Premier Window and Building

★★★★☆
Your Local Trusted Choice Since 1984
  • 9515 Reisterstown Road

    Owings Mills, MD 21117

    Map & Directions
  • 410-654-1711

About Premier Window and Building

Hours
Mon-Thurs 8am-9pm Fridays 8am-6pm Saturdays 8am-4pm Closed Sunday

Home & Garden

Home & Garden
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We had 2 doors installed by them and they did a decent enough job that we had a third door installed this year. The job is paid in full and yet it is still not finished. After we complained several times, they did come out and correct a few problems and one problem was not their fault. However, our wall is still not paint ready, which was in our contract. Now we would rather leave well enough alone and just finish it ourselves and never do business with them again. They have no plans to actually finish the wall. I am writing this review after MONTHS of them having their sales people calling "their previous customer, who I see we put in a door 3 years ago" and asking for more work. We keep telling them we just had a third door put in and are EXTREMELY unhappy and to stop calling us because we will never use them again. Yet they keep calling. Today I asked the sales person if the whole company was full of idiots and tried to calmly explain, once again, why they need to stop calling. FIVE minutes later another one called, and said "sorry I didn't know we just called". If they spent half as much time making sure a job was finished as they do trying to get more business, I would be a happier customer and give them a better review.

1
★☆☆☆☆

We had 2 doors installed by them and they did a decent enough job that we had a third door installed this year. The job is paid in full and yet it is still not finished. After we complained several times, they did come out and correct a few problems and one problem was not their fault. However, our wall is still not paint ready, which was in our contract. Now we would rather leave well enough alone and just finish it ourselves and never do business with them again. They have no plans to actually finish the wall. I am writing this review after MONTHS of them having their sales people calling "their previous customer, who I see we put in a door 3 years ago" and asking for more work. We keep telling them we just had a third door put in and are EXTREMELY unhappy and to stop calling us because we will never use them again. Yet they keep calling. Today I asked the sales person if the whole company was full of idiots and tried to calmly explain, once again, why they need to stop calling. FIVE minutes later another one called, and said "sorry I didn't know we just called". If they spent half as much time making sure a job was finished as they do trying to get more business, I would be a happier customer and give them a better review.

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.

Premier Windows was all good when it came to selling. The installation I thought went well. My windows have leek from day one and now moisture is causing problems. I have called a number of time trying to get them fixed the windows. Premier windows said when I bought the window they would be fix the windows free for life. Now they charge to come out. I don't think the window where ever install correctly. Beware

1
★☆☆☆☆

Premier Windows was all good when it came to selling. The installation I thought went well. My windows have leek from day one and now moisture is causing problems. I have called a number of time trying to get them fixed the windows. Premier windows said when I bought the window they would be fix the windows free for life. Now they charge to come out. I don't think the window where ever install correctly. Beware

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Business Response:

Hello Jean, incredibly sorry to hear of your concern. Your windows are certainly covered by a lifetime warranty for parts. Any defective parts are covered under the lifetime warranty. Labor is warrantied as well for a period of time disclosed in your contract. Premier is celebrating it's 30th year in business, we've accomplished this by providing a quality service to our customers. Please, call our offices in reference to this issue to see how we can help you.
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Multiple windows installed have slow leaks into the wall cavity. Senior official at Premier put in writing that they would fix the issue and repair damage. "Senior" installer refused to repair damage, said Senior official runs his mouth but doesn't understand installs. To stop the leaks, they tried putting a drop of caulk on a screw (doesn't stop the leak). Had manufacturer out, hoping to get something on the "lifetime" warranty. Thermal Industries stated that the screws driven into the bottom of the frame compromised the frame and my issue is 100% install. This all is a nightmare!

1
★☆☆☆☆

Multiple windows installed have slow leaks into the wall cavity. Senior official at Premier put in writing that they would fix the issue and repair damage. "Senior" installer refused to repair damage, said Senior official runs his mouth but doesn't understand installs. To stop the leaks, they tried putting a drop of caulk on a screw (doesn't stop the leak). Had manufacturer out, hoping to get something on the "lifetime" warranty. Thermal Industries stated that the screws driven into the bottom of the frame compromised the frame and my issue is 100% install. This all is a nightmare!

