Ha Long Bay

★★★★☆

About Ha Long Bay

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The food took more than 40 minutes to be served onto the table. When I got my food, my food was cold. Very cold to the point where I could compare it to outside temperature in January! I asked the server if this food was supposed to be serviced cold because I did not know how Vietnamese food was served. He said that the food should be hot and he would have the cook make another one; however, the restaurant ran out of ingredients therefore, I would need to choose another dish. I chose another dish and again the food took an extremely long time. After the food was consumed and the check came out, I noticed that I was charged the amount of my original dish, which was close to $10. However, the second dish I ate was about $5 because it was in the lunch special. I notified the server, Khan and he said that the restaurant policy is that I am charged for the original dish ordered, not the actual dish I ended up eating. I said that it was unfair that I wanted this corrected so that I pay for the actual dish I ate. He said that this is not the policy that he agrees with; however, something that he has to follow as an employee of the restaurant. I asked for the manager and he said that he was the actual manager. I said since he was not taking care of things the way it should be done, I wanted to speak with the owner. He refused to make contact with myself and the owner and said that I should pay because this is the restaurant policy. I told him that the food took so long that the people that came in after I did completed their meals before my food even came out. He did not even bother apologizing and simply said that the restaurant was very busy. He also even said that the cook said that the food was not cold. If I did not like the dish and wanted another dish made, I would pay for the dish charged. This was not my fault. If the cook made the dish correctly, then nothing like this would have taken place. But if I ate a $5 dish and was charged $10, that is an absurd policy, especially with the policy not written on the menu nor on any place of the restaurant. So if you plan on going to this restaurant, keep your fingers crossed that your order comes out correctly because if not, you will be charged for something you did not eat!

0
★☆☆☆☆

The food took more than 40 minutes to be served onto the table. When I got my food, my food was cold. Very cold to the point where I could compare it to outside temperature in January! I asked the server if this food was supposed to be serviced cold because I did not know how Vietnamese food was served. He said that the food should be hot and he would have the cook make another one; however, the restaurant ran out of ingredients therefore, I would need to choose another dish. I chose another dish and again the food took an extremely long time. After the food was consumed and the check came out, I noticed that I was charged the amount of my original dish, which was close to $10. However, the second dish I ate was about $5 because it was in the lunch special. I notified the server, Khan and he said that the restaurant policy is that I am charged for the original dish ordered, not the actual dish I ended up eating. I said that it was unfair that I wanted this corrected so that I pay for the actual dish I ate. He said that this is not the policy that he agrees with; however, something that he has to follow as an employee of the restaurant. I asked for the manager and he said that he was the actual manager. I said since he was not taking care of things the way it should be done, I wanted to speak with the owner. He refused to make contact with myself and the owner and said that I should pay because this is the restaurant policy. I told him that the food took so long that the people that came in after I did completed their meals before my food even came out. He did not even bother apologizing and simply said that the restaurant was very busy. He also even said that the cook said that the food was not cold. If I did not like the dish and wanted another dish made, I would pay for the dish charged. This was not my fault. If the cook made the dish correctly, then nothing like this would have taken place. But if I ate a $5 dish and was charged $10, that is an absurd policy, especially with the policy not written on the menu nor on any place of the restaurant. So if you plan on going to this restaurant, keep your fingers crossed that your order comes out correctly because if not, you will be charged for something you did not eat!

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Food is very good. Although during different visits to the restaurant, 10-15 minutes after ordering food, the server would come back to our table to say the chef says certain foods we ordered were all of sudden not available or no food substitutions even though we know they were substituted at other visits. It would be nice if the chef would let the server know sometime prior to serving customers when certain foods were unavailable or note on the menu if certain menu items can't have food substitutions. Or maybe they don't like certain customers and make up stuff just to get them not to visit again.

1
★★★☆☆

Food is very good. Although during different visits to the restaurant, 10-15 minutes after ordering food, the server would come back to our table to say the chef says certain foods we ordered were all of sudden not available or no food substitutions even though we know they were substituted at other visits. It would be nice if the chef would let the server know sometime prior to serving customers when certain foods were unavailable or note on the menu if certain menu items can't have food substitutions. Or maybe they don't like certain customers and make up stuff just to get them not to visit again.

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I was looking for a new dining experience and decided vietnamese would be interesting. I looked up vietnamese in columbus and Ha Long Bay was one of the choices, but had a bad review from Feb '08 due to bad service.

We tried it anyway and were very happy with the entire experience. The server was a youngish women who was very attentive and positive. The food was excellent from the appetizers and soups to the main course and dessert. It was very flavorful and was just the kind of new experience I was hoping for.

The ambiance was nice, kind of quiet and muted, but good for eating. The prices were a little less than midrange, and well worth the quality and taste of the food.

I would definitely eat here again as the menu had many items that looked great but we haven't tried yet.

2
★★★★★

I was looking for a new dining experience and decided vietnamese would be interesting. I looked up vietnamese in columbus and Ha Long Bay was one of the choices, but had a bad review from Feb '08 due to bad service.

We tried it anyway and were very happy with the entire experience. The server was a youngish women who was very attentive and positive. The food was excellent from the appetizers and soups to the main course and dessert. It was very flavorful and was just the kind of new experience I was hoping for.

The ambiance was nice, kind of quiet and muted, but good for eating. The prices were a little less than midrange, and well worth the quality and taste of the food.

I would definitely eat here again as the menu had many items that looked great but we haven't tried yet.

