Fairfax Honda

The Fairfax Honda Service Department is an absolute Ripoff! My daughter took her car in for an oil change and they ended up charging her $485 for a 30,000 mile "tune up". When she called and told me how much they were charging I told her to stop them and get the car out of there. She was told the extended warranty I paid $1,800 for when I purchased the car would not take affect if she didn't have the work done there! I called and talked to service department and was told they would not stop the process because they had already drained the transmission and oil. Which is not true since I own the car outright and I was willing to accept the liability! I could have towed the car to my TRUSTED Mechanic's garage and had the "tune up", still for LESS than half the price they were charging. When I asked what was included in this so called tune up that cost $485 I was told they change the oil, transmission fluid, rotate tires, check the emergency brake, change the air filters, check and top of fluids!!! What fluids are left, the windshield wiper, which cost $1.20 a gallon!? When I googled the average cost for a 30,000 mile tune up is $250! Get a second opinion before letting this dealership do any work to your car OR... just save yourself the aggravation and take your car to your trusted local mechanic.

Posted 11/15/09 | Report Abuse

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Expect to get ripped off. Don't expect the manager on duty to care. The managers were as difficult if not more difficult than anyone else there. Very bad staff. Non-existent customer service.

Posted 11/05/09 | Report Abuse

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fairfax honda has a very good service staff. I have taken my car there three times now and every time I was very pleased and happy with the service and work performed.

Posted 08/27/09 | Report Abuse

0 out of 1 people found this review helpful.

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bought a honda accord from fairfax honda and had the service done with Landmark honda. Both places obviously owned and operated by Rosenthal chain provided great prices and customer service. Its hard to find one decent dealership I hit the jackpot with two!!!

Posted 08/16/09 | Report Abuse

0 out of 2 people found this review helpful.

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Beware!! We only needed a late-model, 4-5K car to get us around locally. They assured us a 1994 Honda Accord would do the job and, when I asked about the brakes, said they passed inspection and were fine. One week later, we learned the car needed brakes and rotars, front and rear, to the tune of $1200 (their service department's price quote). All involved parties admitted that they knew that when we left the lot---and had no responsibility to tell us. They lied while looking me in the eye.

What stands out more than the hoodwinking we got--and shame on us for not doing better due dilligence here--was the rudeness and utter disregard for my 8-month old fetus' safety by the Service Department Manager. We got our money back, but would have kept the car had he agreed to fix what should have been done in the first place, no cost. Next our salesguy, Darrin, calls me at home a week later to berate me after my husband posted a bad review online (again, I'm 8 months pregnant...I really don't think the stress is good for my baby). If you think you have gotten good service at any Rosenthal dealership, you must be related to your sales rep...or very very naive.

Posted 07/30/09 | Report Abuse

1 out of 1 people found this review helpful.

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Pleasant, much nicer than the dealers in the the other areas and sold us a car-2008 CRV cheaper than any quote we had received in town. We have had the good luck of having work done here as well and we are so happy to find a reliable place to take our car to for all its needs. Our experience with Fairfax honda has been excellent.

Posted 06/30/09 | Report Abuse

0 out of 4 people found this review helpful.

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I would especially like to compliment my service ad visor at Fairfax honda. He is very knowledgeable and straight forward regarding what service and /or repairs I should have done to keep my Honda Accord in tip top shape. He is one of the main reasons that I would not even consider going elsewhere for service. I bought this car from here two years ago and the experience was great even back then. I am very fortunate to have found a place that has a fantastic staff all around.

Posted 06/01/09 | Report Abuse

0 out of 4 people found this review helpful.

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I went to Fairfax Volvo based on the recommendation of an independent Volvo tech who knew I needed warranty work.
At Farifax Volvo I was treated well, and the service was performed in a timely manner. All my service needs were addressed, and I was kept abreast of the progress they were making when the car was in the shop.
Overall, a very positive experience

Posted 05/09/09 | Report Abuse

0 out of 4 people found this review helpful.

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My family has been with Fairfax Honda since 1980. We presently have 3 honda cars in our driveway! During this period Rosenthal has sold us over 10 cars. We of course have had numerous service department visits. All of times we have visited the people at fairfax honda have been pleasant and professional. The one time that a service resulted in a bad result, they fixed it ASAP and threw in a free oil change besides!

Posted 04/28/09 | Report Abuse

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The honda Service department at rosenthal honda is a really nice and accomplished service place to get your cars staying new and running good. I have been taking mine here for about 2 years and its the best place I can think of.

Posted 03/12/09 | Report Abuse

0 out of 6 people found this review helpful.

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Some nice Honda cars I test drove like 5 in one day:) Got a good deal on a accord..nice guy That was patient with me all day. I was just looking for the right one and they seemed to have a lot of choices to pick from.

Posted 02/09/09 | Report Abuse

0 out of 5 people found this review helpful.

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I am very happy to have gone to Rosenthal Honda when I decided to buy a car. They gave me a great deal and the CC was superb. I'll definitely refer this dealer to other people.

Posted 01/14/09 | Report Abuse

0 out of 9 people found this review helpful.

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I took my car to the fairfax honda dealership and they serviced my car in one day and gave me a rental . They put all my paperwork through to the warranty company so that the i didn't have to pay anything. I will be a customer to this place for a long life.