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Business Response:

Dan G, we sincerely apologize for any confusion or misunderstandings in regards to our front office or installation crews. Please give us a call to see if there's a way we can resolve your issue. (800) 293-1711 Monday - Friday from 8:30am until 4:30pm. We certainly appreciate your business and want to ensure your experience with Premier is a positive one.
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Premier Windows and Doors gave us the most competitive price on new windows for our home. They had all eight windows installed in one day, and we are very satisfied with how they look. Premier did a very nice job! We would recommend them for anyone thinking of new windows.

5
★★★★★

Premier Windows and Doors gave us the most competitive price on new windows for our home. They had all eight windows installed in one day, and we are very satisfied with how they look. Premier did a very nice job! We would recommend them for anyone thinking of new windows.

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Business Response:

Louis B. we appreciate the recommendation. Our goal is great product, great service and superb installation for a fair and competitive price. It's great to hear we've accomplished that for you. We hope you'll enjoy your new windows and doors for years to come. Have a great holiday from everyone here are Premier!
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I was looking to have a couple of projects done and contacted several contractors. Of the group Premier was the most knowlegable and did not try to push anything on me. We worked together to select a replacment sliding door and designed a vinel railing for my front poarch. Each of the two projects were completed in a timely manner and the crews cleaned up after themselve. This project was several years ago and I have not had a single issue with either the poarch or the sliding door.

4
★★★★☆

I was looking to have a couple of projects done and contacted several contractors. Of the group Premier was the most knowlegable and did not try to push anything on me. We worked together to select a replacment sliding door and designed a vinel railing for my front poarch. Each of the two projects were completed in a timely manner and the crews cleaned up after themselve. This project was several years ago and I have not had a single issue with either the poarch or the sliding door.

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Business Response:

Greg L. glad to hear the patio door and porch have lived up to your expectations. We also appreciate the recognition when it comes to our representatives knowledge and ethics. We strive to provide you with a fairly priced and knowledgeable solution to your home improvement needs. For you to acknowledge that means a lot to us. Thank you for the opportunity in doing work for you. Have a great holiday!
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This is the third time I have used this company. They have always done a very good job. The installation crew showed up on time and informed me, in the beginning, exactly what they were going to do and approximately how long it would take.

3
★★★★★

This is the third time I have used this company. They have always done a very good job. The installation crew showed up on time and informed me, in the beginning, exactly what they were going to do and approximately how long it would take.

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Premier just finished installing 17 new windows and A sliding glass door in our home. We got several estimates and they were the most honest and informative out of the bunch.

The installation crew showed up on time and worked through

3
★★★★★

Premier just finished installing 17 new windows and A sliding glass door in our home. We got several estimates and they were the most honest and informative out of the bunch.

The installation crew showed up on time and worked through

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I broke a window (outer pane only) in the front of my house that needed to be replaced. In addition we had recently added an screened porch witch prevented three additional windows from opening (all 4 were crank windows that opened out).

3
★★★★★

I broke a window (outer pane only) in the front of my house that needed to be replaced. In addition we had recently added an screened porch witch prevented three additional windows from opening (all 4 were crank windows that opened out).

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Have nothing but high praise for the windows and patio doors installed on my home.The installers were very professional and the products are out standing!!!!! I wold recommend Premier to anyone looking to add comfort and value to their

3
★★★★★

Have nothing but high praise for the windows and patio doors installed on my home.The installers were very professional and the products are out standing!!!!! I wold recommend Premier to anyone looking to add comfort and value to their

.

We just wanted to thank Premier Window & Building for the great job they did installing our door last week. We love it - it's a beautiful door. They did a perfect job installing it and left our porch and kitchen cleaner than they were. We also appreciate them getting the door in and installed so quickly. We were told 6 weeks but it was much quicker than that! That was a big help to us.

5
★★★★★

We just wanted to thank Premier Window & Building for the great job they did installing our door last week. We love it - it's a beautiful door. They did a perfect job installing it and left our porch and kitchen cleaner than they were. We also appreciate them getting the door in and installed so quickly. We were told 6 weeks but it was much quicker than that! That was a big help to us.

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Business Response:

Michael B. the truth is... we should be the ones thanking you. You and your wife designed a really beautiful door and it was a pleasure installing it for you. The before and after pictures turned out great! Enjoy the new entry door and thanks for the feedback.
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We've used Premier Windows to replace six windows and two sliding glass doors in our home and plan to use them for three more windows in the future. They were professional, timely and clean. Their windows are great and we've noticed a reduction in our heating and cooling bills since the new windows have been installed. Their windows and doors have a great appearance and seem to have features that other window companies do not offer.

