J & M Auto Body

★☆☆☆☆
  • 6 Executive Dr B

    Toms River, NJ 08755

    Cross street: Route 37 West to Executive Drive in Toms River

    Map & Directions
  • 732-736-0423

About J & M Auto Body

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Automotive

Automotive
More choices in Toms River:
Resultset_next

County Line Auto Body

278 Alexander Ave Howell, MI

Resultset_next

Diamond Auto Repair

601 Richmond Ave Point Pleasant Beach, NJ

1.0 3
Hi! Sign in to let us know how J & M Auto Body was?
Write a Review
.

Well I only wish I would have read these reviews before I dropped my motorcycle off. When I dropped it off with minor damage that really didn't need to be fixed, I could still ride it, I wanted a couple dents fixed and I was told by John the owner it would be a week to repair, now he's had it the whole month of Oct and has told me also it will be done at the end of the week everytime I call, after reading these reviews i can just see my bike sitting there the whole winter and I don't think i'm going to let that happen, I will pull it out and take it else where, like Hyers auto body where I don't get lied to.\r
I think if John would tell the customer the truth the first time he would have a much better relationship with them and much better reviews at least I know now not to recomend any one to them for work.regardless of how well it turns out, I don't think anyone likes being lied to as much as he and his emplpoyees do.I would really like to see how John would react to someone lieing to him the way that he lies. Well I got my motorcycle back after a month and some days, and I must say that John even though I waited so long did a great and outstanding job on my bike much better than I ever expected , the turn out on body work and paint was an eye catcher that everyone comented on. Thanks John for the work you did and time spent.

0
★☆☆☆☆

Well I only wish I would have read these reviews before I dropped my motorcycle off. When I dropped it off with minor damage that really didn't need to be fixed, I could still ride it, I wanted a couple dents fixed and I was told by John the owner it would be a week to repair, now he's had it the whole month of Oct and has told me also it will be done at the end of the week everytime I call, after reading these reviews i can just see my bike sitting there the whole winter and I don't think i'm going to let that happen, I will pull it out and take it else where, like Hyers auto body where I don't get lied to.\r
I think if John would tell the customer the truth the first time he would have a much better relationship with them and much better reviews at least I know now not to recomend any one to them for work.regardless of how well it turns out, I don't think anyone likes being lied to as much as he and his emplpoyees do.I would really like to see how John would react to someone lieing to him the way that he lies. Well I got my motorcycle back after a month and some days, and I must say that John even though I waited so long did a great and outstanding job on my bike much better than I ever expected , the turn out on body work and paint was an eye catcher that everyone comented on. Thanks John for the work you did and time spent.

.

J & M was recommended to me after my Honda Pilot was stuck by someone that ran a red light. The body work they did for a family member (a minor, one day job) looked great and the price was fair. The shop is actually the one used by local Honda dealerships. Right after the vehicle was towed to the shop, J & M really gave me the impression that they were going to be on top of things. The auto insurance companies were contacted and the damage was appraised fast. Then, the parts had to be ordered. What should have been a two or three week job extended to four. I was in constant contact with the shop. I rarely spoke with the owner, John. He was always with another customer or out of the shop. When week four transitioned into week five, I realized that I would have to be relentless in order to get my vehicle back anytime soon. John told me that parts were on back order and that some of the parts he received were the wrong ones so they had to be shipped back. It was clear that there was no progress. As I pressed the shop more and more, I started with being promised that it would be completed by the end of the week. Weeks went by and John kept passing the buck to Honda and their lack of readily available parts. He explained that sheet metal parts are harder to come by than mechanical parts. Maybe that's the case for his shop. Over two months passed and finally I was told the vehicle was ready for pickup. When I arrived at J & M, I inspected the vehicle. There was a gauge in one of the rims. John told me that he recently ordered a replacement and that I would have to come back so he could switch it. I did and that was a mess too. He explained that it can be done first thing in the morning and he was going to run it over to a local wheel alignment shop to make certain everything was in alignment. John supposedly did this and I received a call from him stating that he took the vehicle for a test drive after the alignment and it didn't feel right. So, it was back to the alignment shop. It took an entire day to get the truck back. The aligment should have taken no more than an hour. \r
The biggest problem I had with dealing with J & M was the use of a rental vehicle. The insurance companies allowed a rental for a maximum of twenty days, based on the original appraisal. I fought with them and J&M. I was able to have the insurance company cover more than the twenty days, but they said that if I could provide them with the proof that it wasn't the body shop's fault for the delay, they would cover the entire amount. Once again, I had to contact John. He explained that he recently hired a new office manager and all the customers files were mixed up or missing pieces of paperwork. My file, naturally, was one of them. I was lied to relentlessly. The office manager told me that she personally delivered my file to John. When I spoke with John, he told me he was unable to locate it. He said that all the replacement parts were genuine from a dealership. I then asked if he could contact the dealership for proof that parts were on extensive backorder. Days passed and nothing. Finally, John was honest enough to tell me that parts were on back order, but by the time he received them, he was already in the middle of doing repair work on other vehicles. My truck was pushed off. He could not find the time to complete the job. I could not believe it, but it was nice to finally hear the truth. John said that I should speak with someone from the insurance company and find out the maximum amount they would pay towards the rental. After obtaining the dollar amount, I contacted John again. It was a difference of about $600.00. He said that he could work something out with me. I told him that the only thing that can be worked out is if he paid the remaining portion. I am still waiting. This took place last spring.

