EasyLife Furniture

★★★☆☆
  • 2856 El Camino Real

    Tustin, CA 92782

    Map & Directions
  • 714-368-1402

About EasyLife Furniture

Categories
  • Furniture Stores
  • Children's Furniture Stores
  • Outdoor Furniture
  • Unfinished Furniture
  • Upholstery & Furniture Repair
  • Upholstery
  • Furniture Repair

Home & Garden

Home & Garden
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3.0 2
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The prices look good, the couches look good, too bad they don't last! I purchased a Lucas leather motorized recliner couch in August of 10 and two months after the warranty expired the couch has the "leather" peeling off of the headrest. Seriously, the leather is just peeling off like a sunburn! That's OK though, I bought the extended warranty. Right? Not so fast, first the salesman told me to call in to the store before I call in to the Guardian warranty claim department. I did and was told to LIE to Guardian about what happened so they would cover the claim. Well, against my better judgment I followed KEN's lead, called in the claim the way they told me to and had it promptly denied. Thanks Ken! Calling back to Ken I was told he is the low man on the totem pole and wished me good luck in calling corporate. I called corporate, spoke to two people, Katherine was the last so far. If I looked up "smug and condescending" on Wikipedia I would not be surprised to see her face smiling back at me. So in keeping with Easy Life's apparent motto "Buyer Beware", she told me I was not covered and she could do nothing to help. She gave me the number to an independent repair technician, who has not called back yet and sent me on my way. I have sent two emails to corporate with no response.

So if you are looking to part ways with your money and get nothing but headaches for it, Easy Life is the place to go! Great job Ken, Katherine and the whole Easy Life team! Keep up the customer service, luckily the economy is great and people never tell people the bad experiences that they have!

1
★☆☆☆☆

The prices look good, the couches look good, too bad they don't last! I purchased a Lucas leather motorized recliner couch in August of 10 and two months after the warranty expired the couch has the "leather" peeling off of the headrest. Seriously, the leather is just peeling off like a sunburn! That's OK though, I bought the extended warranty. Right? Not so fast, first the salesman told me to call in to the store before I call in to the Guardian warranty claim department. I did and was told to LIE to Guardian about what happened so they would cover the claim. Well, against my better judgment I followed KEN's lead, called in the claim the way they told me to and had it promptly denied. Thanks Ken! Calling back to Ken I was told he is the low man on the totem pole and wished me good luck in calling corporate. I called corporate, spoke to two people, Katherine was the last so far. If I looked up "smug and condescending" on Wikipedia I would not be surprised to see her face smiling back at me. So in keeping with Easy Life's apparent motto "Buyer Beware", she told me I was not covered and she could do nothing to help. She gave me the number to an independent repair technician, who has not called back yet and sent me on my way. I have sent two emails to corporate with no response.

So if you are looking to part ways with your money and get nothing but headaches for it, Easy Life is the place to go! Great job Ken, Katherine and the whole Easy Life team! Keep up the customer service, luckily the economy is great and people never tell people the bad experiences that they have!

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Can my title of my review be more true? I am being honest here that I've been shopping for a couple pieces of furniture for a while. This past weekend I went to EasyLife furniture on a recomendation. All I have to say is WOW!! I am not a millionaire, but I sure felt like one! Especially when everything, even the cool stuff, was in my budget!!

Thank you EasyLife for making my life easier!!!! hahaha!

HIGHLY RECOMMENDED!!!!

PROS: Prices, Furniture and Staff
CONS: None

5
★★★★★

Can my title of my review be more true? I am being honest here that I've been shopping for a couple pieces of furniture for a while. This past weekend I went to EasyLife furniture on a recomendation. All I have to say is WOW!! I am not a millionaire, but I sure felt like one! Especially when everything, even the cool stuff, was in my budget!!

Thank you EasyLife for making my life easier!!!! hahaha!

HIGHLY RECOMMENDED!!!!

PROS: Prices, Furniture and Staff
CONS: None

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