4
★★★★☆

We've used Premier Windows to replace six windows and two sliding glass doors in our home and plan to use them for three more windows in the future. They were professional, timely and clean. Their windows are great and we've noticed a reduction in our heating and cooling bills since the new windows have been installed. Their windows and doors have a great appearance and seem to have features that other window companies do not offer.

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Business Response:

pj, it's truly a pleasure doing work for you. We are extremely pleased in your satisfaction with our energy efficient windows and patio doors. Thank you so much for the positive feedback and we look forward to installing the other 3 windows for you. Wishing you and yours all the best.
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I'm very pleased with the end result of the roof they installed. I would have rated 5 stars if it wasn't for the delay in getting the project started. With that being said I'm very happy the leaking has stopped and the roof looks great.

3
★★★★★

I'm very pleased with the end result of the roof they installed. I would have rated 5 stars if it wasn't for the delay in getting the project started. With that being said I'm very happy the leaking has stopped and the roof looks great.

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With all the companies out there to choose from, I was a bit confused about what products and who to choose to do my much needed window and door project. I was wasting a lot of money on my energy bills. I met a very knowledgeable representative from Premier at a Home Show and agreed to have an estimator come by to show me the wares. Boy was I glad I did. He was great to deal with, educated me on my options and gave me a great price. Installation came as promised and went without a hitch. We love the quality of our windows and door. And my energy bills have decreased dramatically. A+++

5
★★★★★

With all the companies out there to choose from, I was a bit confused about what products and who to choose to do my much needed window and door project. I was wasting a lot of money on my energy bills. I met a very knowledgeable representative from Premier at a Home Show and agreed to have an estimator come by to show me the wares. Boy was I glad I did. He was great to deal with, educated me on my options and gave me a great price. Installation came as promised and went without a hitch. We love the quality of our windows and door. And my energy bills have decreased dramatically. A+++

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Business Response:

Tom S. sometimes it is difficult to narrow your search given the amount of products, information and pricing available. It's our goal to educate you on the products and provide you with a fair and competitive quote. We're are grateful in your decision to use Premier Window & Building. Thank you for the glowing feedback and we wish you all the best with your home.
.

With all the companies out there to choose from, I was a bit confused about what products and who to choose to do my much needed window and door project. I was wasting a lot of money on my energy bills. I met a very knowledgeable

3
★★★★★

With all the companies out there to choose from, I was a bit confused about what products and who to choose to do my much needed window and door project. I was wasting a lot of money on my energy bills. I met a very knowledgeable

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Did a great job on our windows. They look great and are easy to use. Not the cheapest, but you get what you pay for.

4
★★★★☆

Did a great job on our windows. They look great and are easy to use. Not the cheapest, but you get what you pay for.

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Business Response:

Nick K. glad to hear your satisfied with your new windows. As you know, we have products and pricing for everyone's budget. Whether your looking for budget windows or top of the line, we have a product for you. Thanks for your business and we look forward to serving you again.
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Premier just finished installing 12 new windows in our home. We got 4 estimates on triple pane windows before making our decision and were impressed with the presentation by Jake. I admit we were a little nervous at first given some of the

3
★★★★★

Premier just finished installing 12 new windows in our home. We got 4 estimates on triple pane windows before making our decision and were impressed with the presentation by Jake. I admit we were a little nervous at first given some of the

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Avoid this company. Delay, careless and uncompleted job. An irresponsible contractor. I signed a trim contract on Sep.1 2010,and the job doesn't complete till now. But they post the total amount of contract through my credit card even the job is not complete. Do not give out your credit card when you sign the contract. I did pay my 1st down payment from my credit card that giving them chance to post the final payment even the job is not complete. They post my final payment on Jan. 2010 and job still not complete now. I have to go through a lot of painful proof to dispute the payment. It's not worthy at all.

1
★☆☆☆☆

Avoid this company. Delay, careless and uncompleted job. An irresponsible contractor. I signed a trim contract on Sep.1 2010,and the job doesn't complete till now. But they post the total amount of contract through my credit card even the job is not complete. Do not give out your credit card when you sign the contract. I did pay my 1st down payment from my credit card that giving them chance to post the final payment even the job is not complete. They post my final payment on Jan. 2010 and job still not complete now. I have to go through a lot of painful proof to dispute the payment. It's not worthy at all.

