Imperial Auto Body

★★★★★

About Imperial Auto Body

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  • Automotive
  • Automotive Repair

Automotive

Automotive
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I searched online and found an AMAZING bodyshop in Rockville, Imperial Auto Body. The office looked amazing, they has a customer lounge, flat screen HD TV's, it was not your typical body shop. So i dealt with Kevin. He wrote up my estimate, spoke to my insurance company, and got me in rental car very smoothly. They have a contract with enterprise, and so Kevin got my insurance company to setup and direct payment to enterprise so i did not have to worry about paying anything. I have a Mercedes S550, and i treasure my vehicle very much. He called me through the repair process. and had the insurance company send the check directly to them. When the car was completed, i just took my rental car directly to the shop, they handled returning the rental car. I signed off on the check the insurance had left them at thwe shop, and my car looked beutiful, they had washed and cleaned everything. By having two kids i had a huge mess on my back seats, they cleaned up that mess, looks like i dont have kids. LoL, but I really do. I got a life time guarentee in writing, took a look at my car, and the paint just looked perfect. like the accident never happened. Thankyou Kevin and the Imperial staff for making my expierience with your body shop a pleasent one.

5
★★★★★

I searched online and found an AMAZING bodyshop in Rockville, Imperial Auto Body. The office looked amazing, they has a customer lounge, flat screen HD TV's, it was not your typical body shop. So i dealt with Kevin. He wrote up my estimate, spoke to my insurance company, and got me in rental car very smoothly. They have a contract with enterprise, and so Kevin got my insurance company to setup and direct payment to enterprise so i did not have to worry about paying anything. I have a Mercedes S550, and i treasure my vehicle very much. He called me through the repair process. and had the insurance company send the check directly to them. When the car was completed, i just took my rental car directly to the shop, they handled returning the rental car. I signed off on the check the insurance had left them at thwe shop, and my car looked beutiful, they had washed and cleaned everything. By having two kids i had a huge mess on my back seats, they cleaned up that mess, looks like i dont have kids. LoL, but I really do. I got a life time guarentee in writing, took a look at my car, and the paint just looked perfect. like the accident never happened. Thankyou Kevin and the Imperial staff for making my expierience with your body shop a pleasent one.

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We brought our car here about 5 months ago and I got caught up in some things and didn't immediately write a review. Turns out, that allows some things to come to light. First off, Rob, the person I interfaced from getting an estimate did a great job of keeping me in the loop and answering all my questions; in general gave good customer service. As far as I could tell (I'm not a mechanic or auto body technician), things were repaired correctly, the more difficult tasks performed well (paint matching, car handling). My reason for the rating not being higher were when we took delivery of the car. In order to complete repairs, they had to take out the radiator. When we got the car, Rob checked and found that the antifreeze hadn't been topped off, so he did that. What he didn't check was the transmission fluid. The car, when cold would lurch a bit. I finally checked the transaxle and found that it was more than a quart low (the transaxle fluid also passes through the radiator, so once you take the radiator out, you need to top off the transmission fluid, and depending on vehicle, power steering fluid). Also, we found that the vehicle theft deterrent had been reprogrammed, but only the key that they had was reprogrammed. Again, Rob tried to make it right by giving us cash in order to get this remedied by the dealership. Bottom line advice: This is not a bad body shop with people just trying to rip you off, they might need to run down a checklist or two before they call the car finished. When you fail to do the simple things, it makes it hard for people to trust you with the big ones.