0
★☆☆☆☆

J & M was recommended to me after my Honda Pilot was stuck by someone that ran a red light. The body work they did for a family member (a minor, one day job) looked great and the price was fair. The shop is actually the one used by local Honda dealerships. Right after the vehicle was towed to the shop, J & M really gave me the impression that they were going to be on top of things. The auto insurance companies were contacted and the damage was appraised fast. Then, the parts had to be ordered. What should have been a two or three week job extended to four. I was in constant contact with the shop. I rarely spoke with the owner, John. He was always with another customer or out of the shop. When week four transitioned into week five, I realized that I would have to be relentless in order to get my vehicle back anytime soon. John told me that parts were on back order and that some of the parts he received were the wrong ones so they had to be shipped back. It was clear that there was no progress. As I pressed the shop more and more, I started with being promised that it would be completed by the end of the week. Weeks went by and John kept passing the buck to Honda and their lack of readily available parts. He explained that sheet metal parts are harder to come by than mechanical parts. Maybe that's the case for his shop. Over two months passed and finally I was told the vehicle was ready for pickup. When I arrived at J & M, I inspected the vehicle. There was a gauge in one of the rims. John told me that he recently ordered a replacement and that I would have to come back so he could switch it. I did and that was a mess too. He explained that it can be done first thing in the morning and he was going to run it over to a local wheel alignment shop to make certain everything was in alignment. John supposedly did this and I received a call from him stating that he took the vehicle for a test drive after the alignment and it didn't feel right. So, it was back to the alignment shop. It took an entire day to get the truck back. The aligment should have taken no more than an hour. \r
The biggest problem I had with dealing with J & M was the use of a rental vehicle. The insurance companies allowed a rental for a maximum of twenty days, based on the original appraisal. I fought with them and J&M. I was able to have the insurance company cover more than the twenty days, but they said that if I could provide them with the proof that it wasn't the body shop's fault for the delay, they would cover the entire amount. Once again, I had to contact John. He explained that he recently hired a new office manager and all the customers files were mixed up or missing pieces of paperwork. My file, naturally, was one of them. I was lied to relentlessly. The office manager told me that she personally delivered my file to John. When I spoke with John, he told me he was unable to locate it. He said that all the replacement parts were genuine from a dealership. I then asked if he could contact the dealership for proof that parts were on extensive backorder. Days passed and nothing. Finally, John was honest enough to tell me that parts were on back order, but by the time he received them, he was already in the middle of doing repair work on other vehicles. My truck was pushed off. He could not find the time to complete the job. I could not believe it, but it was nice to finally hear the truth. John said that I should speak with someone from the insurance company and find out the maximum amount they would pay towards the rental. After obtaining the dollar amount, I contacted John again. It was a difference of about $600.00. He said that he could work something out with me. I told him that the only thing that can be worked out is if he paid the remaining portion. I am still waiting. This took place last spring.

.