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1 out of 2 people found this review helpful.

Business Response:

Roger K. we apologize for the delay in your project. Not sure what the circumstances were surrounding the delay but we're normally on schedule. Having been in business for 28-years and serving over 50,000 customers, situations as this are few and far between. Thank you for the feedback and we will make an effort to see this doesn't happen again. Hope all is well.
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I have had great dealings with Mr. Frank Berger, when it comes to customer service. He checks in with his customers and makes sure they are completely satisfied with the work that has been done, and if there are any complaints he is right on it to have it fixed. We have had windows, and siding done by premiere and are quite pleases

4
★★★★☆

I have had great dealings with Mr. Frank Berger, when it comes to customer service. He checks in with his customers and makes sure they are completely satisfied with the work that has been done, and if there are any complaints he is right on it to have it fixed. We have had windows, and siding done by premiere and are quite pleases

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1 out of 1 people found this review helpful.

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I am very happy with these windows. I did have a leak and someone did come out and look at it. There was no was no problem with the window, it was the gutter that froze and caused a leak.

5
★★★★★

I am very happy with these windows. I did have a leak and someone did come out and look at it. There was no was no problem with the window, it was the gutter that froze and caused a leak.

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1 out of 1 people found this review helpful.

Business Response:

Whitman J. We pride ourselves on providing prompt, honest and quality service when it comes to our products and installation. We are sincerely pleased to hear your happy with our windows. We also replace gutters ;) should you need our services. Thank you for the review.
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We made the right choice deciding to have Premier install our windows 7 years ago, so we had them come back to build our patio enclosure last month. Both projects were completed to our total satisfaction and I must say that my wife and I are very picky. Great job Premier!

5
★★★★★

We made the right choice deciding to have Premier install our windows 7 years ago, so we had them come back to build our patio enclosure last month. Both projects were completed to our total satisfaction and I must say that my wife and I are very picky. Great job Premier!

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1 out of 2 people found this review helpful.

Business Response:

Stuart L. Total satisfaction is our goal on each and every project. We hope your enjoying the enclosure and look forward to helping you with any future projects. Wishing you the best.
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Premier window and Building installed 14 new windows in my home recently. My wife and I immediately noticed how much quieter and warmer the house was. The installers could not have been any nicer and left no mess behind. The entire experience was GREAT and I would highly recommend Premier Window and Building for anyone who needs new windows for there home.

5
★★★★★

Premier window and Building installed 14 new windows in my home recently. My wife and I immediately noticed how much quieter and warmer the house was. The installers could not have been any nicer and left no mess behind. The entire experience was GREAT and I would highly recommend Premier Window and Building for anyone who needs new windows for there home.

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1 out of 1 people found this review helpful.

Business Response:

Ralph T. we thank you for the positive feedback and certainly appreciate the recommendation. Hope all is well.
.

From start to finish we were pleased with Premier Window & Building. Our initial consultation with Alan was a very pleasant and informative experience. We knew our home was poorly insulated but didn??t know which product would be best for us, Alan lead us in the right direction. After deciding on a product our experience with the installation and scheduling department was just as easy and prompt. The crew who did the installation was courteous, punctual, and left our house the way it was before they came. We are pleased with our Attic Insulation and our overall experience with Premier Window & Building.

5
★★★★★

From start to finish we were pleased with Premier Window & Building. Our initial consultation with Alan was a very pleasant and informative experience. We knew our home was poorly insulated but didn??t know which product would be best for us, Alan lead us in the right direction. After deciding on a product our experience with the installation and scheduling department was just as easy and prompt. The crew who did the installation was courteous, punctual, and left our house the way it was before they came. We are pleased with our Attic Insulation and our overall experience with Premier Window & Building.

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1 out of 1 people found this review helpful.

Business Response:

Adam S. It's great to hear the positive feedback on our product and service. We continually monitor our installers to ensure every customer can have an experience similar to yours. Thank you once again and we look forward to servicing you in the future.
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Too much pain to work with this company. I had to complete the job by my own.

Avoid this company.

