Acme Canine

★★★☆☆
  • 1385 Franklin St corner of First & Franklin Sts

    Lewis Center, OH 43035

    Cross street: Lewis Center Road

    Map & Directions
  • 740-548-1717

About Acme Canine

Categories
Hours
Monday through Saturday 9am to evening
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Pets & Animals

Pets & Animals
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3.0 2
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Additional information 7/29/14:
On April 3, 2014, my 6-month-old puppy was killed (strangled to death) in the care of Acme Canine. Original review is below, but I am finally in receipt of the incident report am in disbelieve of all the missteps and errors. It is obvious why my dog died that day. The incident report reveals that my dog WAS left alone, there was only one person at the facility and they did not have appropriate tools to cut off the choker collar. As they fumbled around making phone calls, getting staff to the facility and attempting to use pliers to cut off the collar, my dog died. The report acutally says, "Finally someone found something to cut the collar off." The problem is, by then, my dog was dead. They were ill-prepared to handle an emergency situation. Inadequate staffing, training and equipment resulted in the senseless death of a thriving, beautiful 6-month-old puppy. There are plenty of areas of opportunity for this company... constant supervision of dogs, appropriate equipment and training, and an emergency preparedness plan to name just a few.
Original review:
On April 3, 2014, my 6-month-old puppy was strangled to death at Acme Canine Resource Center in Lewis Center, Ohio. She was there for daycare (not training). Upon our arrival at 9AM, the kennel worker took off Gracies personal collar and placed a choker collar and lead on her. She was released into the play area with two other dogs. I said goodbye, told my sweet girl to have a fun day and headed to work. At 9:20 I got a call that there had been an emergency, Gracie had gotten tangled up with another dog and was unconscious. As it turns out, she was dead. Her life ended that day at Acme Canine Resource Center under their care. Mine is forever changed.
I had a brief meeting with the Laura Pakis (owner) immediately following Gracies death and requested policy change relative to choker collars, leads and supervision. I asked for policy change to be Gracies legacy so this would never happen to another dog. Laura mentioned that she would call in a couple of days and maybe we could plan a memorial service for Gracie.
Later that day, I realized I had no idea what really happened that morning so I asked for written documentation of the details surrounding Gracies death. I was told the kennel worker was at home filling out an incident report and sending it in. Having heard nothing from Acme, I sent a follow-up letter on April 18 asking for policy change, financial reimbursement of my investment in Gracie and again, requested a copy of the incident report. I asked for a response from them by April 25.
To date, I have still not received a copy of the incident report. And for the record, I never got that call from Laura regarding a memorial service. I heard some details of my puppys death, along with the general public, on a Channel 4 Investigates TV news story that aired locally on April 30. In that same news story, I heard for the first time of a policy change at Acme regarding the use of martingale collars versus a chocker collar. In my opinion, this is a step in the right direction, but there is more work needed to keep dogs safe in their care. It is also my opinion that Acme has not given me the respect or concern I deserved having had my dog killed in their facility, under their care. I deserve to know what happened that morning and I would think they would want me to personally be aware of any policy change resulting from the death of my puppy. To be fair, I received a letter from them on May 6 (nearly 5 weeks after her death) and another one on May 13. Both were full of many words but neither directly or clearly addressed any of my requests. I could not be more disappointed in the way they have responded to this wrongful death.
If you take your beloved pet to a facility for daycare, boarding or training, please be aware of their policies regarding collars, leads and supervision. This awareness could save your pets life. The unthinkable can happen without proper policies and procedures in place. If bringing this awareness to the general public saves one pets life, Gracies death will not have been in vain. RIP sweet girl. You will always be loved and missed.

