A A A Swing City Music Co

★★★★☆
  • 1312 Vandalia St

    Collinsville, IL 62234

    Map & Directions
  • 618-345-6700

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Made a deal with this BS Co. on Ebay-bought and paid for a guitar-then told guitar was no longer available when time to ship. My advise is to not deal with this place or do so at your own peril.

3
★★★★★

Made a deal with this BS Co. on Ebay-bought and paid for a guitar-then told guitar was no longer available when time to ship. My advise is to not deal with this place or do so at your own peril.

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Sounds like you had a horrible experience. I had just the opposite.
I took my 1986 Les Paul Studio in to have a new pickup put in and they took great care of me. The guitar tech put the new pickup in and then set it up at no charge. That set up cost me $30.00 at another store that I wont mention because that is not cool. He also polished it and reconditioned the fret board. It looked awesome. Those guys at Swing City Music are way cool and seem to care! Just my thoughts!

5
★★★★★

Sounds like you had a horrible experience. I had just the opposite.
I took my 1986 Les Paul Studio in to have a new pickup put in and they took great care of me. The guitar tech put the new pickup in and then set it up at no charge. That set up cost me $30.00 at another store that I wont mention because that is not cool. He also polished it and reconditioned the fret board. It looked awesome. Those guys at Swing City Music are way cool and seem to care! Just my thoughts!

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Swing City Music is without a doubt the worst music store I have ever had the misfortune of doing business with. Granted, I have not done a ton of business; however if I did, it would look strange considering I'm calling them the worst music store imaginable.

The first time that I remember having a problem was buying a few picks one random day. I remember that after around 5 minutes and idle chat, they had actually attempted to sell me an ibanez 7-string. Try and understand that this wasn't me entering the store and asking their opinion about a guitar that would suit me. This was me coming in asking for a few picks and nothing more. Talk about a hard sell.

The most recent time was actually getting my schecter C-1 classic fixed. All that was needed was a new tone-selector knob and a new input. I also asked to lower the action as low as possible without any buzzing or dead frets. He stated that it was going to take about a week. I wondered why it took so long for such minor repairs, but still accepted. A week later, I pick up my guitar from the shop, pay the 40-something dollars and head home. Turns out the open D string buzzed like crazy. You could clearly hear it through the amp over distortion. That's right, THE OPEN D STRING. In order for this "guitar technician" to notice this, all he had to do was strum the guitar once and he would have heard it. As I brought it back, I told him about the problem. His excuse was that some players like the lower action because they play with heavy distortion and you can't hear the buzz. I pondered just how much distortion would be required in order to not heard this buzz. I had my amp with full gain on and could still hear it. Despite that, I still had him take it off my hands as he said he'd fix it in a few days only because he'd move it to the top of the list.

Meanwhile, more than 1 week later, I call up only to hear that he's got it on the bench right now and that it would be done tomorrow. So much for only a few days. Despite this, I head up there, pick it up and bring it home only to find that the 12th fret high E dies when you bend it up. Not to mention the 12th fret B and G buzzed as well. At this point, I was so angry that this guy didn't even bother to test out my guitar in one of the most obvious places to test when looking for fret buzz. Instead of sending it back up there, my brother took a flathead screwdriver and hightened the action on the bottom 3 strings which fixed the problem.

In conclusion, Swing City Music is utterly incompetent when it comes to guitar repair and attempt to hard-sell you almost immediately as you enter their store. Not to mention their demeanor just simply leaves a lot to be desired.

1 starred for terrible service.

1
★☆☆☆☆

Swing City Music is without a doubt the worst music store I have ever had the misfortune of doing business with. Granted, I have not done a ton of business; however if I did, it would look strange considering I'm calling them the worst music store imaginable.

The first time that I remember having a problem was buying a few picks one random day. I remember that after around 5 minutes and idle chat, they had actually attempted to sell me an ibanez 7-string. Try and understand that this wasn't me entering the store and asking their opinion about a guitar that would suit me. This was me coming in asking for a few picks and nothing more. Talk about a hard sell.

The most recent time was actually getting my schecter C-1 classic fixed. All that was needed was a new tone-selector knob and a new input. I also asked to lower the action as low as possible without any buzzing or dead frets. He stated that it was going to take about a week. I wondered why it took so long for such minor repairs, but still accepted. A week later, I pick up my guitar from the shop, pay the 40-something dollars and head home. Turns out the open D string buzzed like crazy. You could clearly hear it through the amp over distortion. That's right, THE OPEN D STRING. In order for this "guitar technician" to notice this, all he had to do was strum the guitar once and he would have heard it. As I brought it back, I told him about the problem. His excuse was that some players like the lower action because they play with heavy distortion and you can't hear the buzz. I pondered just how much distortion would be required in order to not heard this buzz. I had my amp with full gain on and could still hear it. Despite that, I still had him take it off my hands as he said he'd fix it in a few days only because he'd move it to the top of the list.

Meanwhile, more than 1 week later, I call up only to hear that he's got it on the bench right now and that it would be done tomorrow. So much for only a few days. Despite this, I head up there, pick it up and bring it home only to find that the 12th fret high E dies when you bend it up. Not to mention the 12th fret B and G buzzed as well. At this point, I was so angry that this guy didn't even bother to test out my guitar in one of the most obvious places to test when looking for fret buzz. Instead of sending it back up there, my brother took a flathead screwdriver and hightened the action on the bottom 3 strings which fixed the problem.

In conclusion, Swing City Music is utterly incompetent when it comes to guitar repair and attempt to hard-sell you almost immediately as you enter their store. Not to mention their demeanor just simply leaves a lot to be desired.

1 starred for terrible service.

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More about A A A Swing City Music Co

We pride ourselves on being extremely versatile. So while guitars, drums and PA are our biggest forms of stock, we also have a plethora of services to offer our customers. From our great no-hassle band instrument rental program to our sound & light technicians that are available to help ease your mind about whatever event you’re running, we have the tools to help you with your needs. Swing City Music also has a large variety of product lines in-stock. Some of our main lines include Fender, Martin, Ibanez, Gretsch, Orange, Pearl, Genz-Benz, JBL, Yamaha, and EV. For other brands that you may be interested in but aren’t listed you can contact us at 618-345-6700. Our stock includes between 350 to 400 guitars at any given time, ranging anywhere from $99.99 on up to about $5000 top end. Such variety allows us to bridge the gap between a one-trick store and a one-stop music warehouse. Our large floor space also allows us to meet the needs of any customer eager to make their next purchase. Contact us today » We also have a great customer consignment service. Our consignment policy is excellent for customers who have some old gear that they would like to pass on. We will work with you to make sure you aren’t getting short-changed by giving you a thorough, written evaluation of what your instrument or amp is worth so you can make the best educated decision. Another great service we provide is the ability to enroll into our lesson program. Students are assigned to an experienced instructor once a week who will personally work with them and teach the ins and outs of the designated instrument. With recitals twice a year to show off what students have learned, our lessons program is a great way to begin your musical journey. Read more about our policies and services » Whether it be musical instruments, PA, DJ & lighting or just a general desire to improve your sound, the Swing City family has the passion and drive to make sure you get what you need every time you walk through our doors. Swing City Music, family owned and operated, has been in business for over 50 years and we look forward to making every moment count. So swing by or give us a call and help us to continue making history one instrument at a time.

 

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