1. They will find many reasons to delay the job.
2. Additional charged during the job time. And ask you sign another contract update, if you're disagree, they stop the job immediately.
3. They charged your final payment even the jobs are not complete.
*******Do not giving out your credit card. Pay by check till the job is complete. You have to go throught 3rd party to proof the job is not complete, it cause too much time trouble to dispute the payment.

1
★☆☆☆☆

Too much pain to work with this company. I had to complete the job by my own.

Avoid this company.

1. They will find many reasons to delay the job.
2. Additional charged during the job time. And ask you sign another contract update, if you're disagree, they stop the job immediately.
3. They charged your final payment even the jobs are not complete.
*******Do not giving out your credit card. Pay by check till the job is complete. You have to go throught 3rd party to proof the job is not complete, it cause too much time trouble to dispute the payment.

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1 out of 2 people found this review helpful.

Business Response:

F.L. Thank you for the feedback in regards to your experience with Premier Window & Building. Although we never want to hear of a negative experience in regards to our product and service, we do appreciate the review. It's situations like these that allow us to address areas of concern to make our product and service better moving forward. Thank You.
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should not be in business.'\r
\r
On the end of Aug. 2010 I had a trim contract signed with Permiier Window & Building Inc. And sales was telling me the job should be done before Oct. 2010. We agreed to pay for 1/3 payment when contract

3
★★★★★

should not be in business.'\r
\r
On the end of Aug. 2010 I had a trim contract signed with Permiier Window & Building Inc. And sales was telling me the job should be done before Oct. 2010. We agreed to pay for 1/3 payment when contract

.

We had 2 patio doors replaced by Premiew Window & Building several months ago, based partly on a friend's recommendation and partly on the price. So far we have been satisfied with the product and the installation, but the customer service stinks. The installers damaged both the screen on one of the new doors and the existing screen door to my deck. Thermal Industries sent someone to install a replacement for the new screen door within 2 weeks, but it took multiple phone calls and e-mails before Premier addressed the damage done to our deck. And I have yet to receive the warranty information despite claims that it was sent the week after installation and that duplicate info will be mailed. It is doubtful I will ever do business with Premier again and I would certainly not recommend them to others.

2
★★☆☆☆

We had 2 patio doors replaced by Premiew Window & Building several months ago, based partly on a friend's recommendation and partly on the price. So far we have been satisfied with the product and the installation, but the customer service stinks. The installers damaged both the screen on one of the new doors and the existing screen door to my deck. Thermal Industries sent someone to install a replacement for the new screen door within 2 weeks, but it took multiple phone calls and e-mails before Premier addressed the damage done to our deck. And I have yet to receive the warranty information despite claims that it was sent the week after installation and that duplicate info will be mailed. It is doubtful I will ever do business with Premier again and I would certainly not recommend them to others.

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1 out of 1 people found this review helpful.

Business Response:

Lynn S. we are happy to hear of your satisfaction with our product. Thanks to feedback like yours, we have made the necessary changes to ensure a more positive experience should the rare service call be made. All of our products are carried under warranty. Please do not hesitate to call 410.654.1711 x104 to receive a copy of your warranty. Thank you.
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Premier Windows and Buildings has a peculiar relationship with Thermal Industries. Thermal Industries is a window manufacturer owned or in partnership with Atrium. All three companies have terrible service. Premier installed a sliding glass door that Thermal made. The door fell apart within a few years. Thermal replaced the door. And within 1 year, the replacement door was falling apart. Then Thermal wanted to charge me to repair the door they had just supplied. Thermal does not stand behind it's product. I went back to Premier and Thermal Industries is pressuring them not to take me on as a client again because of a personal vendetta. Atrium refuses to intervene. They weren't even willing to supply me with basic information like what line my product was. Stay away from all Atrium window companies and Premier Windows. The Atrium companies are: HR Windows, North Star Windows and Doors, RG Darby Co, Dow-Tech Plastics, Superior Engineered Products and Thermal Industries. The product quality is poor and they will not service you well once they have the money. The "owner" of Premier said he would get back to me with an estimate. 3 weeks and 9 phone calls later, I finally just made an appointment. Then suddenly I get 3 calls in one day. The appointment person says they can't do work for me. I ask why... he doesn't know. Yeah, right, Thermal Industries has forbidden them. Deceptive, dishonest practices. And the premier warehouse has Thermal Industries logos on the door. I wouldn't trust them to do what is right.