3
★★★☆☆

We brought our car here about 5 months ago and I got caught up in some things and didn't immediately write a review. Turns out, that allows some things to come to light. First off, Rob, the person I interfaced from getting an estimate did a great job of keeping me in the loop and answering all my questions; in general gave good customer service. As far as I could tell (I'm not a mechanic or auto body technician), things were repaired correctly, the more difficult tasks performed well (paint matching, car handling). My reason for the rating not being higher were when we took delivery of the car. In order to complete repairs, they had to take out the radiator. When we got the car, Rob checked and found that the antifreeze hadn't been topped off, so he did that. What he didn't check was the transmission fluid. The car, when cold would lurch a bit. I finally checked the transaxle and found that it was more than a quart low (the transaxle fluid also passes through the radiator, so once you take the radiator out, you need to top off the transmission fluid, and depending on vehicle, power steering fluid). Also, we found that the vehicle theft deterrent had been reprogrammed, but only the key that they had was reprogrammed. Again, Rob tried to make it right by giving us cash in order to get this remedied by the dealership. Bottom line advice: This is not a bad body shop with people just trying to rip you off, they might need to run down a checklist or two before they call the car finished. When you fail to do the simple things, it makes it hard for people to trust you with the big ones.

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I brought my car twice to this body shop and in both cases they did an excellent job. In both occasions the work was completed ahead of schedule.

5
★★★★★

I brought my car twice to this body shop and in both cases they did an excellent job. In both occasions the work was completed ahead of schedule.

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.

I have returned my baby to Imperial Auto Body since it was first keyed two weeks after I bought it in 2003. I have also referred friends ever since and they have raved about the service and quality of work. My most recent incident...a cyclist slammed into my open door (yes, he and his bike are fine... but my car ear was f 'd up) and now....my baby....a black 2003 Land Rover.....is back in my hands and looking like NEW! Go out of your way to have Rob and his five-star team work for you.

5
★★★★★

I have returned my baby to Imperial Auto Body since it was first keyed two weeks after I bought it in 2003. I have also referred friends ever since and they have raved about the service and quality of work. My most recent incident...a cyclist slammed into my open door (yes, he and his bike are fine... but my car ear was f 'd up) and now....my baby....a black 2003 Land Rover.....is back in my hands and looking like NEW! Go out of your way to have Rob and his five-star team work for you.

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.

Excellent job they did. My Odyssey was making weired rattling noise. Kevin was very helpful, he took personal interest in diagnosing the problem and explained the things to me. His solution was precise. He was very courteous. I will use this for any future work and will also recommend to others.

5
★★★★★

Excellent job they did. My Odyssey was making weired rattling noise. Kevin was very helpful, he took personal interest in diagnosing the problem and explained the things to me. His solution was precise. He was very courteous. I will use this for any future work and will also recommend to others.

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.

I just got my car back from Imperial I had hit a deer about a week ago. When I got my Civic back yesterday it looked brand new! They did a great job replacing everything and getting the dents out of my hood. I did not expect this but they also detailed my car and I felt so bad because it was a MESS when I brought it to them and they did a great job cleaning it up getting all the trash out and putting my personal items in the trunk for me. I would recommend this shop to all of my friends family and co-workers. :-)

5
★★★★★

I just got my car back from Imperial I had hit a deer about a week ago. When I got my Civic back yesterday it looked brand new! They did a great job replacing everything and getting the dents out of my hood. I did not expect this but they also detailed my car and I felt so bad because it was a MESS when I brought it to them and they did a great job cleaning it up getting all the trash out and putting my personal items in the trunk for me. I would recommend this shop to all of my friends family and co-workers. :-)

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no comment
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3
★★★☆☆

no comment
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0 out of 1 people found this review helpful.

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I had a parking accident and dented and scraped the rear fender and door of my 2008 Lexus GS. It took a week to finish the job, and the repair looked simply beautiful. I was a bit worried that the paint wouldn't blend in smoothly, and the body contours couldn't be reproduceable but I am very happy with the work they did for me. The staff members were very friendly and informative. I recommend this body shop to anyone. They do amazing work

5
★★★★★

I had a parking accident and dented and scraped the rear fender and door of my 2008 Lexus GS. It took a week to finish the job, and the repair looked simply beautiful. I was a bit worried that the paint wouldn't blend in smoothly, and the body contours couldn't be reproduceable but I am very happy with the work they did for me. The staff members were very friendly and informative. I recommend this body shop to anyone. They do amazing work

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Best experience, nice staff, I got my car back on time, it was detailed and looked brand new, every dent and scratch were gone, I would definitely recommend imperial auto body!