My car was hit while parked and had a great deal of body damage, an acquaintance suggested I take it to J&M and told me they did good work. I don't know what I did to make my acquaintance hate me so much! I took the car to the shop and the insurance company paid them with in the week, for some reason they found it necessary to hold my car HOSTAGE for six months. At first the job was supposed to only take three weeks at most; well after two months the insurance company stopped paying for the rental car. J&M was kind enough to offer to pick up the tab for my rental and assured me that my car would be done by the end of the week. That week came and went, and so did many more and each visit to J&M to check on my car was identical; they were making no progress on the car. ""They were having difficulty finding parts."" For a 2007 Mazda 3? Really? In short, four months later I got my lawyer involved in the situation, THEN my car was done in a week.
- Keep in mind THIS TOOK SIX MONTHS!
- The hood wasn't fitted properly.
- They let me come to pick it up twice, when it wasn't actually done. I drove out for nothing and left in my rental car.
- Pretty much the entire car was painted; there were scratches in the paint.
- The trunk leaked, the interior wasn't put back together properly, they never put my hood insulation back on.
- My ""new"" rims, were scratched up and had a lot of brake dust in them (not new at all)
- My rear driver side wheel wasn't lined up properly and it was turned inwards. (not safe at all) So much for a full alignment.
- The ""genuine Mazda parts"" were all after market (not made by Mazda)
- They added a pin stripe to make up for holding my car hostage. I didn't want it.
- They forgot to put the door molding back on my passenger side.
- My washer fluid wasn't hooked back up.
Among other things. I had to bring my car back twice to get things fixed, when I took it back for the back wheel they tried to tell me that my car wouldn't be done that day. Even though I called, made an appointment and was promised it would only take a few hours on ONE day. Seeing as they had my car for six months I am disgusted that they couldn't even do a decent job, asking for good is just asking too much. They obviously take no pride in their work, have no sense of urgency until you call a lawyer and they don't care if they return the car in unsafe condition. The work was sloppy to put it kindly and John the owner is a pushy jerk who's answer to everything is ""tell them I'm with another customer."" I certainly hope not, you can't handle the ones you have. But at least they were kind enough to provide me with a rental car for the four months they let my car sit in their shop; Enterprise recently called ME asking why they haven't been paid. Six months later and I'm STILL not done dealing with John and his deplorable business practices. All J&M did for me was waste my time and test my patience. If you're desperate make sure you hold onto your money until after all the work is done and they call you to pick up your car. That is, if they even have enough in the business to fix a car with out your money.

0
★☆☆☆☆

My car was hit while parked and had a great deal of body damage, an acquaintance suggested I take it to J&M and told me they did good work. I don't know what I did to make my acquaintance hate me so much! I took the car to the shop and the insurance company paid them with in the week, for some reason they found it necessary to hold my car HOSTAGE for six months. At first the job was supposed to only take three weeks at most; well after two months the insurance company stopped paying for the rental car. J&M was kind enough to offer to pick up the tab for my rental and assured me that my car would be done by the end of the week. That week came and went, and so did many more and each visit to J&M to check on my car was identical; they were making no progress on the car. ""They were having difficulty finding parts."" For a 2007 Mazda 3? Really? In short, four months later I got my lawyer involved in the situation, THEN my car was done in a week.
- Keep in mind THIS TOOK SIX MONTHS!
- The hood wasn't fitted properly.
- They let me come to pick it up twice, when it wasn't actually done. I drove out for nothing and left in my rental car.
- Pretty much the entire car was painted; there were scratches in the paint.
- The trunk leaked, the interior wasn't put back together properly, they never put my hood insulation back on.
- My ""new"" rims, were scratched up and had a lot of brake dust in them (not new at all)
- My rear driver side wheel wasn't lined up properly and it was turned inwards. (not safe at all) So much for a full alignment.
- The ""genuine Mazda parts"" were all after market (not made by Mazda)
- They added a pin stripe to make up for holding my car hostage. I didn't want it.
- They forgot to put the door molding back on my passenger side.
- My washer fluid wasn't hooked back up.
Among other things. I had to bring my car back twice to get things fixed, when I took it back for the back wheel they tried to tell me that my car wouldn't be done that day. Even though I called, made an appointment and was promised it would only take a few hours on ONE day. Seeing as they had my car for six months I am disgusted that they couldn't even do a decent job, asking for good is just asking too much. They obviously take no pride in their work, have no sense of urgency until you call a lawyer and they don't care if they return the car in unsafe condition. The work was sloppy to put it kindly and John the owner is a pushy jerk who's answer to everything is ""tell them I'm with another customer."" I certainly hope not, you can't handle the ones you have. But at least they were kind enough to provide me with a rental car for the four months they let my car sit in their shop; Enterprise recently called ME asking why they haven't been paid. Six months later and I'm STILL not done dealing with John and his deplorable business practices. All J&M did for me was waste my time and test my patience. If you're desperate make sure you hold onto your money until after all the work is done and they call you to pick up your car. That is, if they even have enough in the business to fix a car with out your money.

 

Wait, you're the expert.

If you've been to or used J & M Auto Body, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review