1
★☆☆☆☆

Premier Windows and Buildings has a peculiar relationship with Thermal Industries. Thermal Industries is a window manufacturer owned or in partnership with Atrium. All three companies have terrible service. Premier installed a sliding glass door that Thermal made. The door fell apart within a few years. Thermal replaced the door. And within 1 year, the replacement door was falling apart. Then Thermal wanted to charge me to repair the door they had just supplied. Thermal does not stand behind it's product. I went back to Premier and Thermal Industries is pressuring them not to take me on as a client again because of a personal vendetta. Atrium refuses to intervene. They weren't even willing to supply me with basic information like what line my product was. Stay away from all Atrium window companies and Premier Windows. The Atrium companies are: HR Windows, North Star Windows and Doors, RG Darby Co, Dow-Tech Plastics, Superior Engineered Products and Thermal Industries. The product quality is poor and they will not service you well once they have the money. The "owner" of Premier said he would get back to me with an estimate. 3 weeks and 9 phone calls later, I finally just made an appointment. Then suddenly I get 3 calls in one day. The appointment person says they can't do work for me. I ask why... he doesn't know. Yeah, right, Thermal Industries has forbidden them. Deceptive, dishonest practices. And the premier warehouse has Thermal Industries logos on the door. I wouldn't trust them to do what is right.

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3 out of 4 people found this review helpful.

.

We are extremely displeased with the service and $5,000 patio door we received from Premier Window and Building. Although sold as a custom-built door, it turned out to be a sawed off product. The handle, lock and hinges are three inches lower than standard door placements. The door sags, requiring us to add additional insulation at one corner to prevent daylight from showing between the door and the frame. During the winter, we have to lift the door in order to lock the deadbolt. Our concerns were met with laughter and petty comments. We filed a suit with small claims in Fairfax, but Premier turned the case over to their attorneys and we gave up. We??d spent enough money in pursuit of a quality door. Stay away from this company!!!

1
★☆☆☆☆

We are extremely displeased with the service and $5,000 patio door we received from Premier Window and Building. Although sold as a custom-built door, it turned out to be a sawed off product. The handle, lock and hinges are three inches lower than standard door placements. The door sags, requiring us to add additional insulation at one corner to prevent daylight from showing between the door and the frame. During the winter, we have to lift the door in order to lock the deadbolt. Our concerns were met with laughter and petty comments. We filed a suit with small claims in Fairfax, but Premier turned the case over to their attorneys and we gave up. We??d spent enough money in pursuit of a quality door. Stay away from this company!!!

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2 out of 3 people found this review helpful.

.

Premier Window replaced our roof and though I only had to call them back twice to fix things they left undone, I didn't realize how poor a job they'd done until I had to have it replaced again several years later: cheap materials, just covered over old foundation.

That should have been my warning never to hire them again, but we had them put on a screened-in porch. We have a peculiar roof line and one icy winter we had ice build up (under the shingles in the roofing they'd replaced) and it leaked to the extent that we could take still pictures and see the water gushed out. I called the company several times; a few times they came out but didn't really fix it. Finally, when the water began to stream through the electrical fixture in our bedroom, I called up again and spoke to the president of the company whose only comment was that the weather was bad and it was going to cost me extra to have someone take a look at it. I told him that was fine, but I really needed someone to come out. (I'm still waiting for them to call back and schedule that...and it's been years!) We were having windows replaced by another contractor at the time who, when I mentioned the problem to him, told me he'd take a look at it; he diagnosed it right then from the hill behind the house and fixed it very quickly for less than $50. That was after he told us to immediately stop using the electrical switch in the bedroom until it was fixed for fear of electrocution. Premier's president didn't even bother to tell us to do that!

Premier will come in with a cheap bid, but I guess you get what you pay for. I will recommend against them every time: shoddy work, poor customer support, 'nasty' management.

1
★☆☆☆☆

Premier Window replaced our roof and though I only had to call them back twice to fix things they left undone, I didn't realize how poor a job they'd done until I had to have it replaced again several years later: cheap materials, just covered over old foundation.

