El Nopel Family Mexican

★★☆☆☆
  • 5444 New Cut Rd

    Louisville, KY 40214

    Map & Directions
  • 502-380-8447

About El Nopel Family Mexican

Hours
Mon. - Thu., Sun. 11am - 10pm;Fri. - Sat. 11am - 11pm
1.5 2
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The wait was long,and It was cold once we got it. They were very busy but we didn't want to complain, we go there alot and this is the first time it has happened. Sorry!

2
★★☆☆☆

The wait was long,and It was cold once we got it. They were very busy but we didn't want to complain, we go there alot and this is the first time it has happened. Sorry!

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Food can be ok but not as ordered or what the menu stated, Don't ask for a little of any thing. I ask for a small amount of sauce to drizzel on my food and was charged $1.00. Another time ask for extra cheese and was charged $3.50. Also charge for sour cream that was forgotten on my food. When I rechecked the menu. Tried to talk to the manager and that was a JOKE. First of all couldn't read the check he had to get the server, Next he knows I go there often. Never complained before. But when the check seem to be incorrect. He came up with excuses. Well we have to charge. I eat at other Nopal's and they don't charge. They want your business. My normal check is $50 dollars and I eat out 3-4 time a week. When he didn't try to resolve it I told him I wasn't coming back to the restaurant. He could care less. So that is why I am writing this, By the way ordered The steak medum came out well done and tuff. I go to the Nopel on Fern Valley and this never happen also on Westport, Watch out for this one check you check total on New Cut Road,

0
★☆☆☆☆

Food can be ok but not as ordered or what the menu stated, Don't ask for a little of any thing. I ask for a small amount of sauce to drizzel on my food and was charged $1.00. Another time ask for extra cheese and was charged $3.50. Also charge for sour cream that was forgotten on my food. When I rechecked the menu. Tried to talk to the manager and that was a JOKE. First of all couldn't read the check he had to get the server, Next he knows I go there often. Never complained before. But when the check seem to be incorrect. He came up with excuses. Well we have to charge. I eat at other Nopal's and they don't charge. They want your business. My normal check is $50 dollars and I eat out 3-4 time a week. When he didn't try to resolve it I told him I wasn't coming back to the restaurant. He could care less. So that is why I am writing this, By the way ordered The steak medum came out well done and tuff. I go to the Nopel on Fern Valley and this never happen also on Westport, Watch out for this one check you check total on New Cut Road,

Pros: needs a new Manager

Cons: The menu here is dated

 

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