5
★★★★★

Best experience, nice staff, I got my car back on time, it was detailed and looked brand new, every dent and scratch were gone, I would definitely recommend imperial auto body!

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I've had body work done twice with them. The first time the body work was great - it looked like nothing had ever happened. The second time I had to have a couple dents and scratches fixed. I keep my car in immaculate condition, wash and wax it regularly, and the paint reflects so well it's like a mirror. I got the car back and it the car looks presentable, but I can see where the damage occurred when looking at it from different angles. You can definitely see where the damage occurred after the body work was done.

It's great that they clean and detail the car before you pick it up from the shop, but whoever their detailer is does a below average job. When I got home I took a close look over my car, and I could see the shadow of the word "Buff" written on the side of it from when they penned it. I had to take some cleaner to try to get it out. The person who buffed the car out must of pressed into it pretty hard because there were spots on the hood that were previously not there where you could see that the clear coat was being worn through (aka buffing burn spots). There were splotches of wax or whatever else was used on the car, and there was a white cleaning substance by the wheel well that I had to clean off. I got into my car and the radio station had been turned to a different station and the bass and volume were up - I'm all for having fun while you work, but just change it back when you're done. The cleaner that was used on the interior was thinly applied and left splotches on the dash and there were run marks on my information screens. The rims were clean and the tire wet was applied well. Immediately after I got it back I had to wash and wax the car and detail it myself to try to get it back to normal. I'm pretty detail-oriented when it comes to my car and have detailed cars before, so I'm pretty familiar with how a good car detailing should be done. That said, they have a lot of cars to handle and probably only have a limited time to spend on a car to get it ready.

EDIT: Imperial followed up with to me to ask about the work that had been done on my car and I explained to them that the damage was still visible on my car. True to their lifetime warranty on their body work, they offered to redo the work free of charge and provided a rental car for the duration of the work. My car now looks fantastic, and you cannot even tell where the damage occurred. Imperial is a business dedicated to excellence and they will not accept anything less than perfection. Despite having to have the work redone, I would not have any other body shop but Imperial work on my car. They will see my business again if body work needs to be done to my car in the future.

5
★★★★★

I've had body work done twice with them. The first time the body work was great - it looked like nothing had ever happened. The second time I had to have a couple dents and scratches fixed. I keep my car in immaculate condition, wash and wax it regularly, and the paint reflects so well it's like a mirror. I got the car back and it the car looks presentable, but I can see where the damage occurred when looking at it from different angles. You can definitely see where the damage occurred after the body work was done.

It's great that they clean and detail the car before you pick it up from the shop, but whoever their detailer is does a below average job. When I got home I took a close look over my car, and I could see the shadow of the word "Buff" written on the side of it from when they penned it. I had to take some cleaner to try to get it out. The person who buffed the car out must of pressed into it pretty hard because there were spots on the hood that were previously not there where you could see that the clear coat was being worn through (aka buffing burn spots). There were splotches of wax or whatever else was used on the car, and there was a white cleaning substance by the wheel well that I had to clean off. I got into my car and the radio station had been turned to a different station and the bass and volume were up - I'm all for having fun while you work, but just change it back when you're done. The cleaner that was used on the interior was thinly applied and left splotches on the dash and there were run marks on my information screens. The rims were clean and the tire wet was applied well. Immediately after I got it back I had to wash and wax the car and detail it myself to try to get it back to normal. I'm pretty detail-oriented when it comes to my car and have detailed cars before, so I'm pretty familiar with how a good car detailing should be done. That said, they have a lot of cars to handle and probably only have a limited time to spend on a car to get it ready.