That should have been my warning never to hire them again, but we had them put on a screened-in porch. We have a peculiar roof line and one icy winter we had ice build up (under the shingles in the roofing they'd replaced) and it leaked to the extent that we could take still pictures and see the water gushed out. I called the company several times; a few times they came out but didn't really fix it. Finally, when the water began to stream through the electrical fixture in our bedroom, I called up again and spoke to the president of the company whose only comment was that the weather was bad and it was going to cost me extra to have someone take a look at it. I told him that was fine, but I really needed someone to come out. (I'm still waiting for them to call back and schedule that...and it's been years!) We were having windows replaced by another contractor at the time who, when I mentioned the problem to him, told me he'd take a look at it; he diagnosed it right then from the hill behind the house and fixed it very quickly for less than $50. That was after he told us to immediately stop using the electrical switch in the bedroom until it was fixed for fear of electrocution. Premier's president didn't even bother to tell us to do that!

Premier will come in with a cheap bid, but I guess you get what you pay for. I will recommend against them every time: shoddy work, poor customer support, 'nasty' management.

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2 out of 3 people found this review helpful.

Business Response:

A.R. we sincerely apologize for the negative experience you've had with Premier Window & Building. Having been in business for 28-years and completing over 50,000 projects, situations as this are very far and few between. Although we cannot change the past, we have made the necessary changes to ensure a situation as this doesn't arise again. We appreciate your feedback.
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I would never recommend this company. This company installed a roof 8 years ago. I now have 4 leaks. The new roofer cited improper installation of flashing, poor quality shingles, even though I paid for "the best" and just shoddy

3
★★★★★

I would never recommend this company. This company installed a roof 8 years ago. I now have 4 leaks. The new roofer cited improper installation of flashing, poor quality shingles, even though I paid for "the best" and just shoddy

Cons: service, workmanship, customer service

.

I purchased windows seven years ago, impressed that the company gave a lifetime guarantee and promise that they would themselves service my windows. These windows are supposed to last a lifetime but I already have problems with multiple

3
★★★★★

I purchased windows seven years ago, impressed that the company gave a lifetime guarantee and promise that they would themselves service my windows. These windows are supposed to last a lifetime but I already have problems with multiple

Pros: Nice salesman, great price

Cons: Shoddy product, non-existant service on product guarantee

.

I researched many companies and I liked what this company had to offer. I had to get new windows for all of my twenty plus windows in the house. They were pretty quick. Although, from the time the estimate was given it took a couple of months for them to install the windows. They installed the windows within a couple of days from starting.

PROS: quick, good customer service
CONS: appointsments for installations take a will

4
★★★★☆

I researched many companies and I liked what this company had to offer. I had to get new windows for all of my twenty plus windows in the house. They were pretty quick. Although, from the time the estimate was given it took a couple of months for them to install the windows. They installed the windows within a couple of days from starting.

PROS: quick, good customer service
CONS: appointsments for installations take a will

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1 out of 1 people found this review helpful.

Business Response:

Dinesh S, we are very pleased to hear of your satisfaction with our service. Thank you for posting a review and we look forward to serving you in the future. Premier Window & Building

Message from Premier Window and Building

More than 500,000 custom manufactured windows professionally installed, Over 50,000 satisfied customers, Products professionally designed specifically for the Baltimore & Washington metro area homes, Exclusive products that exceed industry & energy saving standards, Every day availability for in-home visits by Premier representatives, BBB Member in good standing for over 25 years, Long-standing relationships with over 350 communities and homeowner's associations throughout Maryland and Virginia to help expedite work.



For over a quarter of a century, Premier Window & Building, Inc. has been the manufacturer-direct window, siding, deck, roof and door specialist that Maryland & Virginia homeowners have come to trust. We want to earn your business and add you to our rapidly growing list of satisfied homeowners who make Premier Window & Building, Inc. their choice for quality home remodeling.

More about Premier Window and Building

Premier was incorporated in 1984 and has had the same family ownership since. Premier is known for its attention to detail, professionalism and superb prices. We are rated as one of Maryland and Virginia’s leading home remodeling companies. Premier also has long-standing relationships with over 350 communities and homeowner’s associations throughout Maryland and Virginia to help expedite work. A combination of top-quality products and workmanship has continued to keep Premier a favorite of its 50,000 existing customers. 30% of all new contracts are from previous customers and word-of-mouth recommendations. We believe in working hard, doing it right the first time, and the customer is the boss. Premier has old-school traditional work values with up-to-date energy saving materials and techniques. Our installation crews have been with Premier for over a decade and care about the customer. When you contract with Premier Window & Building, you can expect top-of-line materials, expert workmanship and the best possible service after installation

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