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We've been to this restaurant several times, and have witnessed the service decline. Increasingly, dishes on the menu are not available. And the way in which the owner deals with food converns is just poor. Here is an example from our most recent experience: Our seafood tamarind soup came with catfish steak that was chewy and smelly. When we brought this to the kitchen's attention, the feedback was "we must have overcooked it, sorry". Later, when we discussed this matter with the owner, the story changed to "it's hard to get good fish in winter, sorry". At no point, did the staff or the kitchen offer to take back the dish, to offer a subsitute (there is a shrimp version of the tamarind soup on the menu), or offer even partial recompensation.

Doubt we'll ever go back.

0
★☆☆☆☆

We've been to this restaurant several times, and have witnessed the service decline. Increasingly, dishes on the menu are not available. And the way in which the owner deals with food converns is just poor. Here is an example from our most recent experience: Our seafood tamarind soup came with catfish steak that was chewy and smelly. When we brought this to the kitchen's attention, the feedback was "we must have overcooked it, sorry". Later, when we discussed this matter with the owner, the story changed to "it's hard to get good fish in winter, sorry". At no point, did the staff or the kitchen offer to take back the dish, to offer a subsitute (there is a shrimp version of the tamarind soup on the menu), or offer even partial recompensation.

Doubt we'll ever go back.

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This is a great little restaurant located near Polaris. Their dishes have never disappointed us. Try their basil calamari or Vietnamese eggrolls for appetizers if you like fried foods, or their very refreshing papaya salad. The beef noodle soup or house grilled noodles have always been delicious. The best part is, it is never crowded and we never had to wait!

2
★★★★★

This is a great little restaurant located near Polaris. Their dishes have never disappointed us. Try their basil calamari or Vietnamese eggrolls for appetizers if you like fried foods, or their very refreshing papaya salad. The beef noodle soup or house grilled noodles have always been delicious. The best part is, it is never crowded and we never had to wait!

Pros: cleanliness

.

This is truly a wonderful restaurant! My husband and I have eaten there regularly since they first opened and highly recommend it to anyone who will listen. Everyone who has gone on our recommendation have reported back that they loved it. In fact, most of them have become regulars, too.

The service is above reproach. Everyone is always very friendly and helpful. The food coming out of the kitchen is exceptional, both in flavor and presentation. My husband and I just returned from a month in Viet Nam and we can attest to the authenticity of the cuisine. There are quite a few vegetarian offerings on the menu, and they are all wonderful, too! The atmosphere is relaxed and inviting.

Even if you don't know me... take my word for it! You have to eat here!!! I would make reservations if going with a large group or on holidays... just to be safe.

2
★★★★★

This is truly a wonderful restaurant! My husband and I have eaten there regularly since they first opened and highly recommend it to anyone who will listen. Everyone who has gone on our recommendation have reported back that they loved it. In fact, most of them have become regulars, too.

The service is above reproach. Everyone is always very friendly and helpful. The food coming out of the kitchen is exceptional, both in flavor and presentation. My husband and I just returned from a month in Viet Nam and we can attest to the authenticity of the cuisine. There are quite a few vegetarian offerings on the menu, and they are all wonderful, too! The atmosphere is relaxed and inviting.

Even if you don't know me... take my word for it! You have to eat here!!! I would make reservations if going with a large group or on holidays... just to be safe.

Pros: Authentic Vietnamese Cuisine

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I went into the Ha Long Bay restaurant looking for catering service, and a female type manager (possibly the owner or owner's wife) came to me and I extended my hand to her for shaking, but to my surprise she refused to shake her customer, and she was also rude about it. There is gentlemen there, who works there as a server, but this server has a very great customer service history, and he later was sent to me, the customer. I was interesting to see that a server gives great customer service but the manager/owner lacks customer service

1
★★★☆☆

I went into the Ha Long Bay restaurant looking for catering service, and a female type manager (possibly the owner or owner's wife) came to me and I extended my hand to her for shaking, but to my surprise she refused to shake her customer, and she was also rude about it. There is gentlemen there, who works there as a server, but this server has a very great customer service history, and he later was sent to me, the customer. I was interesting to see that a server gives great customer service but the manager/owner lacks customer service

Pros: food

Cons: customer service

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If you're like me and you love Vietnamese food, you might have been disappointed by several Chinese restaurants in town claiming to serve various Vietnamese staples like pho, rice noodle bowls, and egg rolls. You won't be disappointed with Ha Long Bay. The service is friendly and fast, the interior decor is modern, clean, and polished, and the food is excellent and authentically Vietnamese. Best of all, the prices are right at under $10 for almost anything on the menu. If you live on the north side of Columbus, you should definitely give them a try, and if you don't, it's worth the drive. Stop by on your next shopping spree at Polaris, get a steaming bowl of beef pho, and warm up from the cold winter weather.

2
★★★★★

If you're like me and you love Vietnamese food, you might have been disappointed by several Chinese restaurants in town claiming to serve various Vietnamese staples like pho, rice noodle bowls, and egg rolls. You won't be disappointed with Ha Long Bay. The service is friendly and fast, the interior decor is modern, clean, and polished, and the food is excellent and authentically Vietnamese. Best of all, the prices are right at under $10 for almost anything on the menu. If you live on the north side of Columbus, you should definitely give them a try, and if you don't, it's worth the drive. Stop by on your next shopping spree at Polaris, get a steaming bowl of beef pho, and warm up from the cold winter weather.

 

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