EDIT: Imperial followed up with to me to ask about the work that had been done on my car and I explained to them that the damage was still visible on my car. True to their lifetime warranty on their body work, they offered to redo the work free of charge and provided a rental car for the duration of the work. My car now looks fantastic, and you cannot even tell where the damage occurred. Imperial is a business dedicated to excellence and they will not accept anything less than perfection. Despite having to have the work redone, I would not have any other body shop but Imperial work on my car. They will see my business again if body work needs to be done to my car in the future.

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My wife missed a pole in an undergound garage and grinded the side of her Lexus. From the front door all the way to her back fender and bumper. It was that special pearl white color she had to have, and the paint got ripped off and all the metal got dented in. My co worker recently just got in an accident and had told me about this place he used, Imperial Auto Body, in Rockville. I work by the court house so it was right around the corner from me. I google'd Imperial Auto Body and liked all the great reviews about them, plus my co workers car looked perfect compared to the picture he showed me before they fixed it. Anyways to make a long story short, I love Imperial Auto Body. There buisness is very family oriented, honest, and they gave me a lifetime guarentee in writing on all the repairs. The color matched perfect, and i got it back as if they had detailed it for me free of charge. it was as clean as the day i had brought it from the dealer. I usually am not a person that writes reviews on buisness, but it was such a great expierience, they earned this review. Thankyou to the staff of imperial auto body for truely making my wife happy that her car is better then ever. Cheers!

5
★★★★★

My wife missed a pole in an undergound garage and grinded the side of her Lexus. From the front door all the way to her back fender and bumper. It was that special pearl white color she had to have, and the paint got ripped off and all the metal got dented in. My co worker recently just got in an accident and had told me about this place he used, Imperial Auto Body, in Rockville. I work by the court house so it was right around the corner from me. I google'd Imperial Auto Body and liked all the great reviews about them, plus my co workers car looked perfect compared to the picture he showed me before they fixed it. Anyways to make a long story short, I love Imperial Auto Body. There buisness is very family oriented, honest, and they gave me a lifetime guarentee in writing on all the repairs. The color matched perfect, and i got it back as if they had detailed it for me free of charge. it was as clean as the day i had brought it from the dealer. I usually am not a person that writes reviews on buisness, but it was such a great expierience, they earned this review. Thankyou to the staff of imperial auto body for truely making my wife happy that her car is better then ever. Cheers!

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.

Awesome, fast service and show quality workmanship. Thanks Guys!! Never thought getting my car repaired would be so easy:)

5
★★★★★

Awesome, fast service and show quality workmanship. Thanks Guys!! Never thought getting my car repaired would be so easy:)

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.

We could not have had a better experience at Imperial! From the moment we walked in Rob treated us with an appealing combination of humor and professionalism. He beat every estimate we'd gotten, guessed what had happened to the car before we even explained it, and even fixed additional damage we didn't spot when we dropped it off (for no additional charge!). The office is also extremely well-kept. You don't expect to have a good experience getting your car fixed, but at Imperial you truly do. The absolute BEST!

5
★★★★★

We could not have had a better experience at Imperial! From the moment we walked in Rob treated us with an appealing combination of humor and professionalism. He beat every estimate we'd gotten, guessed what had happened to the car before we even explained it, and even fixed additional damage we didn't spot when we dropped it off (for no additional charge!). The office is also extremely well-kept. You don't expect to have a good experience getting your car fixed, but at Imperial you truly do. The absolute BEST!

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1 out of 1 people found this review helpful.

.

I went to Imperial Auto Body yesterday, after reading so many great reviews about it. My car had sustained some minor body damage after a fender bender. The worst part was that driving was really loud, because the door was slightly bent and letting air in. We walked in and Rob helped us immediately, with no waiting at all. He was extremely friendly and knowledgeable. He drew up at estimate and explained the entire process. Then he actually bent the door back into place so that we wouldn't have to drive around with all the noise until we dropped it off to get it fixed. He did it completely free of charge. Overall, we were extremely pleased and highly recommend Imperial!

