Acura of Chattanooga

★★★★☆

About Acura of Chattanooga

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  • Acura
Hours
M-F 9am-7pm, Sa 9am-6pm, Su Closed (Service Hours - Mon - Fri 7:00 AM - 6:00 PM, Sat 8:00 AM - 4:00 PM, Sun Closed)
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3.6364 11
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Awful customer service!\r
I have had a terrible experience from leasing my car to the service I received. My lease was written incorrectly and I had to make 2 extra trips to the dealership and they wanted me to sign a new lease at 0 miles

3
★★★★★

Awful customer service!\r
I have had a terrible experience from leasing my car to the service I received. My lease was written incorrectly and I had to make 2 extra trips to the dealership and they wanted me to sign a new lease at 0 miles

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I recently took my 2009 MDX into Pye Acura for service. I was pleasantly greeted by a young man named Andy. He listened to my issues about my car and promptly had it brought into service. I was kept informed and my car was returned washed

3
★★★★★

I recently took my 2009 MDX into Pye Acura for service. I was pleasantly greeted by a young man named Andy. He listened to my issues about my car and promptly had it brought into service. I was kept informed and my car was returned washed

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I dont know what kind of outfit they are running down there at PYE Acura but the owner or manager really needs re-evaluate their hiring policy or at least do some random drug testing. I was at the lot just looking when one of the saleman,

3
★★★★★

I dont know what kind of outfit they are running down there at PYE Acura but the owner or manager really needs re-evaluate their hiring policy or at least do some random drug testing. I was at the lot just looking when one of the saleman,

.

You may reach Mr. Lionel Ford Pye II also known as
Johnny Pye on his personal cell phone at
706-463-1582... He will be handling all future complaints personally.

Thank You.

3
★★★★★

You may reach Mr. Lionel Ford Pye II also known as
Johnny Pye on his personal cell phone at
706-463-1582... He will be handling all future complaints personally.

Thank You.

.

DO NOT TRUST PYE ACURA Brought 2006 MDX to Pye Acura for engine vibration problem. Pye said there was a diagnostic fee of $99 which would be applied to repair. After 1.5 days PYE said problem was carbon build up in engine and transmission

3
★★★★★

DO NOT TRUST PYE ACURA Brought 2006 MDX to Pye Acura for engine vibration problem. Pye said there was a diagnostic fee of $99 which would be applied to repair. After 1.5 days PYE said problem was carbon build up in engine and transmission

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I have had the worst experience ever with PYE Acura We had our check engine light come on in the car reading a bad oxygen sensor After going to the dealership, they advised us that it was because we did not have their $160.00 part on the car and we needed to get that particular part. We ordered the same part number from the manufacturer that made Acura's, light was still on. We took the car back to Acura, in which they advised they were wrong, that in fact it was a radio wire, because we did not have the factory radio in the car. Keep in mind that we have had the car for 5 years with no problem. After asking multiple times if it is the radio then why was it not diagnosed the first time, all we were able to receive was 'Well we are Sorry" We then took the car to have a second opinion on the car, in which we were advised that it wasn't the oxygen sensor, it wasn't the radio, and it was the computer. When going back to PYE Acura they advised that if it was the computer the car would not work, which is completely untrue. We then were trying to re-coup our money back because they misdiagnosed the car After speaking with the general manager who advised that, "THEY ARE ONLY THERE TO MAKE MONEY", we were pretty much sent on our way. The general manager would not do anything for us because they felt that they performed everything satisfactory, but yet we were not satisfied. When trying to file a complaint, don?t bother because the woman that handles the complaints at the dealership wont help either, in fact you will not have any of your calls returned. If you try to speak with the service manager, don?t bother. He will hang up on you because he doesn't feel like arguing Truth be told, I think they know they messed up and don?t want to give a reimbursement I have been trying now for two months to speak with the owner, in which so far that has been unsuccessful. We had to take the car to Atlanta to get the car fixed. Ed Voyles Acura is the way to go if you want an ACURA

0
★☆☆☆☆

I have had the worst experience ever with PYE Acura We had our check engine light come on in the car reading a bad oxygen sensor After going to the dealership, they advised us that it was because we did not have their $160.00 part on the car and we needed to get that particular part. We ordered the same part number from the manufacturer that made Acura's, light was still on. We took the car back to Acura, in which they advised they were wrong, that in fact it was a radio wire, because we did not have the factory radio in the car. Keep in mind that we have had the car for 5 years with no problem. After asking multiple times if it is the radio then why was it not diagnosed the first time, all we were able to receive was 'Well we are Sorry" We then took the car to have a second opinion on the car, in which we were advised that it wasn't the oxygen sensor, it wasn't the radio, and it was the computer. When going back to PYE Acura they advised that if it was the computer the car would not work, which is completely untrue. We then were trying to re-coup our money back because they misdiagnosed the car After speaking with the general manager who advised that, "THEY ARE ONLY THERE TO MAKE MONEY", we were pretty much sent on our way. The general manager would not do anything for us because they felt that they performed everything satisfactory, but yet we were not satisfied. When trying to file a complaint, don?t bother because the woman that handles the complaints at the dealership wont help either, in fact you will not have any of your calls returned. If you try to speak with the service manager, don?t bother. He will hang up on you because he doesn't feel like arguing Truth be told, I think they know they messed up and don?t want to give a reimbursement I have been trying now for two months to speak with the owner, in which so far that has been unsuccessful. We had to take the car to Atlanta to get the car fixed. Ed Voyles Acura is the way to go if you want an ACURA

Pros: NONE

Cons: Rude Service, Lack of Knowledge, Money Hungry

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I have had the worst experience ever working with Pye Acura. They continue to lie to us and stall reimbursing us, to which we are entitled.
Please, DON'T DO BUSINESS WITH PYE ACURA!