1
★☆☆☆☆

Additional information 7/29/14:
On April 3, 2014, my 6-month-old puppy was killed (strangled to death) in the care of Acme Canine. Original review is below, but I am finally in receipt of the incident report am in disbelieve of all the missteps and errors. It is obvious why my dog died that day. The incident report reveals that my dog WAS left alone, there was only one person at the facility and they did not have appropriate tools to cut off the choker collar. As they fumbled around making phone calls, getting staff to the facility and attempting to use pliers to cut off the collar, my dog died. The report acutally says, "Finally someone found something to cut the collar off." The problem is, by then, my dog was dead. They were ill-prepared to handle an emergency situation. Inadequate staffing, training and equipment resulted in the senseless death of a thriving, beautiful 6-month-old puppy. There are plenty of areas of opportunity for this company... constant supervision of dogs, appropriate equipment and training, and an emergency preparedness plan to name just a few.
Original review:
On April 3, 2014, my 6-month-old puppy was strangled to death at Acme Canine Resource Center in Lewis Center, Ohio. She was there for daycare (not training). Upon our arrival at 9AM, the kennel worker took off Gracies personal collar and placed a choker collar and lead on her. She was released into the play area with two other dogs. I said goodbye, told my sweet girl to have a fun day and headed to work. At 9:20 I got a call that there had been an emergency, Gracie had gotten tangled up with another dog and was unconscious. As it turns out, she was dead. Her life ended that day at Acme Canine Resource Center under their care. Mine is forever changed.
I had a brief meeting with the Laura Pakis (owner) immediately following Gracies death and requested policy change relative to choker collars, leads and supervision. I asked for policy change to be Gracies legacy so this would never happen to another dog. Laura mentioned that she would call in a couple of days and maybe we could plan a memorial service for Gracie.
Later that day, I realized I had no idea what really happened that morning so I asked for written documentation of the details surrounding Gracies death. I was told the kennel worker was at home filling out an incident report and sending it in. Having heard nothing from Acme, I sent a follow-up letter on April 18 asking for policy change, financial reimbursement of my investment in Gracie and again, requested a copy of the incident report. I asked for a response from them by April 25.
To date, I have still not received a copy of the incident report. And for the record, I never got that call from Laura regarding a memorial service. I heard some details of my puppys death, along with the general public, on a Channel 4 Investigates TV news story that aired locally on April 30. In that same news story, I heard for the first time of a policy change at Acme regarding the use of martingale collars versus a chocker collar. In my opinion, this is a step in the right direction, but there is more work needed to keep dogs safe in their care. It is also my opinion that Acme has not given me the respect or concern I deserved having had my dog killed in their facility, under their care. I deserve to know what happened that morning and I would think they would want me to personally be aware of any policy change resulting from the death of my puppy. To be fair, I received a letter from them on May 6 (nearly 5 weeks after her death) and another one on May 13. Both were full of many words but neither directly or clearly addressed any of my requests. I could not be more disappointed in the way they have responded to this wrongful death.
If you take your beloved pet to a facility for daycare, boarding or training, please be aware of their policies regarding collars, leads and supervision. This awareness could save your pets life. The unthinkable can happen without proper policies and procedures in place. If bringing this awareness to the general public saves one pets life, Gracies death will not have been in vain. RIP sweet girl. You will always be loved and missed.

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I am very pleased with this dog training company. Their compassion, integrity and attention to detail far surpasses other dog trainers in the area. It is important to note that each person at Acme Canine cares deeply about the dogs that are their responsibility. They can even identify the dog by its bark. So often when you hire a service provider they do the job and then you never hear from them again let alone do they return calls when you have an issue years later, but Acme Canine is different. They remain in contact with you and are there when you need them. I couldn't be more happy with finding them and having both my dogs trained and in their care numerous times. I am so glad to have found this company and highly recommend them to others.

5
★★★★★

I am very pleased with this dog training company. Their compassion, integrity and attention to detail far surpasses other dog trainers in the area. It is important to note that each person at Acme Canine cares deeply about the dogs that are their responsibility. They can even identify the dog by its bark. So often when you hire a service provider they do the job and then you never hear from them again let alone do they return calls when you have an issue years later, but Acme Canine is different. They remain in contact with you and are there when you need them. I couldn't be more happy with finding them and having both my dogs trained and in their care numerous times. I am so glad to have found this company and highly recommend them to others.

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We train dogs for the real world using real life distractions. Our training techniques are based on your goals and your dog's personality and temperament

 

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