5
★★★★★

I went to Imperial Auto Body yesterday, after reading so many great reviews about it. My car had sustained some minor body damage after a fender bender. The worst part was that driving was really loud, because the door was slightly bent and letting air in. We walked in and Rob helped us immediately, with no waiting at all. He was extremely friendly and knowledgeable. He drew up at estimate and explained the entire process. Then he actually bent the door back into place so that we wouldn't have to drive around with all the noise until we dropped it off to get it fixed. He did it completely free of charge. Overall, we were extremely pleased and highly recommend Imperial!

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1 out of 1 people found this review helpful.

.

From the moment I walked in, to the moment I paid and left I had nothing but a GREAT experience with them. I had quotes from 6 other shops in the area and Royal provided the lowest out of all of them by a lot. At first I was worried that the quality would be poor or that the quote would change after i drop off my car. None of the above happened. The paint quality was top notch, it was like the accident never even happened. The price paid was exactly what was quoted. Very fast with their work as well got my car a day ahead of the quoted schedule as well. Definitely coming back to them for any body work/paint. Highly recommended :)

5
★★★★★

From the moment I walked in, to the moment I paid and left I had nothing but a GREAT experience with them. I had quotes from 6 other shops in the area and Royal provided the lowest out of all of them by a lot. At first I was worried that the quality would be poor or that the quote would change after i drop off my car. None of the above happened. The paint quality was top notch, it was like the accident never even happened. The price paid was exactly what was quoted. Very fast with their work as well got my car a day ahead of the quoted schedule as well. Definitely coming back to them for any body work/paint. Highly recommended :)

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1 out of 1 people found this review helpful.

.

This was my second experience with Imperial Auto Body. They deliver high-quality workmanship and customer service that exceeded my expectations! Imperial worked with my dealership to pick up my vehicle, deliver it back when repairs were complete and placed my total bill on account at the dealer. My baby looks perfect!

5
★★★★★

This was my second experience with Imperial Auto Body. They deliver high-quality workmanship and customer service that exceeded my expectations! Imperial worked with my dealership to pick up my vehicle, deliver it back when repairs were complete and placed my total bill on account at the dealer. My baby looks perfect!

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1 out of 1 people found this review helpful.

.

Great experience using these guys. They are very straightforward and confident and the customer service is excellent. I will recommend this shop to all friends and family members. The car came back beautiful with complimentary detail. Very welcoming and easy to work with. Thanks guys!

5
★★★★★

Great experience using these guys. They are very straightforward and confident and the customer service is excellent. I will recommend this shop to all friends and family members. The car came back beautiful with complimentary detail. Very welcoming and easy to work with. Thanks guys!

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1 out of 1 people found this review helpful.

.

When i walked in, the office was so warm and inviting that i just fell in love with such a warm bodyshop. They have a huge , anbeuitful saltwater fish aquarium, plasma HD TV's for me to watch while i waited for my rental car, and i can even watch the repairs through a privacy glass that the workers inside couldnt see me through. Words cant describe this bodyshop. What i remember is bodyshops that i have to climb over parts andcars to get into a office, and the gas smell everywhere. The staff was confident, and handled my car perfect. They changed myback bumper, and when i got the carback, it was detailed, hand wash, vacum. FOR FREE. i loved it!!!

5
★★★★★

When i walked in, the office was so warm and inviting that i just fell in love with such a warm bodyshop. They have a huge , anbeuitful saltwater fish aquarium, plasma HD TV's for me to watch while i waited for my rental car, and i can even watch the repairs through a privacy glass that the workers inside couldnt see me through. Words cant describe this bodyshop. What i remember is bodyshops that i have to climb over parts andcars to get into a office, and the gas smell everywhere. The staff was confident, and handled my car perfect. They changed myback bumper, and when i got the carback, it was detailed, hand wash, vacum. FOR FREE. i loved it!!!

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1 out of 1 people found this review helpful.

.