Posted 12/16/08 | Report Abuse

0 out of 7 people found this review helpful.

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After 2.5 months, my problems have yet to be resloved. Originally visited Fairfax Honda to address an issue with my headliner (a rattle) and a navigation problem. After 5 visits and 2.5 months, the rattle has gotten worse and I do not have a dvd navigation disc. I attribute some of these issue to poor timing, however, I believe incompetency to be far more prevailing. I receive the same excuses each time I speak with a representative. I am not updated on the status of the parts order, unless I place a call to the dealership. Customer service is meaningless to the service department and quality/pride in their work is of little importance. I would give a rating of zero, if there was such an option. Needless to say, I shall never visit this dealership again.

Posted 12/08/08 | Report Abuse

2 out of 2 people found this review helpful.

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Its about time a car dealer learns how to take care of a paying customer. It is all in the Service! Fairfax Honda did exactly that. They accomodated me when they did not have to when I bought me honda accord in due to a transmission issue.

Posted 10/22/08 | Report Abuse

0 out of 8 people found this review helpful.

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Fairfax honda made buying a honda accord very easy. I first dealt with them through email and then I spoke to them on the phone. They had the car I wanted and also gave me a fair price that was lower than several other dealers. Would definitely recommend this dealer.

Posted 10/15/08 | Report Abuse

0 out of 5 people found this review helpful.

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They mechanics at Fairfax Honda know what they're doing: Their repair shop is excellently run, very efficient with multiple employees attending to me when I am there for my Honda maintenance and they offer shuttle service too. They were very helpful with the questions I'd had, and were very quick in getting my car back to me. I highly recommend Fairfax Honda for their service department

Posted 09/11/08 | Report Abuse

0 out of 5 people found this review helpful.

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I would recommend fairfax honda to buy a honda from. The people there are very good. They are helpful and will take their time to assist you. Price is good too.

Posted 08/29/08 | Report Abuse

0 out of 4 people found this review helpful.

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This Honda dealer has a great service staff. They are very helpfull and the repairs are done in a timely manner. I used to take my car to an independent shop but after calling Fairfax Honda and getting their price quote, I decided to use them. Not only did I get a better deal on my brake replacement, I feel much more comfortable that they are done by Honda technicians.

Posted 07/15/08 | Report Abuse

0 out of 1 people found this review helpful.

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I was test driving a variety of competing vehicles last week. I had researched the vehicles months before and did not require much sales work from the dealer. While at Fairfax Honda, the salesman assisted me and spent about two hours in test driving, answering questions I didn't even think of. He had a wealth of knowledge of technical details and accurate opinions about the power train and transmission. The service and salesmanship he exhibited was extraordinary and made feel that with all the research I did, there was more to learn. I still have not made a decision if a Honda is the right car for me but I have to say the salesman has influence me a lot.

Posted 06/30/08 | Report Abuse

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I have always service and purchased my car at hendrick honda in woodbridge, however i just purchased by new honda at fairfax honda. I went there after several email exchanges with my salesman. I submitted several request to hendrick honda for a new quote request but did not get a response until 3 days later. i was impressed with how quickly fairfax honda provided me a pricing on the honda accord that I was interested in. I received a price quote back in less than 5 minutes from submitting my request. Driving the extra distance has paid off as my overall experience was very pleasant. I also may bring my honda there to get service if the service staff is as good as my saleman in taking care of my needs.

Posted 05/14/08 | Report Abuse

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I bought a vehicle from this dealership (Fairfax Honda) and 5 days later the vehicle broke down while in Philadelphia PA. It had been less than 500 miles. I had the car towed to a nearby dealership in PA and the dealership we amazed that the car hadn't had a diagnostic servicing before it was sold. It had they would have know about the default in the car. The total service cost me $925 and it had been 5 days from purchase. I called Sales Managers Darrin Loudermilk and Dave Terrin to see what can be done. Darrin was somewhat understanding but Dave was very disrespectful and challenged me on the analysis of the dealership in PA. He then told me I had to follow up with his supervisor Michael Taylor. I have left two voice messages for Mr. Taylor and he hasn't returned my calls or messages. My next step is contacting General Manager Cary Schwab.

Posted 02/28/08 | Report Abuse

1 out of 1 people found this review helpful.

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I just got my new CR-V from Fairfax Honda. Going to Fairfax Honda was one of the best choices Ive ever made, the staff was wonderful and at no point did I ever feel pressured into anything. I walked away with a vehicle I love at a great price. Thank you to the sales staff and managers for making the buying process so easy and the next time I need a new vehicle I know Ill be going back to Fairfax Honda!

Posted 08/16/07 | Report Abuse

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Nice and friendly staff that made my purchasing experience enjoyable. Just had my car first oil change and they even washed my car. Thanks fairfax honda

Posted 08/16/07 | Report Abuse

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This is a smaller Honda dealership. You will be better off going to a bigger dealership such as Rosenthal Honda. That is IF you need to buy a Honda, and buy it new instead of used from a private party. Bigger volumes should allow the dealership to sell at lower prices.

Posted 04/06/06 | Report Abuse

1 out of 1 people found this review helpful.

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