Earmark Inc

★★☆☆☆
  • 15561 Wright Brothers Dr

    Addison, TX 75001

    Map & Directions
  • 972-458-2660

About Earmark Inc

Categories
  • Auto Parts & Accessories
Details
  • Car Stereos

Automotive

Automotive
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2.0 2
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I had taken my new car in person for an estimate and the sales person took 2 hours to provide a quote. However, the quote provided was not based on the component I wanted so I asked for a call back within the next week. The store manager Joe shook my hand and promised he'd research into the quote. After waiting for a week for the call, I called to see what's happening with the quote and appointment, and got "we'll call you back shortly." I didn't hear back until 4 days later, and this time the caller tells me "we've removed you from the schedule." As a consumer, I've spent a lot of time waiting in the shop for the quote (which was incomplete), having being promised by the manager that there'd be a follow up call, and then having to call again myself to chase the follow up call, and to get called back 2 weeks later to be told that they don't want to work on my car and removed me from the schedule completely. The transpired events warrants a customer service grade of POOR in my book. This was going to be my second car to be done by Earmark, but I've taken my business to Alta Mere instead.

1
★☆☆☆☆

I had taken my new car in person for an estimate and the sales person took 2 hours to provide a quote. However, the quote provided was not based on the component I wanted so I asked for a call back within the next week. The store manager Joe shook my hand and promised he'd research into the quote. After waiting for a week for the call, I called to see what's happening with the quote and appointment, and got "we'll call you back shortly." I didn't hear back until 4 days later, and this time the caller tells me "we've removed you from the schedule." As a consumer, I've spent a lot of time waiting in the shop for the quote (which was incomplete), having being promised by the manager that there'd be a follow up call, and then having to call again myself to chase the follow up call, and to get called back 2 weeks later to be told that they don't want to work on my car and removed me from the schedule completely. The transpired events warrants a customer service grade of POOR in my book. This was going to be my second car to be done by Earmark, but I've taken my business to Alta Mere instead.

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Business Response:

Our Response Earmark is not in the habit of turning away work. However, there are rare occasions when we must pass on any involvement for valid reasons. Often the customer is insulted when we decline their job and this may result in unfounded criticism or the writing of an untrue review for an unkind motive. We at Earmark take customer service very seriously. If we do decline a job it is for the right reasons and we try to do so politely and without arrogance. Our apology for any misunderstanding. For more information about Earmark go to www.earmarkcaraudio.com.
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My friend and I called up this place because he lives in addision and the business location was close to his home. The representative was very rude and was basically unresponsive. We went up there and were left to wait for someone because no one was at the front to help us. We left after about 10 minutes of waiting. I referred another place to my friend - waiting for a representative to come out from the back was ridiculous.

PROS: Not happy at all! - no service whatsoever!
CONS:

3
★★★☆☆

My friend and I called up this place because he lives in addision and the business location was close to his home. The representative was very rude and was basically unresponsive. We went up there and were left to wait for someone because no one was at the front to help us. We left after about 10 minutes of waiting. I referred another place to my friend - waiting for a representative to come out from the back was ridiculous.

PROS: Not happy at all! - no service whatsoever!
CONS:

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