When I walked into Imperial I had to stop and ask myself is this really a body shop. When you enter this shop you would not think it is a Auto Body Shop, there is this beautiful sitting area along with this beautiful fish tank and flat screen television to watch while you await your repairs. I am used to Auto Body shops being so grimmy and having the smell of paint this shop had none of the above. Let me not forget to mention the customer service is WONDERFUL. I would recommend this shop to anybody that wants good quality service. I took my car there on Thursday and my car was complete by Saturday morning. Thanks a million Raffi and Anthony your shop is the best......

5
★★★★★

When I walked into Imperial I had to stop and ask myself is this really a body shop. When you enter this shop you would not think it is a Auto Body Shop, there is this beautiful sitting area along with this beautiful fish tank and flat screen television to watch while you await your repairs. I am used to Auto Body shops being so grimmy and having the smell of paint this shop had none of the above. Let me not forget to mention the customer service is WONDERFUL. I would recommend this shop to anybody that wants good quality service. I took my car there on Thursday and my car was complete by Saturday morning. Thanks a million Raffi and Anthony your shop is the best......

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1 out of 1 people found this review helpful.

.

IMPERIAL AUTO BODY IN ROCKVILLE WAS INTRODUCED TO ME THROUGH THEIR WEBPAGE IMPERIALAB.COM. THE SIMPLE FACT THAT YOU CAN REQUEST TO VIEW YOUR VEHICLE ONLINE THROUGH THE RE[PAIR PROCESS CAUGHT MY EYE. ONCE I SETUP MY APPOINTMENT, I WENT TO THEIR OFFICE THAT ROOM WAS JUST GLOWING. THEY HAVE JUST THAT AMAZING FEELING YOU GET THAT YOU ARE IN THE PRESENCE OF CHAMPIONS. THE OWNER JUST TREATED ME WITH SUCH CLASS AND WALKED ME THROUGH THE WHOLE PROCESS. MY CAR LOOKED LIKE THE DAY I PICKED IT UP FROM THE DEALER. I GIVE THEM 5 STARS BECAUSE THE HAVE SET THE BAR FOR THE COLLISION REPAIR INDUSTRY.

PROS: EVERYTHING CAME OUT PERFECT. LIFE TIME WARRANTY
CONS: THEY HAVENT RECIEVED THEIR FLAVIA MACHINE YET

5
★★★★★

IMPERIAL AUTO BODY IN ROCKVILLE WAS INTRODUCED TO ME THROUGH THEIR WEBPAGE IMPERIALAB.COM. THE SIMPLE FACT THAT YOU CAN REQUEST TO VIEW YOUR VEHICLE ONLINE THROUGH THE RE[PAIR PROCESS CAUGHT MY EYE. ONCE I SETUP MY APPOINTMENT, I WENT TO THEIR OFFICE THAT ROOM WAS JUST GLOWING. THEY HAVE JUST THAT AMAZING FEELING YOU GET THAT YOU ARE IN THE PRESENCE OF CHAMPIONS. THE OWNER JUST TREATED ME WITH SUCH CLASS AND WALKED ME THROUGH THE WHOLE PROCESS. MY CAR LOOKED LIKE THE DAY I PICKED IT UP FROM THE DEALER. I GIVE THEM 5 STARS BECAUSE THE HAVE SET THE BAR FOR THE COLLISION REPAIR INDUSTRY.

PROS: EVERYTHING CAME OUT PERFECT. LIFE TIME WARRANTY
CONS: THEY HAVENT RECIEVED THEIR FLAVIA MACHINE YET

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I once had a dent in my car that I never thought could be fully repaired. A friend of mine told me about Imperial and I went immediately. The manager was the main person there and he was very confident that the dent could be taken care of completely. And true to his words there was no trace of the dent! They always give me great deals and its worth driving so far to get the car fixed.

4
★★★★☆

I once had a dent in my car that I never thought could be fully repaired. A friend of mine told me about Imperial and I went immediately. The manager was the main person there and he was very confident that the dent could be taken care of completely. And true to his words there was no trace of the dent! They always give me great deals and its worth driving so far to get the car fixed.

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1 out of 1 people found this review helpful.

 

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