0
★☆☆☆☆

I have had the worst experience ever working with Pye Acura. They continue to lie to us and stall reimbursing us, to which we are entitled.
Please, DON'T DO BUSINESS WITH PYE ACURA!

Pros: Good sales people

Cons: unprofessional, unethical

.

I seem to be the only one on this page that has anything good to say about PYR Acura but I bought a 2006 Acura TL and it was wonderful. The Dealer told nothing but the truth and even went to the extet to tell me anything bad about the vehicle. After reading this websites reveiws i was worried and had the vehicle checked by one of my friends who is a mechanic and he suprised me with extra features that i never knew about. I love My Acura and I will DEFINATELY do more buisness with PYE Acura. I'm a satisfied customer for life.

2
★★★★☆

I seem to be the only one on this page that has anything good to say about PYR Acura but I bought a 2006 Acura TL and it was wonderful. The Dealer told nothing but the truth and even went to the extet to tell me anything bad about the vehicle. After reading this websites reveiws i was worried and had the vehicle checked by one of my friends who is a mechanic and he suprised me with extra features that i never knew about. I love My Acura and I will DEFINATELY do more buisness with PYE Acura. I'm a satisfied customer for life.

Pros: Acura is the way to go. Great Handling and performance

Cons: Could have better gas mileage but still not bad

.

First, I Highly recomend you do not use Pye Acura. It may have been just the salesman I had, but I did not get any help from the staff either. First the Sales Flat out lied three separte times.

First When asked if there were any damages to the vehicle, or if it had been wrecked or any other visual flaws. His answer was nothing more than a scratch where touch up paint or a buffer would be needed. We later found where it had been backed into a pole, about the hieght of pole at a gas station. It was underneeth the plastic cover and when asked to repair, they showed us the AS IS Sticker and said no.

Second was what kind of Gas milage, He answered to me that it was 22MPG, when my wife asked him separately, he told her 24MPG. Actual is around 16 to 17 and government rateing was about 17 as we later found out.

Third and most important, While discussing the high miles between each other, right at 90,000 Salesman over heard and told us not to worry, people get 200,000 to 250,000 out of these cars, and that if anything major did go wrong right after we bought it, they would fix it or even let us trade it in for something else on the lot. Three weeks after we bought it, The Transmission is so shot, that the car won't move, and again they told us "AS-IS"

Conclusion, Despite everything they say, they value only one thing, that is your money in thier pocket. Don't trust a thing any of them tell you, PLEASE if you do look at a vehicle there take it to a mechanic to be looked over before purchasing. I highly recomend some other place.

0
★☆☆☆☆

First, I Highly recomend you do not use Pye Acura. It may have been just the salesman I had, but I did not get any help from the staff either. First the Sales Flat out lied three separte times.

First When asked if there were any damages to the vehicle, or if it had been wrecked or any other visual flaws. His answer was nothing more than a scratch where touch up paint or a buffer would be needed. We later found where it had been backed into a pole, about the hieght of pole at a gas station. It was underneeth the plastic cover and when asked to repair, they showed us the AS IS Sticker and said no.

Second was what kind of Gas milage, He answered to me that it was 22MPG, when my wife asked him separately, he told her 24MPG. Actual is around 16 to 17 and government rateing was about 17 as we later found out.

Third and most important, While discussing the high miles between each other, right at 90,000 Salesman over heard and told us not to worry, people get 200,000 to 250,000 out of these cars, and that if anything major did go wrong right after we bought it, they would fix it or even let us trade it in for something else on the lot. Three weeks after we bought it, The Transmission is so shot, that the car won't move, and again they told us "AS-IS"

Conclusion, Despite everything they say, they value only one thing, that is your money in thier pocket. Don't trust a thing any of them tell you, PLEASE if you do look at a vehicle there take it to a mechanic to be looked over before purchasing. I highly recomend some other place.

Pros: None really

Cons: Will tell you ANYTHING to get you to sign.

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Mtn. View Nissan's salesmen will add any extra costs to you to add to their commission. They are in their best interest. They will not negotiate with you to get the best price, so don't waste your time. Their customer service reps are extremely rude. They will use any means of trickery to get you caught up in a deal that becomes your worst nightmare! Stay away!

0
★☆☆☆☆

Mtn. View Nissan's salesmen will add any extra costs to you to add to their commission. They are in their best interest. They will not negotiate with you to get the best price, so don't waste your time. Their customer service reps are extremely rude. They will use any means of trickery to get you caught up in a deal that becomes your worst nightmare! Stay away!

.

Customer service at Pye Acura is unsatisfactory and their maintence work does not meet satisfactory standards. The staff offers no compensation to their customers in the event of complications with vechiles purchased within the first week of ownership. I recommend that no one does business with them until changes are made to ensure that they their goal keep their customers happy.

1
★★☆☆☆

Customer service at Pye Acura is unsatisfactory and their maintence work does not meet satisfactory standards. The staff offers no compensation to their customers in the event of complications with vechiles purchased within the first week of ownership. I recommend that no one does business with them until changes are made to ensure that they their goal keep their customers happy.

Cons: misleading, uncooperative, unwilling to compensa

Message from Acura of Chattanooga

Acura of Chattanooga is under new ownership, new management, and prepared to provide you with a new car buying process. Our experienced sales team promises to make your experience buying a new or used vehicle hassle-free. Stop by our service department today for all of your maintenance needs or call us to schedule a test drive today.

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