally don't write reviews and actually setup this account with citysearch because I stumbled on this listing and saw their bad review. IT IS COMPLETELY WRONG, I can't see how that possibily happened. Beyond the fact that their various services go way beyond what you could even expect, their customer service is great!

I do admit, I did have a problem with a tie once (It was from Brooks Brothers and when it came back it had a crease in it (which might have happened while stuffed in my bag but who knows). I called customer service ready to argue. They simply said not to worry, they would take care of it. I dropped it off. 2 days later I picked it up (with other stuff of course cause who is going to walk 9 blocks for a tie) and it looked brand new! Even the little pull in it was gone. Did they fix it? Replace it? Who cares! It was great service and they apologized for the inconvienence.

I invest in my clothes, the last thing I am going to do is take them to just any 'cleaner'.

2
★★★★★

I have only worked in the city for the last 7 years. I found Madame Paulette soon after I started working ~9 blocks from the store. I normally don't write reviews and actually setup this account with citysearch because I stumbled on this listing and saw their bad review. IT IS COMPLETELY WRONG, I can't see how that possibily happened. Beyond the fact that their various services go way beyond what you could even expect, their customer service is great!

I do admit, I did have a problem with a tie once (It was from Brooks Brothers and when it came back it had a crease in it (which might have happened while stuffed in my bag but who knows). I called customer service ready to argue. They simply said not to worry, they would take care of it. I dropped it off. 2 days later I picked it up (with other stuff of course cause who is going to walk 9 blocks for a tie) and it looked brand new! Even the little pull in it was gone. Did they fix it? Replace it? Who cares! It was great service and they apologized for the inconvienence.

I invest in my clothes, the last thing I am going to do is take them to just any 'cleaner'.

Pros: They take cleaning to... way beyond 'the next level'

Cons: The price felt high initially but they do things so much better than other 'cleaners', it's worth it.

 

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